Fiona

I ordered Nomination charms on 21 December as a last minute gift for Christmas. The charms arrived by 23 December, super efficient delivery by DPD which was not expensive. The charms were great, as described. A lovely cocktail one for youngest daughter and a cute wee house one for my eldest who has just bought her first home. I’d highly recommend John Greed for speedy delivery and quality jewellery.

My daughter was insured through 1stCentral last year. The process of initially organising the policy was straightforward and she had no claims, so we could not rate their service with regard to claims. However, the renewal this year has not gone well. We were given a renewal price then we updated several things, such as her occupation was no longer a student, but now was a trainee accountant. Also I had updated my job to a civil servant (I am on the policy as a named driver) . This increased the premium slightly, but we thought we'd stick with 1st Central. They then asked for further information/documents and sent a new quote which had erroneously updated my daughter's occupation back to a student and me back to a to a Teaching Assistant, for which we have been charged (for 1stCentral's own error). There were also other charges for changes, altogether we were charged an extra £30.28 and a £50 admin fee, which is daylight robbery. I will cancel my daughter's insurance as soon as possible and will not use 1stCentral again. I do not recommend this company, I would advise you to avoid at all costs.
Edited to say regarding their response we have already emailed 1stCentral and they have failed to respond. They also did not ask for any additional details about our occupations or indeed the mileage, so we could not supply further details. Avoid this company like the plague, they are horrendous to deal with and add random penalties which you cannot dispute.

Evri in our area are truly the worst delivery service, it is absolutely shocking that they get away with providing such a substandard service, total incompetence and disregard for customers. My last 3 orders have been lost by Evri. I have got to the point that I drive 20 miles to Edinburgh to pick up an order rather than have Evri not deliver. If I order from a company I check that they don’t use Evri before I place the order. We used to have a fantastic Evri delivery person, but since she left, it is complete carnage in our rural village. Our local Facebook Group is filled with residents complaining about lost packages, Evri are completely incompetent. I recently ordered from Amazon and I thought I was safe, but it was an independent trader who unfortunately used Evri. My order has been stuck in the Evri hub since 15 August, that is 11 days now with no movement. Both the retailer and I have complained to Evri and they have failed to respond. This is now the 3rd parcel in a row I have been refunded for, as it has not left the Evri Hub. Evri are a national disgrace! Current tracking number: HZYUDA0007611990
Edited to say this is Evri’s standard reply, I have already emailed and phoned them regarding the most recent lost parcel and they have not escalated it, made any effort to deliver the parcel or even replied to me, Their response below is incorrect, Evri do not care about customer service, every parcel is NOT important to them, this is a complete lie.

I ordered dog food from Pets at Home on Friday 17 July. I was going to order from Amazon, but I thought I’d rather give Pets at Home my business, rather than Jeff Bezos. I have ordered from Pets at Home numerous times and they always used DPD for delivery and usually I received my delivery within a couple of days. Unfortunately Pets at Home have made the extremely poor decision to change to Evri, who are completely unreliable in my area. My order has been stuck at the Evri hub since Monday 21 July the day it was due to be delivered. It’s now Friday 25 July and I have run out of dog food, so I have had to order more food from Amazon for next day delivery. Sorry Pets at Home you have lost a loyal customer by your misguided decision to change your delivery service to Evri.
Order Number: 399768765

Edited to say Pets at Home were unable to locate my order and could only resend it via Evri, which is a waste of time in my area as parcels take at least 2 weeks to get here, I asked for a refund instead. It was very shortsighted of Pets at Home to change from DPD to Evri, they’re possibly cheaper but they are losing lots of regular customers like me. Looking at the negative reviews here, almost all are about how bad Evri are at delivering, which is useless for dog food. Farewell Pets at Home you have lost a loyal customer.

