Yoti Reviews 845

TrustScore 2 out of 5

2.0

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People express significant dissatisfaction with the app, website, and overall user experience. Consumers report issues such as software bugs, difficulties in verifying IDs, and facial recognition failures, even when using valid documents like passports and driver's licenses. Many reviewers also highlight negative experiences with customer service, describing it as unhelpful and unresponsive. Some users mention the service consistently failing to verify their age, leading to frustration and the inability to access services requiring age verification. The service is described as a waste of time, with some reviewers stating they would prefer alternative verification methods.

Based on these reviews

Rated 2 out of 5 stars

Xbox keeps informing me of age verification, but after doing some research on Yoti, it ain't happening. They track users without consent, which violates EU GDPR laws. Read for yourself Google (... See more

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Rated 2 out of 5 stars

The software is buggy, lots of resetting to get past bugs, as well as false negatives where it rejects valid IDs. I reported multiple issues but support didn't seem to care. The worst part is after th... See more

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Rated 1 out of 5 stars

Absolute Rubbish! I have tried scanning my driver's license many, MANY times, and each time it comes back as "We couldn't verify your driver's license" The image is clear, not blurred, no glare, nothi... See more

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Rated 1 out of 5 stars

Absolutely crap service. First of all, those in Westminster pushing Self ID and the braindead idiots profiteering from it can kindly go and get stuffed. Secondly Yoti's interface, frankly, doesn't wor... See more

Rated 5 out of 5 stars

Yoti is so simple to use with really clear concise results. Uploading data in bulk is a function we use regularly and Yoti have made this really simple and efficient to do so. We are comforted by Yoti... See more

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Rated 1 out of 5 stars

All companies should stay away from using this software as much as possible as you will lose customers. I've been rejected multiple times with face recognition to verify my age. I'm 27 years old and I... See more

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Rated 5 out of 5 stars

I can only assume that all the negative reviews are a case of people only leaving comments when things don't work. I have had no issues with this app as yet. I downloaded the app, followed the instru... See more

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Rated 1 out of 5 stars

39 and just want to use Bluesky, they use KWS which uses Yoti for scanning. Yoti constantly gives something went wrong errors. Tried different lighting, tried gasses off, tried pulling my hair back, n... See more

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Rated 1 out of 5 stars

Absolute trash app. The frame used to orient images uses the cameras zoom but the captured image does not meaning they then decline the image as being unclear as it's too small. The facial scan... See more

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Rated 1 out of 5 stars

Poor app, eventually after many minutes, got a selfie that was accepted, ended up being verified ok. Went on to onlyfans, clicked on a subscribe, and got that ridiculous verify pop up again. Closed bo... See more

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Rated 5 out of 5 stars

I think a lot of the negatives are due to how people use Yoti, and/or set it up. I found it simple, fast and effective as a means of proof of identity. It’s also good to see that it is uk gov approved... See more

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Rated 1 out of 5 stars

If YOTI accepted a shot of a bus pass that shows a clearer picture instead of a passport where the photo is subdued, it would be much easier. If you don't have an up to date smartphone downloading the... See more

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Rated 1 out of 5 stars

Customer services not contactable, account a manager not even is not interested in returning calls or emails after account set up and full payment taken then vanishes.. not doubt after this review i w... See more

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Rated 1 out of 5 stars

The age verification always fails with some variation of "encountered a problem". It doesn't matter how good the lighting is or how clear the image is, it will always fail. This happens with both face... See more

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Rated 5 out of 5 stars

Is so easy to use and secure. I identified with Yoti for my previous job without having to go to their office in person. And more and more relevant now a day with online security Yoti ID Card and fan... See more

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Rated 3 out of 5 stars

Biggest HMG Racket ever. Finally after a few hours my ID documents etc. got accepted so now I am verified as Human Being On Planet Earth in the location of England. Next HMG will control oyur shopping... See more

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Rated 1 out of 5 stars

Just disgusting. Age verification, sitting there Like 20 minutes in Front of your Smartphone in hopes of staying in the right angle and it Happens nothing... Just a waste of time. The Page itself give... See more

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Rated 1 out of 5 stars

Awful. Couldn't verify my mobile contract that I have had for over 10 years, proclaimed my face was fake multiple times and then failed to process my driver's license on a scan of my face. I assume it... See more

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Rated 1 out of 5 stars

I used this as identity verification for a UK university. It is a horrible app that seems to be incompatible with phones, laptops and different web browsers. I tried it on two separate occasions, bot... See more

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Rated 1 out of 5 stars

Using latest Android phone and Chrome browser. Trying to do this for security clearance for work. Certn redirects to Yoti for Face ID Checks. Standing next to window in daylight, you get 3 attemp... See more

