Ron

Thank you for sharing this with us. We understand how frustrating it feels to be asked for extra verification, especially when you’ve already completed the process. Please email us at [email protected], we’ll review your account directly and help you.

Dear Ron,

We understand your frustration, and we’d like to clarify why this information was requested. The additional documents you mentioned are standard compliance requirements used across the industry to verify ownership of payment methods and protect both the player and the platform from fraud, chargebacks, and unauthorized transactions.

These requests do not come from support agents personally — they are issued at the direction of our Compliance and Security teams, who follow strict regulatory and anti-fraud guidelines. We never ask for information that isn’t necessary, and we do not request CVV codes or full card numbers.

We also want to emphasize that:

* We do not engage in scams
* We do not misuse personal data
* All information is handled securely and used only for verification purposes
* Reviews left by our users are genuine — we do not pay for or fabricate reviews

We attempted to gather more details to locate your account and assist you directly, but were unable to identify you based on the information provided.

If you are willing, please reach out to our support team with your account details so we can review your case, complete your verification, and help you resolve this as quickly as possible.

Your safety and security are our top priority.
Warm regards,
Sixty6 Support Team

Thank you for sharing your feedback. We’re sorry to hear that your experience with our staff made you feel uncomfortable. That’s not the level of service we aim to provide, and we appreciate you bringing this to our attention. At PayMore Stores, we strive to make every customer feel welcome, respected, and supported while shopping for tech. We’ll be addressing this with our team to ensure better communication and a more positive experience moving forward.

Dear Ron,

It is indeed not good to hear about your experience and we would like to take a chance here to explain the shipping process and cost involved in it. Our production location is overseas and orders are shipped in a bulk shipment from overseas to our facility in Cerritos, CA and then to individual customers. The shipping charge involves the international shipping as well which does not show on the USPS label, we hope this justifies the cost. Also during the Christmas and New Year time, the postal service delayed some of the shipments due to the busy season. This should not happen in future.

Our support manager will be in touch with you personally to address the size issue and will exchange your glasses to a different frame of your choice at no additional cost.

We will do our best to re-gain your trust and keep you as a customer for lifetime.

Best regards,
-Goggles4u