Truely awful courier who actually lie about delivery by sending a blurry photo and also change the tracking to make it look like your parcel has been delivered when it hasn’t. I ordered a White Stuff parcel that was passed to Evri depot on 3 July. It was then stuck at the depot until 11 July with no movement. I have screenshots proving that the parcel had not moved on 11 July. I then complained to White Stuff, at which point Evri had the audacity to update the tracking information to state “Your package had an Exception” whatever that means. The status has now changed to state that the parcel was delivered on Saturday 5 July, which is a blatant lie as proved by my saved screenshots. My order was not delivered and Evri was unble to provide a delivery photo as they updated the delivery status retrospectively, without delivery. I wouldn’t mind if delivery companies made mistakes and owned up to it, but Evri are deceitful liars who falsify their tracking information retrospectively and can not be trusted.

Updated with further evidence that Evri are liars. Having retrospectively and fraudulently updated my order on 11 July to “delivered on 5 July” Evri then magically managed to deliver my parcel on 14 July, even though they claimed that had already delivered it 9 days earlier. Avoid Evri if you can!

I love White Suff, 70% of my wardrobe is White Stuff Tunics. Unfortunately they now use Evri for delivery, so I can no longer use mail order with White Stuff and my nearest shop is 30 miles away. I placed an order on 1 July for my husband’s Birthday present. It’s now 11 July and my order is still stuck with Evri and no attempt has been made to deliver, so no present for my husband. I will not order with White Stuff again, until they stop using the dreadful Evri. Order Number 62449364.
Edited to say White Stuff have completely redeemed themselves and provided first class customer service to fix the issues created by Evri. Very refreshing to deal with a company that put customers first and know how to resolve problems, which were actually caused by Evri. If only they would change to another courier!

Unfortunately Superdrug are now using Evri for delivery. I am a frequent customer and orders have always been delivered quickly in the past. However I submitted an order on 21/5/2025 and it arrived at Evri’s depot on 22/5 and 8 days later I have still not received it. Evri messaged
on 27/5 saying it would be delivered, but then did not deliver. I then received a message from the courier which was a blatant lie, saying that he had attempted delivery and a very blurry photo of nothing. I have heard no more since. I emailed Superdrug and their automated response was worse than useless. I have medication in my order, which I have run out of, so I had to source it locally. I understand that this is Evri’s fault not Superdrug, but they should be taking responsibility to make sure that my order is delivered. I will not order with Superdrug again, unless they change courier. Order number 10210564753

Beware of the booking.com free taxi scam. We booked accommodation in Lisbon with “free taxi transfer” to the apartment. As soon as we landed the taxi driver was sending me aggressive messages about us being late for the taxi. There was an enormous queue at passport control, which I told him. He asked for photographic evidence of the queue, which I sent. When we got to the meeting point he had left. The “free taxi” is a complete scam by booking.com. I would advise avoid the stress and don’t use booking.com. Also the independent taxi driver we paid to get us to the apartment was lovely and it was only 11 Euros so not worth getting aggressive grief from the “free taxi” provided by Booking.com! This was an unpleasant and unnecessary stress that I did not need at the start of my holiday.

This is a further review regarding order number 250369X2MSN relating to how Moonpig dealt with my complaint.
I always judge a company by how well they resolve their errors. Everyone makes mistakes, what matters is how you resolve it. Unfortunately Moonpig, made no attempt to fix their mistake. They despatched some of my order in duplicate to me, the remainder of my order they failed to despatch. Initially I could not get past their exceptionally frustrating chat bot who obviously could not understand the situation. Eventually I emailed Moonpig directly, in time to let them resolve the situation. Unfortunately they didn’t read/understand the position and sent a response stating “ Rest assured the order is on it's way and it should arrive with the post today.” Unsurprisingly, the card did not arrive and my 85 year old Mum did not receive a personalised Birthday card from her Grandaughter.
I have spent a fortune with Moonpig over the years, as I am one of the few people who still send cards on all occasions. Unfortunately Moonpig will no longer receive my custom due to their complete failure to resolve their own error, even though I gave them plenty of time to do so. Furthermore I would never order with Moonpig again, given their total lack of customer service and their total disinterest in customer satisfaction.