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Rated 1 out of 5 stars

none of their services worked so they had me try every possible age verification option, which entailed me putting many forms of sensitive info into their website, none of which worked. so now they ha... See more

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Rated 1 out of 5 stars

I’d really prefer not to sound this harsh, but I honestly can’t help it right now. I’ve tried every possible verification method available to confirm my age, but I keep getting error messages. I... See more

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Rated 1 out of 5 stars

Surely if you're taking a live photograph of yourself the system shouldn't respond that it doesn't think it's a human face! Took about bad for self-esteem! It's so not user friendly in the slightest a... See more

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Rated 1 out of 5 stars

Was asked to use this useless company for the draconian age verification here in UK to access xbox, simply does not work, only offers face scan or use a credit card. I do not have a credit card and th... See more

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Rated 1 out of 5 stars

Tried to use this app for age-verification. I declined the app's "data tracking" and low and behold: the app didn't work. No thanks. Any site that insists on me using this app to verify my age, I will... See more

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Rated 1 out of 5 stars

What an absolutely garbage service. I've rarely encountered an app that is as broken and frustrating to use as Yoti. Whoever thought this was fit for exposure to end users for it's intended purpose of... See more

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Rated 1 out of 5 stars

"sorry, something went wrong" "sorry, we can't determine if you are human" What a complete failure of a system but quite typical the UK Govt are now forcing this useless way of identity verification... See more

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Rated 1 out of 5 stars

Pretty poor service, added driving licence and now 5 hours later still not verified. Wish the web site I am using had a better tech company and did not use this verification company but one that works... See more

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Rated 1 out of 5 stars

Yoti was used by my new employer for ID checking but it failed to scan my face multiple times despite my ridged following of the guidelines. It wasted my time and my new employers money. This service... See more

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Rated 1 out of 5 stars

This service is terrible, and in my experience completely useless and non functional. I’m 23, and after multiple face scans it still won’t recognise me as an adult. I tried verifying by phone number i... See more

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Rated 1 out of 5 stars

Rubbish app. Following the instructions of scanning face and it doesn't accept it, so tried the "another way" and same thing. Then I closed the app and restarted it and it said someone else is using m... See more

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Rated 1 out of 5 stars

Tried several times to verify my age for BlueSky using the face scan method. I've tried several different angles & different lighting and it keeps telling me: that it's not sure I'm a real person. I'm... See more

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Rated 1 out of 5 stars

Yoti is a horribly incompetent company. Can't recognise my face, my ID, my phone number etc. Every time I try a face scan it keeps defocussing the camera because it asks you to get so close that the... See more

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Rated 1 out of 5 stars

It took ages to complete a simple ID check and upload documents for DBS that should have taken minutes. Taking a picture that it would accept took over two hours, with messages saying 'too dark',... See more

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Rated 1 out of 5 stars

I worked at Yoti many years ago and it was an impressive but shambolic setup. When my new employer said they use it for ID checking I groaned but thought it would be ok I have tried for ov... See more

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Rated 1 out of 5 stars

Using a decent smartphone in good lighting Yoti took 40 tries to eventually even recognise I had a face. It's a disgrace that the Scottish Government have partnered with a company that makes an app... See more

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Rated 1 out of 5 stars

I needed to complete an identity check using the Yoti mobile app but I couldn't scan the chip on the front cover of my passport. I tried contacting Yoti, what they advised me to do didn't work and whe... See more

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Rated 1 out of 5 stars

I followed the settings closely but it just never picks up my face contours. Total waste of time. Utterly rubbish if compared with facial recognition software that some of my other banks use.

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Rated 1 out of 5 stars

If I could give it no stars I would spent hours trying to verify my ID with a few websites says it has sent info only to be rejected by the sites it was sent to complete and utter waste of time, C... See more

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Rated 1 out of 5 stars

Total shit. Liars. Don't trust them. Uploaded driving license. They have the details now but they haven't used it in my account functionality despite saying it 'takes seconds'. So what are they doing... See more

Company replied


Company details

  1. Software Company
  2. e-Commerce Service
  3. Software Vendor

About Yoti

Written by the company

Yoti is shaping the future of digital ID

Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.

We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.

Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework


Contact info

2.0

Poor

TrustScore 2 out of 5

845 reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Awful app and awful website

Awful app and awful website. Won't scan my face without constant errors and have tried all known fixes multiple times. Even tried phone number verification and yoti sent me a code which did not work and resulted in an error message over and over again.

I am now locked out of my console that I paid for with actual money.

I'm not sure how much Microsoft is paying these clowns but It is far far too much.

