I am very happy with their service. I had damaged windshield, it was replaced for free without any torubled for me. Everything was arranged between Yuzzu and CarGlass.
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See what reviewers are saying
Caught in an accident ( not in fault). The other car driver gets immediate phone contact and assistance (KBC). We ( yuzzu states 24/24 assistance in case of accident with a phone number to call): im... See more
Company replied
I had a very nice experience with Isam; great help, offering all necessary info and going the extra mile in sending me all the documents that I need. Everything went super fast. At least in terms of p... See more
Company replied
Yuzzu is top class and a very professional company. I cannot recommend them highly enough. Pricing is competitive and customer support is great too. I moved not only my car insurance but also my home... See more
Company details
Written by the company
Chez Yuzzu, nous croyons qu’une bonne assurance ne doit jamais être compliquée ni hors de prix. Depuis 1996, d’abord comme assureur et aujourd’hui comme souscripteur mandaté, nous proposons des assurances auto, moto, habitation et famille en direct, avec une promesse simple : « Bien assuré à prix serré ». Mais prix serré ne signifie pas forcément des garanties limitées ou un service réduit. Bien au contraire ! Nous offrons à chacun de nos clients des solutions sur mesure et un service rapide et humain – le tout avec une bonne dose d’énergie. 🍋🍋🍋🍋 Bij Yuzzu geloven we dat een goede verzekering niet ingewikkeld of duur hoeft te zijn. Sinds 1996, eerst als verzekeraar nu als gevolmatichgde onderschrijver, bieden wij auto-, motor-, woning- en familiale verzekeringen rechtstreeks aan, met een eenvoudige belofte: ‘Scherpe prijs. Straf verzekerd’. Een scherpe prijs betekent daarom niet dat de dekkingen beperkt zijn of de dienstverlening minder is. Integendeel. Wij bieden onze klanten duidelijke oplossingen op maat, gecombineerd met een snelle en persoonlijke dienstverlening. Dit alles overgoten met een goeie dosis energie!🍋🍋🍋🍋
Contact info
Boulevard du Régent 7, 1000, Bruxelles, Belgium
- 025056600
- www.yuzzu.be
4.0
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with their service
I am very happy with their service. I had damaged windshield, it was replaced for free without any torubled for me. Everything was arranged between Yuzzu and CarGlass.
15 October 2025
Unprompted review
Reply from Yuzzu
Hello Vladislav,
Thank you very much for your positive feedback! Your appreciation is the greatest reward for our daily efforts.
Best regards,
The Yuzzu Team
Reply from Yuzzu
Hello,
A big thank you for your positive review! Your appreciation is the greatest reward for our daily work.
Kind regards,
The Yuzzu Team
Caught in an accident ( not in fault)
Caught in an accident ( not in fault). The other car driver gets immediate phone contact and assistance (KBC). We ( yuzzu states 24/24 assistance in case of accident with a phone number to call): impossible to get anyone on the phone for 2 hours. Instead the chatbot sends you to another chatbot in english ( the incident is in Flanders-Belgium). After insisting for over 2 hours we get someone ( something?) on the line who is very annoyed, annoying and tells us in the end ‘it’ will leave us as they have ‘ work’ to do.
If this was a real insurance company they should know that helping customers in distress during an incident , IS their work to do.
Shameless and shameful. This kind of non companies need to go out of the market asap. And they appear to be part of the AXA group ???
8 October 2025
Unprompted review
Reply from Yuzzu
Hello Claude,
We are truly sorry to read your message and to learn about your experience with our assistance service.
We completely understand how stressful and frustrating it can be to experience an accident and not be able to reach someone immediately. This is certainly not the kind of experience we want our customers to have, and we sincerely apologize for the inconvenience caused.
So that we can review your situation in detail and provide you with the appropriate support, we invite you to contact our customer service team directly — either through our website or by phone. Our team will do their best to assist you as quickly as possible.
Your feedback is very important to us, and we hope we will have the opportunity to regain your trust.
Kind regards,
The Yuzzu Team
Professional insurer.
Professional insurer.
Ann provided prompt, efficient, and friendly service.
I received a good offer for my home, the signing process was very practical, and they provided me with the correct information in a timely manner to cancel my previous contract.
Thumbs up for Yuzzu!
22 September 2025
Unprompted review
Reply from Yuzzu
Hello,
A big thank you for your positive feedback! Your recognition is the greatest reward for our daily work.
Best regards,
The Yuzzu Team
Pay peanuts, get monkeys
Their customer support is too incompetent to answer more than one question. Constant ping pong with non-answers.
Pay peanuts, get monkeys.
1 August 2025
Unprompted review
Reply from Yuzzu
Hi,
We're sorry to hear that your experience with our customer support didn't meet your expectations. That’s not the level of service we aim to provide.
We understand how frustrating it can be when your questions aren’t fully answered, and we sincerely apologize if you felt you were being passed around without getting clear information.
We’d really like to look into your case and see how we can make things right. If you're open to it, please contact us directly with our webform.