I feed my terriers Lily’s Kitchen chicken and duck dry food alongside a complementary calming food and a small amount of Lily’s Kitchen wet food. I like that the products are grain free and made with proper meat. The dogs absolutely love their food and look great on it. They also have Lily’s Kitchen Bedtime Biscuits at night time, which they devour! I subscribe to Lily’s Kitchen emails and they often send me good discounts. The company provide great customer service and delivery is super speedy, which is very helpful. It is refreshing to order from a great company who care about their customers.

I feed my terriers Pooch and Mutt Calm and Relaxed they love their food and get so excited at feeding time. I’m not convinced it has much of a calming effect, but maybe they’d be even more hyper without it! They also love the calming dental chews. I’ve just started them on the Bionic Biotic and I’m hoping that it helps my JRT who has itchy skin in the summer. I also like that Pooch and Mutt often send me discounts, which makes their products more affordable. They also have a very speedy delivery service, which ensures that I never run low on dog food. I would definitely recommend Pooch and Mutt.

I bought a Active Lifestyle Tote Bag for my daughter’s Birthday, the delivery was fast and my daughter is delighted with the bag which is very roomy. The only reason I took a star off is because I thought the bag was quite expensive and also the postage, but the speed of the delivery and the bag are great.

I have been a very loyal Moonpig customer over the last few years, spending a fortune with them. Unfortunately they have really let me down on my mum’s 85th Birthday. I ordered various personalised cards to my house for my mum and one to my student daughter’s house, in plenty of time for the Birthday. I also paid additional postage for the order to my daughter’s house, this turned out to be extra money paid for nothing. Moonpig have sent me a duplicate order of my cards to my house in 2 envelopes (completely useless) and not sent the card to my daughter, the personalised card she made for her Granny’s 85th Birthday. This is extremely disappointing. I have emailed Moonpig asking them to resolve the problem by sending the missing card to my daughter by express delivery. If they do this I will be very impressed that they have resolved the problem that they created and I will amend my review. If not my custom will be going to Funky Pigeon in future.
Order Number: 250369X2MSN
Update to say I couldn’t get past the automated chat bot to speak to an advisor to tell them part of my order has not been despatched, so Moonpig will not even help me resolve the issue. Appalling customer service.

I ordered clothes for a trip and I wanted next day delivery, but for some reason New Look no longer offer this service to most of Scotland. This is extremely disappointing as I have used this service many times in the past. Instead I ordered to my nearest store which is now 24 miles away in Edinburgh, since New Look closed down my local store. I thought this would be fine as my husband was working in Edinburgh on the day of scheduled collection, however I have just received an email saying that the order has delayed because of ‘adverse weather conditions’. What an absolute joke of a company, a wee bit ice on the roads and their delivery is delayed. Now if I want my order I will have a 48 mile round trip. Hardly sustainable and had I been forced to travel to Edinburgh I would not have chosen New Look, I only ordered with them for the store delivery. I will not be ordering with New Look again and I would not recommend them. I’m using Next for my future orders as Next offer next day store delivery and always fulfill their orders as promised.
Update: No email received from New Look as per their reply below!
Update 2: they have now emailed me, but the order is still not in store more than 26 hours later, it is obviously lost, so I will have to go on holiday without my jumpers 😡

The DPD courier left my daughter’s expensive Tiffany necklace, bought for her 21st, at a random neighbour’s house. DPD did not send me delivery updates so I was unaware it had been dumped on a neighbour’s doorstep. Thank goodness for honest people as the neighbour brought the parcel to me. Why a reputable company like Tiffany & Co trust DPD to deliver their orders in beyond me.
Update I have since discovered that DPD left my expensive Tiffany & Co necklace in the foyer of a local hotel. A guest found it and gave it to the bar staff who luckily knew me, so delivered it to my house. Thank goodness for honest people! DPD parcel Tracking number 1550 3868 758 334 R

