Samantha

Bought Brooks Ghost trainers from this seller but through Amazon. Trainers fell apart at 5 weeks. Seller won’t refund as it’s outside of the 1 month return. The item is faulty but they say because they’re not they don’t make the product they don’t honour the same warranty. Unacceptable.

Disappointing. Delivery arrived with missing items and replacements without prior agreement. They apologised and sorted it in the end, but it took a while and I was left without the gift I’d ordered, therefore had to order something from elsewhere, and the need was over once the right stuff arrived. Annoying and frustrating.

Bought the antique clock as a gift. Would absolutely buy from this seller again. Customer service was personal and professional. Highly recommend.

Ordered the oak floor lamp. It arrived with the wire severed from the base! Emailed to ask for an exchange. Response advised exchange would be arranged for a particular day. Courier came on completely different day (I just happened to be in) to take faulty lamp, but didn't know anything about a replacement. So, to receive the replacement, I waited in on the day the email suggested, confirmed by a text saying my order was to be expected between 12pm -9pm. My children unable to play in the garden on one of the hottest days of the year because I had to wait for the courier. Needless to say, no courier! By this stage I was so annoyed I didn't want the lamp anymore, so emailed to ask for a refund and to not bother delivering the replacement. It came randomly anyway. I eventually, days later got a call saying they'd just received my email. In the end the replacement got collected. It used to be my favourite shop years and years ago when there was high street presence. We even had our wedding list there. But now, like I say, never again will I shop at Habitat after this experience. No excuse for it. Simply appalling customer service.