Vueling Reviews 9,541

I traveld with vueling from Barcelona to Berlin, and the airline lost my luggage. It's now five days later, i reported my luggage lost in the airport and have since tried calling, emailing and even tried getting in contact by social media. I lost expensive clothes, gifts and sentimental things. Iv had to buy new clothes WITH MY OWN MONEY, because the airline has done nothing to replace thr lost things, nor have they made an effort in trying to find my suitcase. On top of that i was not the only to lose my luggage. If it was possible to give 0 or even - stars i would!!!!!

On our way to Florence from LDN Gatwick there was a delay with the outbound flight of about an hour. On arrival at the airport to fly back to London, and with less than one hours notice, our flight home was cancelled and we were offered a new flight 48 hours later (no food or accommodation offered). The other option was to pay over 500 Euros each to get to London via Zurich. The staff were not helpful at all. Myself and my friend, two women, have had to take the night train to Rome, to then get a train or taxi to the airport and then hopefully a flight back to London Stansted. This has ended up being the cheapest option. Due to the time we are to arrive in Rome, we cannot check in at a hotel. I will never fly with Vueling again.

The ground stewardess at check in was very agressive, i have recorded a video of the facts and also that the other vueling ground staff was pulling her away because she started to get physical, grabbed my passport out of my hands

My air passenger rights have been extremly violated. I filled a claim and never got an anwser. Never flying with this unprofessional company, ever again.

Cancelled flight = nightmare 3.5 Months, 80+ Emails for Partial Reimbursement - Exhausting -Still No reimbursement
Rating: 1 star - just because I cannot give 0.01
Flight VY8467, Lisbon-Barcelona, November 13, 2025
My flight was cancelled due to technical issues. After initially rebooking me 2 days later (requiring hotel to be paid by myself), Vueling changed the rebooking but I’d already booked a non-refundable hotel.
The Real Problem: The Aftermath
∙ First reimbursement request: November 29, 2025
∙ Number of emails sent: 60+
∙ Time to resolution: 3.5 months
∙ Original documented expenses: €349.67
∙ Vueling initially approved: €349.67
∙ Final payment: €183 (arbitrary 48% reduction)
Their Reasoning:
Claimed my hotel (€239.67 for 2 nights during Web Summit Lisbon) was excessive, despite:
∙ Web Summit caused 3-4x normal hotel prices
∙ Limited availability
∙ Their own admission that €150/night was “reasonable”
∙ I booked based on THEIR rebooking to 2 days later
Experience:
Exhausting. Every email required weeks of waiting. Responses were inconsistent. They approved the full amount, then arbitrarily reduced it months later saying that there was a junior colleague who didn’t know the rules
There were 6 attempts of payment that failed
Recommendation:
Get everything in writing. Document everything. Be prepared for months of back-and-forth even for legitimate EU261 claims directly to AESA as they will be fined as well if they do not comply.
Already received €250 EU261 compensation (separate process, also slow but eventually paid).
Would I fly Vueling again? Only if significantly cheaper and no other option.

Additionally the comment they shared (via Carlos) is just to cover up for the lack of professionalism and the push for me to drop the claim by telling me everytime I interacted that either the payment will be done in 7 days (which was never done) I am still waiting or that they approved but they need to review and they do not know how long it takes (not fast response) only then to give me as excuse that they had a junior colleage handlng the claim (blaming each other)

To what extent does Vueling need to go to not to meet the required EU regulation or to make their customers feel that they are the losers by booking with vueling, just for the to win few euros but to spend money in their customer service (I have exchanged more than 80 emails with them on this claim)

Run a mile. Pay the extra for another airline. They cancelled my flight and then offered me to change to a flight with a connection, adding 7 hours to my journey. And are now refusing to refund me instead. Pay the extra and go with a real airline. Trust me.

RESPONSE TO REPLY

The flight is in 4 months time. Obviously not weather related. You are still refusing the refund. A direct contravention of regulation (EC) no 261/2004 so what you are doing is illegal. Just another cheap as chips rip off scumbag airline.

