Enviaron el producto a una dirección incorrecta, lo devolvieron al origen y ahora no lo vuelven a enviar ni me reembolsan el importe pagado. Tengo comprobante del seguimiento de la empresa de transporte que indica que fue devuelto. No responden a los mensajes. Ha pasado un mes. EP8832723541
20 May 2025
Unprompted review
Reply from ECOOPARTS.com
Lamentamos sinceramente la situación que ha experimentado y entendemos perfectamente su frustración. Le pedimos disculpas por los inconvenientes ocasionados.
Hemos localizado su pedido EP8832723541 y, según la información del transportista, efectivamente fue devuelto al origen debido a una incidencia en la dirección de entrega. Nos sorprende saber que no ha recibido respuesta, y le agradecemos que nos lo haya comunicado a través de esta reseña.
Por favor, contáctenos directamente en atención al Cliente de Ecooparts indicando su número de pedido, o respóndanos por este mismo medio, y uno de nuestros agentes se encargará personalmente de su caso.
Gracias por su paciencia y por darnos la oportunidad de resolverlo.
Enviaram o produto para a morada errada, foi devolvido e agora não o enviam de novo nem devolvem o valor pago. Tenho prova do tracking da empresa transportadora que foi devolvido. Nao respondem as mensagens. Já passou um mês EP8832723541
After 3 months waiting for the refund, today I was refunded. 665€. Thank you Allzone, after three months now I can order a newer phone model for the same price. You the best. Because I believe they can provide a good service, I'm going to order another phone and expect to be delivered in time but... Imagine warranty if something go wrong. Anyway, I'm going to try another time. I Believe in you 😂
Edit: Product was never delivered, refund took 3 months.
7 May 2025
Unprompted review
Reply from Allzone
mr. GONCALVES.
Thank you so much for taking the time to share your positive experience with us. We are very happy to hear that both the products and the delivery times were to your liking. At AllZone, we always strive to provide the best service possible, and comments like yours motivate us to continue working with the same dedication.
We appreciate that you have recognized the effort, as often only negative experiences are highlighted, but every satisfaction also counts for us. We hope to continue to be your trusted choice for future purchases.
Awesome 100ah battery and works fine, arrived from Germany to Portugal in 5 days. 1500w inverter can power to 1350w continuous power with no problem. Good value for money. Will buy again