My daughter received a letter from Churchill Insurance today Saturday 8 June stating that her insurance would be cancelled from Monday 10 June as she has not activated her telematics. This is completely inaccurate, her telematics box was installed 18 months ago and she can log in to DriveSure and see details of her last journey on 7 June. I tried to phone DriveSure and they are only open Monday to Friday. Instead I phoned Churchill and they could see that the letter had been issued advising the insurance is to be cancelled, but they are unable to reverse the cancellation and will need to contact DriveSure on Monday. This is wholly unacceptable and extremely poor customer service. Firstly, to give 2 days notice (over the weekend) that Churchill intend to cancel the insurance, which is fully paid for, is shocking. Secondly, the reason for cancellation is totally incorrect as the car has had telematics box installed for 18 months and we are able to log on to the account and see that it is working properly and recording journeys. Thirdly, my daughter lives in a rural location and now cannot use her car to get to her job working for the NHS on Monday due to Churchill/DriveSure’s incompetence. I do not recommend either company, their insurance is certainly not cheap and they cannot be trusted to insure your car. Policy Number 1011431390

I have banked with Nationwide for 40 years and had a FlexPlus account since it was launched, mainly for the free travel insurance. Aviva have taken over Nationwide FlexPlus travel insurance from the previous provider UK Insurance. I have always found UK Insurance to be excellent. I have claimed for stolen belongings with them and the claim was well handled and I was kept informed of the process. My daughter suffers from abdominal migraines and when I declared this condition to UK Insurance they gave her a free medical upgrade as it is not considered a serious risk. I have now organised a medical upgrade for her with Aviva Nationwide FlexPlus Insurance and they have charged me £30 for the updgrade. This is disappointing and means it’s probably not worth paying the £13 per month for the “free” Flex Account travel insurance. I’ve done it this year, but I will definitely look around for next year. It’s disappointing that Nationwide stopped using UK Insurance and will probably close my FlexPlus account as the £13 per month fee is not worth it with Aviva as the Travel Insurance provider.

Aviva have taken over Nationwide FlexPlus travel insurance from the previous provider UK Insurance. I have always found UK Insurance to be excellent. I have claimed for stolen belongings with them and the claim was well handled and I was kept informed of the process. My daughter suffers from abdominal migraines and when I declared this condition to UK Insurance they gave her a free medical upgrade as it is not considered a serious risk. I have now organised a medical upgrade for her with Aviva Nationwide FlexPlus Insurance and they have charged me £30 for the updgrade. This is disappointing and means it’s probably not worth paying the £13 per month for the “free” Flex Account travel insurance. I’ve done it this year, but I will definitely look around for next year. It’s disappointing that Nationwide stopped using UK Insurance.

I used to love Next as I order to store and pick up when I’m due to be in town. The last twice I’ve ordered my order has been delayed, so is not ready when I want to collect it. I live in a rural area of Scotland and it is a long drive to my nearest store, so it’s very annoying when the order isn’t ready in time. The last time it was delayed I wasn’t able to collect my order, so it was automatically returned. This time I have ordered items for my holiday and they have again been delayed. The first time store staff said that the items would have been received, but they were too busy and couldn’t log them as having arrived. This is really not good enough. Next, you shouldn’t state delivery times (12 midday on a weekday and 2pm on a Sunday) unless you can fulfil them. This time the orders are still in the van and haven’t reached the store, despite you sending me an email this morning stating that they were on time! Also you cannot claim that Next is a sustainable company when you are forcing customers to make an additional trip to store as ordered are delayed!

The process of obtaining my prescription was all fine and quick and it appeared as if they would be able to provide my medication, however after they had taken my payment, they came back to me and said the pharmacy could not provide the medication because of a shortage. Instead of an immediate refund they suggested I try a different Asda Pharmacy, however I could only find one Asda with a pharmacy within a 50 mile radius. Also the search facility to find an Asda with a Pharmacy is not good, I ticked the box for stores with a pharmacy and it gave me a list of Asda stores who don’t have a pharmacy. I have now had to email to request a refund, since they could not provide my medication. I would not use this service again. In Scotland prescriptions are free, so I only used this service as they could apparently source the medication, but obviously they were unable to, despite their initial promise.