Awful, lost my suitcase for a business trip so couldn't work due to my PPE being in my suitcase.
Have emailed 3 times to no response, sent the complaint to the team on there online help but still no response!!!
They don't make it easy to contact anybody as they don't want to answer the phone !!

Thank you for your reply however this hasn't been updated and the link you sent they can't locate my lost baggage I have confirmed my complaint emails have been received but again have had no response !

My flight got 4+ hours delayed. I received 5 Euro for food. When I tried to make a claim for delay compensation, the site continuously states that my reservation cannot be found, and the waiting times for customer service is so long, that I did not succeed in getting through to them.

This airline have the worst customer service I have had the misfortune to come across in the last few years. I booked a direct flight with them and they changed it to a flight with a stop and a 3 hour wait. This was going to mean getting to my destination 3 hours late. As I had. onward travel organised this was going to prove impossible The website did not work when trying to find a suggested alternative and when trying to phone them I was met with a really unhelpful few messages and no options to actually speak to someone. I have now requested a refund .I have had an email to ask me to contact them but when I tried calling them they have just said had the same issues with nobody answering the calls just a phone message!!I have sent them a further email and complained to customer services . I am really unimpressed and am really doubting whether they will just get in touch to reimburse me. What a nightmare airline!!

I took (my last) Vueling flight with my girlfriend from Milan to Ibiza (through Barcelona) over New years and My bag, that I had just paid 200 Euros to add to that trip, never made it to the final destination.
As you may imagine, this completely ruined my holiday, but the worst part is the incompetence of the Customer service staff, who didn't manage to find my bag or tell me anything useful for the next 10 days of my holiday.

As expected, Vueling used every trick in the trade to avoid paying or compensating me in any way.
It is clear to me now, that they make comunication diffcult on purpose (using different emails or web forms) in order to minimize their payouts and not take accountability for their mistakes.

Anyhow, I can see I am in good company over here!

Absolute rubbish. Delayed for an hour, changed three gates within 20 minutes, people running up and down the terminal im panic!
On top of that, no apologies. Very rude and ignorant staff. Dirty cabin, minimal leg space. All bad.

The gate attendant effectively acted as immigration and denied me boarding. I ended up booking an EasyJet flight a few hours later, had no issues boarding, and no problems with immigration on arrival. Absolutely horrible airline.

If I could put no stars I would. Worse customer service and experience we have ever had with an airline. Claimed we hadn't paid for baggage even when we showed them our forms. They were very arrogant at Mikonos airport. Took 6 months to receive a refund. Given there was 5 of us travelling this was an expensive lesson- never fly with Vueling!

If I could give a zero-star rating, I would. I don't even have the energy to recount the full ordeal, as I spent most of it trying to contact customer service and writing emais and also questioning why I didn't listen to the warnings from friends and online reviews.

​In short: despite our original 4 PM flight still being scheduled and available, they moved us to a flight after 11 PM for no apparent reason. It feels like a blatant cash grab because we booked early at a lower rate. Avoid this airline at all costs.

Trash!!! Avoid!!! #hitservice
They cancelled our flight right now. And moved it 5 days before!!! With option to rebook, when we try to rebook there is nothing available.

Scam company!!!
We had to change entire trip due to this!!!

Worst customer service I have ever experienced when trying to contact them. Rude, dismissive, and totally unhelpful.

We flew with Vueling from Zurich to Palma via Barcelona on a single booking. Our checked baggage did not arrive in Palma.
What followed was a complete disaster.
• No proactive information
• No realistic assistance
• Hours of uncertainty
• Generic system messages with no human ownership

Our baggage was eventually “located”, but even after arriving in Palma it took almost another full day before it was sent out for delivery. During this time:
• My partner had no clothes, shoes, make-up, or personal items
• I had no contact lenses and no glasses
• We were forced to buy emergency replacements we never planned to buy
• We lost two out of three vacation days

This trip was planned as a birthday trip. The birthday evening, going out, dancing and celebrating became impossible.
Yes, Vueling may reimburse some basic expenses later. But money does not compensate lost time, ruined experiences and emotional stress.
What makes this unacceptable:
• Baggage handling completely failed
• Communication was minimal and automated
• No empathy, no urgency, no ownership
• Customers are left alone in a foreign country

Result:
Two days lost, vacation destroyed, stress instead of relaxation.
This was my worst airline experience ever.
I will NEVER fly Vueling again and I strongly advise others to avoid this airline if they value reliability, basic service and accountability.

