Mrs J Davis

Hello!
Thank you for getting in touch with us. We're sorry to hear about your experience. Kindly note that we never charge without customers' consent since every step requires their confirmation. However, we would like to investigate this further. Please reach out to us at [email protected], and we'll assist you as quickly as possible.
We're here to help!

Hi Mrs Davis,

Thank you for taking the time to share your experience. I’m genuinely sorry that the fragrances didn’t meet your expectations — scent performance is highly personal, and we understand it can be disappointing when a product doesn’t suit you.

Our Advent Calendar features eau de parfum formulations designed for softer wear rather than heavy projection, which many customers prefer — but we fully accept that this isn’t everyone’s taste.

If you’d like, our customer care team would be happy to review your order and see if we can support you further: [email protected]
.

Kind regards,
Sentier Fragrance Team

Thanks for your review Mrs Davis, best regards Silentnight Brands

Hello Mrs Davis
Thank you so much for sharing your experience with us, we are so very sorry that you were disappointed - this was not our intention, please forgive us.
All of our filled Bedding (Duvets, Toppers and Pillows) are made to order by our lovely factory in Scotland.
We try to make sure that this information is advertised on each of our bedding pages, at the checkout and on our order confirmations.
I have made a note to bring this forward with our marketing and website team to see if this can be made clearer at more points through out the customer journey.
Once again we are so very sorry - please do let me know if I can be of any more help.
Kind and Comfy Regards
Jodie

Hi there,

I’m so sorry to hear that your experience hasn’t met your expectations. It’s disheartening to hear about the quality issues you faced, and I appreciate you bringing this to my attention. Please reach out to me at [email protected], and I’ll be more than happy to assist you with a return or refund. Your satisfaction is very important to me, and I want to ensure we resolve this for you.

Thank you for your patience, and I hope we can make this right.

Warm regards,

Grace

Thank you very much for getting in touch. This is really disappointing to see and we appreciate you sharing your experience with us, we will ensure we pass on your feedback about this, however, if you would like to discuss it in further detail, please do reach out by providing the details here: https://www.purplebricks.co.uk/contact-us Many thanks.

Thank you for your feedback, we are sorry to hear you faced issues with the packaging.
Our rustic products are made from a naturally rusted steel, not just a rustic finish so care should be taken when handling and unwrapping, as the rust can transfer.
We appreciate how frustrating the unwrapping process must have been and please rest assured that we are always reviewing our packaging to ensure that we get the right balance between offering adequate protection while still being easy enough to remove - we have made our product team aware of the issues you have raised.

Thank you for your review. If there is any part of your order which you are not happy with, please do not hesitate to get in touch via phone, email or chat. Kind Regards, Sarah Raven Customer Services

We apologize for the poor experience. We have reached out to you to resolve the situation. Thank you for your patience

Hi Mrs Davis,
Thanks for your feedback and we are thrilled to hear that you are enjoying your fruit and veg!

In regard to plastic usage, our aim is to minimise it whenever possible. We will only include plastic wrapping for fruits and vegetables if it was already present when rescued, or if its usage ensures the produce arrives to you undamaged.

We know that plastic waste is a significant issue but our priority is addressing food waste, which is one of the biggest contributors to climate change. For this reason, we are willing to accept a limited amount of plastic if it prevents fruits and vegetables from being wasted.

We hope this is helpful but we’d still love to answer any more in depth concerns that you might have. We have now sent you an information request so that we can get in touch directly.
Best,
The Oddbox Team

Good Afternoon,

Thank you for your feeedback. I am sorry to hear of the problems you have had with your order. We appreciate you leaving this feedback so we can take on board your concerns and use this feedback to improve our services moving forward.

I can see from your e-mail thread that you have had with our Customer Support team that they have been in touch to offer some replacement parts to you to try and help you resolve this issue. If you could reply to them at a time of your convenience then they would be happy to help you.

Thank you, Big Furniture Warehouse.