I paid for expedited shipping and…
I paid for expedited shipping and somehow my tracking number still doesn’t work. I’ve contacted the support email multiple times and still no answer!!! I wish I knew they were a scam before I ordered my birthday dress. :(
Reply from Sunfere
Dear Customer,
We’re truly sorry to hear about the inconvenience you’ve experienced, especially with your expedited shipping order. We completely understand how stressful this must be, particularly when you were expecting your dress for such an important occasion. 💛
After checking our system, we’re currently unable to locate your order based on the information provided here. It’s possible that the name or email address you used on Trustpilot is different from the one used when placing your order, which sometimes prevents us from finding the related record.
To help us resolve this for you as quickly as possible, could you please send your order number (starting with “FS”) and the email address used for the purchase to [email protected]
? Once we receive this information, our team will immediately look into your tracking update and ensure everything is properly followed up.
Please note that our reply time is usually within 24–48 hours, though responses might take slightly longer during peak periods due to higher message volume. We truly appreciate your patience and understanding, and we’ll make sure your concern is properly addressed once we have your order details.
Warm regards,
Joe
Sunfere Support Team