Rating: 1/5 (One star is already too generous. This airline deserves zero stars!!!!)

Vueling — absolutely disappointing.
Constant delays with zero clear communication. Customer service is useless: either unreachable or replying with copy-paste answers that solve nothing. Boarding is chaotic, priority groups are not respected at all, and staff seem annoyed, as if passengers are an inconvenience.
Even when you pay extra for priority and cabin baggage, there is never space in the overhead bins, and you’re forced to check your bag anyway — what exactly are we paying for?
On top of that, you’re charged extra for everything — seats, baggage, basic comfort. By the end, the so-called “low-cost” ticket costs as much as a regular airline, but without the service, reliability, or respect.
Flying with Vueling feels like a gamble you almost always lose. Never again.

Worst customer service experience ever! None of the options I needed assistance on were provided by either the virtual assistant or customer services number. I tried as hard as I could to speak to a human to explain, but it was impossible.

The reason I was calling was because they had changed my flight to an earlier time, but two weeks later they were STILL selling tickets on the original flight. So I wanted to change it back. Of course, there was no option for this, so I couldn't get past the automated systems.

This is definitely the worst airline ever - way worse than any other budget airline you can think of. And they're highly fraudulent.

I purchased a ticket early July 2022 for a flight from London Gatwick to Florence, Italy in August. I received a confirmation message stating that 'the sale was not protected under the ATOL scheme'. Vueling sent reminders that I needed to check in at tickets.vueling.com. And that 'the boarding card will be issued by e-mail three hours before departure at the latest'. I went through the online check-in procedure one day before the scheduled flight, and received a friendly message saying that 'Your travel documents were saved successfully' and 'Generating boarding pass'.

But on the day of departure itself, while already on board of the train on my way to the airport, I surprisingly received a very different message: "Unfortunately, your check-in could not be completed automated. For this flight, you can only check in at the airport. You are required to go to the check-in desk of your airline to check in." I arrived at the airport one hour before departure.

There was a massive queue in front of the Vueling desk, but a friendly Gatwick assistant let me 'jump the queue' so I was right at the front. ...to have Vueling deny giving me a boarding pass at all. They asked me where I took my train from and I replied 'Darlington', and they said they would not check me in. They tried to blame my use of their internet system for not being checked in already.

So buying a flight ticket from Vueling guarantees absolutely *nothing*! It certainly does not guarantee they will let you board the plane. They might say they will, but then refuse to supply a ticket or boarding pass, even if they promise they will, and try to blame their own systems or your use of it. As a professional internet application developer, I did not share their complaints about the web system. The overall customer journey went well, and had the desired results at the end of the ride: 'Generating boarding pass'.

I needed to buy a KLM flight to Florence instead, at the airport, for the next morning - and KLM had no problem whatsoever with checking me in or flying me to Florence the next day!

The Civil Aviation Authority in the UK looked into this case and concluded Vueling was in the wrong: "The airline has not provided us with sufficient information to show that you arrived late for the flight. It is our considered view therefore that the airline has not demonstrated that they had reasonable grounds to deny you boarding. As such, in our opinion, this means that the airline should pay compensation, and also refund your original ticket cost."

So there it is! Vueling loves to take money from people - but then will try every trick in the book not to supply anything in return. Easy money, we call that! Extremely fraudulent, it is.

So please - do not supply any money to this organisation. You'll never see it back again..!
They don't feel much like flying you anywhere, and preferably try to use your departure train station, or else your use of their online systems as a reason not to. You have more chance of winning a prize (or foreign travels) when buying a ticket from the lottery.

Vueling cancelled my flight with the plane at the boarding gate. They cited maintainance issues. I will never fly with a company who is willing to risk the lives of its passengers.

Maintainance issues should not be discovered on the runway. Aircraft should be routinely maintained.