Thank you for your feedback — even when it’s tough to hear, it helps us improve.
Best regards,
The Yuzzu-Team
Do not assurance through Yuzzu
I've been corresponding with Yuzzu for more than 3 weeks about car insurance for my wife. Every time I received a mail about documents being not complete regarding damage free years.
I phoned them several time and always received the message "we will investigate it". Finally someone was able to tell me that they need a declaration of cancellation. So I did and received a confirmation mail from the successful upload of the document.
After 5 working days I contacted them again and they stated that they never received the document.
The only thing they could share is letter of refusal for my request.
Just to inform everyone, Yuzzu is not that partner for your insurance.
19 August 2025
Unprompted review
Reply from Yuzzu
Dear Customer,
We’re very sorry to hear about the difficulties you’ve experienced with your insurance process. This is certainly not the level of service we strive to provide. Please contact our customer support team either online or by phone so we can investigate your case personally and resolve this issue as quickly as possible.
Thank you for your patience, and we hope to assist you soon.
Kind regards,
The Yuzzu Team
Yuzzu is a company that respects its…
Yuzzu is a company that respects its customers and respond to their needs in short time.
16 July 2025
Unprompted review
Reply from Yuzzu
Hello Irene,
Thank you so much for your comment! Your appreciation is the greatest reward for our daily work.
Best regards,
The Yuzzu Team
Efficient
Fast, efficient, attentive, and truly human support during a very difficult time. I'm really glad I chose this insurance!
19 June 2025
Unprompted review
Reply from Yuzzu
Hello,
Thank you so much for your comment! Your appreciation is the greatest reward for our daily work.
Best regards,
The Yuzzu Team
Redirected
I had a positive experience with Yuzzu…
I had a positive experience with Yuzzu overall. Their prices are competitive, and the customer service was helpful and professional. The team, including Nicklette and Assma, ensured a smooth process for my car insurance. I appreciate their efficiency and even moved other insurances to Yuzzu. Reliable and trustworthy company.
14 June 2025
Unprompted review
Reply from Yuzzu
Hello,
A big thank you for your positive comment! Your appreciation is the greatest reward for our daily work.
Best regards,
The Yuzzu Team
I had a very nice experience with Isam
I had a very nice experience with Isam; great help, offering all necessary info and going the extra mile in sending me all the documents that I need. Everything went super fast. At least in terms of phone call service they are great!!
3 June 2025
Unprompted review
Reply from Yuzzu
Hello Andrei,
Thank you very much for your positive comment! Your appreciation is the greatest reward for our daily work.
Best regards,
The Yuzzu Team
Worst customer service experience ever
Worst customer service experience ever. I've insured a lot of cars and motor bikes with them, always satisfied, but the last year has been a disaster. Stay away from them, terms and conditions means nothing!
21 May 2025
Unprompted review
Reply from Yuzzu
Hello,
We’re truly sorry to hear that your recent experience with our customer service did not meet your expectations — especially after having been a loyal and previously satisfied customer.
Your feedback is very important to us, and we would like the opportunity to better understand what happened so we can learn from it and, if possible, make things right.
Please don’t hesitate to contact us directly, mentioning your details or file number. We are committed to reviewing your situation with the attention it deserves.
Thank you for taking the time to share your experience.
The Yuzzu Team
I've bought insurance in many…
I've bought insurance in many countries, but this company still operates like it's 2001. There's no mobile or even online signup site, the signup process involves dozens of emails requesting documents, as if they have manual backend processing.
28 March 2025
Unprompted review
Reply from Yuzzu
Hello Andreas,
Thank you for sharing your feedback. We're sorry to hear that your experience with our signup process did not meet your expectations. We understand the importance of having a smooth and efficient digital experience, and we regret that our current process seemed outdated to you.
Please be assured that we are continuously working on improving our services and streamlining the process to better serve our customers. Your comments are valuable, and we will take them into consideration as we look for ways to enhance the experience for everyone.
We appreciate your patience and understanding.
Best regards,
The Yuzzu Team
Redirected
easy to use and clear to understand
3 March 2025
Unprompted review
Friendly and fast care
Friendly and fast care, replacement vehicle for the duration of the repair (assistance and then approved garage) claim file settled in 2 weeks.
14 February 2025
Unprompted review
professional insurance company
Very professional insurance company that gives customers peace of mind.
22 April 2024
Unprompted review
Miss Britt in Yuzzu shop was…
Miss Britt in Yuzzu shop was exceptionally good in professionalism and courteous towards client
4 February 2025
Unprompted review
Redirected
Web site experience very positive
The procedure to get a contact proposal via website is simple and efficient
25 January 2025
Unprompted review
I had a positive experience with Yuzzu
I had a positive experience with Yuzzu. They offer competitive prices and a swift service. The staff was helpful in securing a good deal for my car, and the process was efficient with quick delivery of documents. Their customer support is commendable, and I even trusted them with my home insurance. Overall, a solid choice for insurance needs.
6 November 2024
Unprompted review
Redirected
great service.
8 November 2024
Unprompted review
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