Vision Express Reviews 347,976

Great staff! Especially Suzanne, Charlotte and Ivan. Very efficient, thorough and helpful. I felt very 'cared for' during my visit. Thank you. NB Sadly Evri failed to deliver lenses to my house. Th... See more

My normal opticians rarely had glasses I liked so I decided to try vision express. They have a really good range off glasses at various different budgets. My eye test was really thorough, talked... See more

I had such an amazing service from Vision Express, Belfast ( the one at the retail park near Ikea). It was SO much better than Specsavers- where I've gone for years out of sheer laziness. Night and... See more

Very helpful member of staff when choosing new frames and very good optometrist with referral for cataract surgery. Had previously envisaged having to wait longer. So very grateful for such a good ey... See more

Amazing experience! Would highly recommend Vision Express (Ryde-Tesco), from the ease of booking, customer service (shout out to Leanne and Keith), attention to detail with my needs, explanations fo... See more

First time at Vision Express and I would certainly recommend. Had a thorough eye examination and the Optician actually listened to everything I said and answered all my questions. When it came to pick... See more

Went in for a contact lens check at Vision Express Hastings and it was really straightforward. The optometrist took time to explain everything and made sure the lenses felt right before finalising... See more

I have been with vision express for more than seven years and always been looked after genuinely. They always been good they checked my eyes when ever I been for my appointment with honest results I m... See more

I went to Vision express in Talbot Green Tesco on Saturday 7th Feb 26. Nice team especially young lady who went above and beyond to help me with glasses, payment plan etc. She was very knowledgeable,... See more

Alpha & Anna are superb! They really did an amazing Job. All of our family were an avid customers of vision express over the years… We trust the entire team of the Vision express especially in Vision... See more

Excellent from start to finish. Bang on time, very helpful, thoughtful, kept me interested and informed throughout. Did not try and sell me something which was not needed, a most most positive appoint... See more

The waiting time is not too long. And the clinic was very clean. I noticed cleaning the equipment after every use which was very reassuring. There was also water available for the customers, which was... See more

East to book an appointment to suit me. I was welcomed and seen for the scan after a short wait. The optometrist who saw me for the full test was very friendly and patient,she explained everything she... See more

Great experience. I went straight in for my eye test, no waiting around for ages like some other opticians I have been to. The optician was pleasant and thorough and explained everything as she went... See more

Absolutely disgusting customer service and policy. Did eye test at Specsavers then went to Vision express to get glasses. They messed up my prescription not adding prescription as prescribed then want... See more

Thanks to Alex i have a much better eye sight. Carol greeted me with a big smile then blew air in my eyes and looked lovingly into them to see if i was registered blind lucky enough i have decent eye... See more

Avoid. Absolutely dreadful service. Awful service. Only interested if you are signing up for their credit agreement. I was asked to sit down for a field of vision test, then told to move b... See more

I visited Vision Express at their Tesco branch in Crawley. Staff are very knowledgeable and helpful. Everything explained and was able to see eye images. They have a good choice of frames and price... See more

staff were very helpful during a busy end of day visit. I have only had my glasses for 4 weeks but I broke the frame. Karina assistant manager was very understanding and amazingly my new frames... See more

Dreadful Service. Had an eye test here, and left alone for 20 minutes trying to do a peripheral vision test. Other staff shocked I'd been left alone. No explanation of findings except 'letter to docto... See more

Took a pair of sunglasses in to have the lenses replaced with prescription polarised lenses, only went there as they promised to have the glasses back before I was due to go on holiday. Received a mes... See more

Unfortunately the arm snapped off my prescription glasses, the glasses were only 4 months old and are only used for close up work such as emails or writing negative reviews! I returned them to my loca... See more

They keep on sending me Eye Test Reminders and claiming I'm long overdue a test. Not only haveI had a recent (last couple of months) but I bought new glasses and had my sunglasses repaired. I'm worr... See more

The optician was extremely informative & personable. Elena, my Retail Assistant could not have done more for me. She phoned 4 Vision Express London branches to locate a pair of Tom Ford frames which I... See more

Did not like being turned away by the receptionist even though I was in need. Did not like the way the receptionist spoke to another staff member in front of customers when i finally got to go in for... See more

The actual eye test and optician was excellent but my trip was marred by sales pressure and a feeling of being inferior. On a low fixed income I can I'll afford to splash out over £400 on varifocal... See more

Very efficient, pleasant staff and seen on time on initial visit to have my eyes tested and prescription updated. The only issue I had was picking the glasses up, I was greeted with ‘we are really bus... See more

Do not book a late appointment! My appointment was cancelled first two times, asked to attend an earlier appointment on the third visit (given 1 minutes notice). Was then kept waiting anyway, and had... See more

I had an excellent experience with Mr Khan, the optician. His diagnosis was very impressive, and he took the time to explain everything clearly about my eye condition, which I really appreciated.... See more

Very friendly staff, talked me through what she was doing and why and what they were looking for in the more detailed eye exam. Listened to what I said and after years of being told I needed glasses f... See more

Visited vision express on 15/01/26 in West Bromwich sandwell area, I can honestly say I had first class treatment. I had days mix up went day later than my planned visit. But they still carried out my... See more

Honestly can’t praise the Warrington store enough. The optician went into more detail than I’ve ever had. Explained everything throughout and did some extra check as change in my job means often... See more

Easy to book appointment on line, lots of choice of dates and times. On arrival waited less than 2 minutes to be seen for eye tests. Offered OCT as an optional extra which I accepted Went straight... See more

Exceptional service when my new glasses didnt quite sit right. Help me find a replacement pair. The 100days return to exchange really matters. Because you dont know till youve worn them for a while. S... See more

We were seen immediately last Saturday even without an appointment. As always, staff are polite and attentive. Would have been 5 stars but the answer to a query we had some weeks ago was only given t... See more

I booked an eye test after Googling “free NHS eye test,” and this provider was the top result. The advert felt misleading — although I do take some responsibility for not reading all the details.... See more

Decent experience of eye test...optician really helpful and was very knowledgeable. However, that's where the positive experience ended. Took four weeks for my glasses to be made and was given... See more

The eye test I could not fault, the individual who put order through with glasses was incompetent. No measurements were made and hence the glasses on arrival were too large for my face. A machine was... See more

The staff here in Millom branch are wonderful, especially with us old 'uns. They are patient, warm hearted, efficient and always tell me my options. Which has been my best experience ever of opticians... See more

Market Harborough Vision Express is fabulous. The team are all so helpful and welcoming and their customer service can’t be beaten. I have a high prescription and I’m ultra sensitive to misalignment.... See more

Booking my appointment online was simple. I had to rearrange my appointment which was also effortlessly done online. On arriving for my appointment I was met by smiling staff whom then ushered me thro... See more

Excellent service throughout Had eye health check and eye sight test which was very important given I had cataract surgery a month earlier. Unfortunately I also had a fall 2 days before Christmas... See more

Very positive experience, routine contact lens check and sight test by Gurveer (Optometrist) at Wolverhampton city centre store. Explained the tests and taught me about my eye health. Jibrall helped... See more