If I could rate it lower than one star then I would.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

awful service

awful service, attempted twice to get indentity check, apparently they don't let you know if or why you are rejected, just told if the site you use it on lets you in you've passed! Said the maximum wait time would be 24 hours, I am now on day three

9 February 2026
Unprompted review
Rated 1 out of 5 stars

So yoti seems to handle miscrosofts age…

So yoti seems to handle miscrosofts age verification, or atleast for xbox, but the photo system doesnt verify, the scan and id system fails before it even trys to access the camera and finally after signing out of my phones microsft account, into a 16 year old xbox account on my phone and then verifying via my phone provider I finally managed to verify.even though I had already verified the day the system went live and we were notified, cheers for ruining my games night with mates, awful service

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time, now can't use Xbox due to this crap, doesn't verify anything but quick enough to take your details. Fells like a scam to me.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely crap service

Absolutely crap service. First of all, those in Westminster pushing Self ID and the braindead idiots profiteering from it can kindly go and get stuffed. Secondly Yoti's interface, frankly, doesn't work. I was kicked off of Xbox Live with NO WARNING just to fill out this stupid ID check that DOESN'T EVEN WORK. Kindly go away and fix your awful broken service before you force people to have to use it. 0/10, leave me alone.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

worst app ever they are the worst in…

worst app ever they are the worst in every f case never use this app they took everything from me my jobs and career they cant even verify normal issues

25 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thanks for leaving a review.

We’re very sorry to hear about the impact on your career. We know that identity verification is a vital step for work, and we take this responsibility seriously.

As an ethical identity platform, we aim for a balance between a smooth onboarding experience and high security assurance. We’d like to investigate why your verification wasn't successful and help resolve any technical issues.

Please contact us as a priority at [email protected] or via the app so we can escalate your case.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Poor software design

Poor software design. Scanned UK driving license 100 times and not accepted one. The app has to recognise that some cards do not have conventional first and last names.

24 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thanks for your review.

At Yoti, we strive for inclusive identity. We recognise that global naming conventions vary significantly, and our OCR (Optical Character Recognition) technology is constantly being refined to better identify and support diverse document formats, including those that don't follow "standard" first and last name structures. It sounds like our document capture logic missed the mark here.

We would love to investigate why your UK driving license was rejected so we can improve the experience for you and others with similar document layouts.

Please reach out to us at [email protected] or via the 'Help' section in the app so our team can take a closer look at the error logs and help you complete your verification.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

The worst verification tool ever.

The worst verification tool ever.
I work in IDV i(id verification) and this is by far the worst tool I have witnessed. The GDPR issues are also very concerning. I will be raising my concerns with the ICO (Information commissioners office). I would recommend everyone else who has these concerns to do the same to get this dodgy outfit barred from trading.

22 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi Michael,

Thank you for sharing your feedback.

As a company built on the principles of Privacy by Design, we take any concerns regarding our IDV (Identity Verification) processes and GDPR compliance extremely seriously.

It is disappointing to hear your experience didn't reflect the high standards we strive for. We pride ourselves on being a B Corp, meaning we are legally committed to balancing profit with purpose and transparency.

Regarding your concerns about the ICO, we maintain an open and proactive relationship with regulators to ensure our automated biometric technology and data processing flows meet the highest global standards. We are also regularly audited by independent bodies to maintain our SOC2 Type 2 and ISO 27001 certifications.

We would value the opportunity to understand your specific concerns better—especially given your background in the IDV industry. If you are open to it, please reach out to us at [email protected] so we can discuss the technical nature of your feedback.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Just another tracking system

Just another tracking system.
Wxample cod is an over 18 game. Yet kids play it. I dont want to play with children thanks. Your problem not mine. Yoti is just another digital id scam

22 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thanks for taking the time to leave a review.

This isn’t a scam. We’re building an app to make it safer for people & businesses to complete identity checks. To learn more and find out what we stand for, check out Yoti.com or search for Yoti on the web and click ‘news’.

Thanks,

The Yoti team

Rated 1 out of 5 stars

It's a datamining company..

It's a datamining company... their privacy policy is ambiguous at best and microsoft decided to apply a one size fits all with this company. Don't trust, don't use, there's not transparency, they are asking for way too much personal information for something that is not even worth it.

21 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi Richard,

Thank you for your review.

Yoti is not a data mining company. We will never sell your information to third parties for marketing or any other purpose. Our business is built on "Privacy by Design"—once your account is verified, we have no access to your personal information. It is encrypted on your device, and only you choose who it is shared with.

To provide highly effective age assurance, we use a combination of proprietary technology, liveness detection, and document authenticity checks. Our patent-protected process is designed to be as privacy-preserving as possible:

We first use facial age estimation combined with liveness checks to verify you are a real person.

