I wish I could have given them zero stars --- they don't deserve the lowest rating of one star. I booked a cruise with them online on Feb.4. I got an email from the cruise line (Seabourn) on the 14th of February about a sale they were having. I called cruise.com to ask about the sale and the discounts. I spoke with Victor. I was on hold with him for well over an hour. He did comeback after 30 minutes to inform me that the sale would save me around $1,400 and I would receive an additional $100 in shipboard credit. He said he just needed a couple of minutes to process those two items. After 30 more minutes, he came back on the line to inform me that this process required a supervisor's assistance. He needed a few more minutes to complete. He then came back on the line informed me that the cruise line was not cooperating and I had a fare that now doesn't allow for any price adjustments. He blamed the whole process on Seabourn and his supervisor. I ask that the supervisor call me back. Victor said that it would take a few minutes for them to call. NO returned call from them. This continues the poor service from cruise.com. I don't expect my price to be guaranteed forever, but I would think that two reputable companies (Seabourn and cruise.com) would understand that 10 days is a reasonable expectation.
BEWARE of this company and stay clear of Victor.