Paul

Excellent service from Katrina in Salisbury this morning. First class!

Great new ship, very good cabin, attractive public spaces, pleasant and helpful staff/crew.
2 downbeat points:
Cuisine (main plats) in Le Litoral simply not up to standard we expect on Brittany Ferries
Can you not improve disembarquement? Ship arrived well before 0700 French time, yet we did not exit port until 0845 after spending far too long sitting in our car on deck 5 waiting for something to happen.
P.S. Please add Lambig to the bar menu!

Very helpful and knowledgeable assistant who gave good information and found a product to suit what was needed

Helpful response as far as it went, but the logging-on problem was referred to a support team; I await contact from them

the testing system worked exactly as described and the results were through to us with 90 minutes. excellent.

Fairly easy to locate required items on the website; the click and collect function sometimes needed a bit of persuasion, order ready for collection within only a few minutes of placing order, staff at collection point pleasant and helpful.

The confirmation of a long-standing booking, then its cancellation a few days later was disappointing but we were able to book a replacement crossing only 2 days later than the original, albeit on a different route. The waiting time to board at Portsmouth was very long but once on board social distancing was well managed, the cabin was very clean and sanitised, the crossing uneventful and disembarkation reasonably quick.

Reloading card easy but you should show existing balance at outset.

Blind arrived in very good time; everything exactly to size; complete with safety clip and continuous cord. Pretty easy to fit.

Only slight carp was that the calendar for selecting dates did not always function as it should; apart from that, excellent information and very easy booking.