Only if that fails do we move to verifying an age-related identity attribute, such as a Digital ID or an ID document.

This approach ensures we only ask for the information necessary to provide a secure service. You can find out more about our principles and what we stand for at Yoti.com.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Digital id being introduced through the…

Digital id being introduced through the back door, under the mask of the online safety act, asking children to verify their age against their xbox accounts or they basically make xbox quite useless for them, tell you kids to speak to one another on WhatsApp and boycott Microsoft, even better switch over to PlayStation

21 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi James,

Thanks for leaving a review.

It’s great to be vigilant online, but this isn’t a scam nor done via the back door, quite the contrary.

We're building a platform to help people and businesses tackle identity fraud. We believe that the current identity system is broken and we’re working to fix this.

For more info, feel free to search for Yoti on the web and click news.

Thanks,

The Yoti team

Rated 1 out of 5 stars

waste of time even trying

has to be the worst ever for age verification. It just doesn’t work at all

20 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thanks for leaving a review.

We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.

If you need help with the app please let us know. We’ll be happy to assist.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

I just wanted to use Bluesky

39 and just want to use Bluesky, they use KWS which uses Yoti for scanning. Yoti constantly gives something went wrong errors. Tried different lighting, tried gasses off, tried pulling my hair back, nope, errors galore. Fix your face scanning or get out of the age identification business.

19 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi William,

Thanks for leaving a review.

Could we ask you to reach out to our Support team at [email protected]. They should be able to provide some advise on how to get this sorted.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Absolute trash

Absolute trash app.
The frame used to orient images uses the cameras zoom but the captured image does not meaning they then decline the image as being unclear as it's too small.
The facial scan can't cope with beards which is amateurish at this point.

**To respond to the response, the first point is regarding the document capture not the face. The image presented in app is definitely different to the image captured then read into the app. Might be the app might be the phone, but it's an issue

For the second point I know it's the beard because it's trying to read the bottom of my beard as my chin. With the beard in full frame the rest of my face obviously isn't correctly scaled.

15 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thank you for sharing your feedback.

To clarify the "zoom" issue you mentioned: the Yoti app doesn't actually change the camera's zoom level during capture. Because the face capture frame is shown full-screen to help you position yourself, it can appear zoomed in. However, the image is captured at full resolution; this "zoom" effect has no bearing on the actual quality or clarity of the file we receive.

Regarding facial hair, beards shouldn't typically cause an issue, factors like lighting or shadows on the face can sometimes interfere with the scan's precision.

If you’re still having trouble, please reach out to us at [email protected] so we can help you out.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

After being nagged by Xbox to verify my…

After being nagged by Xbox to verify my age with 'Yoti', I gave in and tried. Using my phone number, the same number I've had for many years. Yoti decided that after me putting in the verification code they sent, it was no longer a valid source. It looks like data harvesting on a grand scale. I'll remain unverified thank you very much, you'll be asking for my image, fingerprints and DNA next, FRO.

13 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi,

Thank you for sharing your feedback.

We understand that being asked for personal details can feel intrusive, and we take your concerns about data privacy very seriously.

To clarify, Yoti is designed to be a "privacy-first" identity platform. We don’t "harvest" or sell data; our goal is to give you a secure way to prove your age without sharing more information than necessary.

Regarding the issue with your phone number, it sounds like you encountered a technical error during the verification flow. We would like to investigate why your number was flagged as invalid so we can get this resolved for you.

Please reach out to us at [email protected] so our support team can look into your specific case and assist you further.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Lacks potential

I find the app lacks potential, as the display options are limited; meaning having to display full documents to fulfil some regulatory check.
The customer support team were of no help.

9 January 2026
Yoti logo

Reply from Yoti

Hi Rich,

Thanks for getting in touch.

We’re sorry for the frustration regarding document displays and your experience with our team. We aim to provide top-tier support.

Your feedback is already being shared with our product team as part of our weekly review. If there’s anything more specific you’d like to see changed to help with your regulatory checks, please do let us know.

Kind regards,

The Yoti team

Rated 1 out of 5 stars

Useless

Using latest Android phone and Chrome browser.
Trying to do this for security clearance for work.
Certn redirects to Yoti for Face ID Checks.
Standing next to window in daylight, you get 3 attempts then it fails and you can't try any more.
This is my fourth attempt and have to keep paying every time to get 3 attempts, fails and then you have no further options to retry.
Joke of a company and product.

9 January 2026
Unprompted review
Yoti logo

Reply from Yoti

Hi Jay,

Thanks for your review.

It would be great if you could contact our support team too. They should be able to assist you with your face and document scan. You could also check our FAQs at support.yoti.com.

Please let us know if you need anything else from our end.

Take care!

The Yoti team

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