JG

Julie Gould

United Kingdom

Reviews

Review of DUSK.com


Rated 2 out of 5 stars

Lovely bedding just don’t wash

Lovely bedding just don’t wash! After washing at 40 degrees, bought another set and washed at 30 degrees as advised but the top layer of the quilt cover and pillow cases still shrunk.

22 July 2025

Review of Feefo


Rated 1 out of 5 stars

Following my earlier review of Olaplex…

Following my earlier review of Olaplex Serum Oil, Feefo responded to my review and followed up with emails requesting more information. I had since purchased an authentic item from another company so took photographs of both items explaining the differences of a water based product compared to the oil and the details on the bottle. Needless to say, no response from Feefo so again advise you to avoid using them.

5 February 2026
Unprompted review

Reply from Feefo

Hi Julie,

Thank you for your follow-up and for taking the time to provide such detailed evidence regarding your experience.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative—in fact, in 2025, 5% of all reviews posted on Feefo were 1-star ratings.

However, when a review involves serious allegations like a counterfeit or incorrect product, our moderation team often reaches out for more information to ensure the feedback is handled correctly and investigated with the merchant.

Our goal is to ensure feedback is helpful and compliant. To help get your voice heard and ensure your evidence is reviewed immediately, please contact us at [email protected] with your previous case number or the email address linked to your review.
This will allow us to investigate why your follow-up wasn't processed and resolve this for you right away.

We are committed to fairness, transparency, and the integrity of the reviews on our platform.

Best,

The Feefo Team

Review of Fruugo UK (GB) - fruugo.co.uk


Rated 1 out of 5 stars

Avoid purchasing branded items

Avoid purchasing branded items. Ordered Olaplex Serum Oil and on comparison this is more of a water based liquid than an oil, making me doubt if this product is authentic despite the packaging. Also when attempting to contact the company or process a refund, the browser doesn’t work.

5 February 2026
Unprompted review

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello,

Thankyou for your review.

I am sorry to hear this.

Fruugo takes complaints regarding counterfeit products extremely seriously, and we would like to get this matter resolved for you as soon as possible.

Unfortunately, I am unable to see any previous correspondence from you regarding this issue, I will contact you directly via email to investigate this further.

Kind regards

Review of Veo.

Review of Evri


Rated 5 out of 5 stars

Excellent Service

I have used Hermes often recently since working from home. I am notified of the delivery by email plus able to track my courier and my items are delivered when expected. Our courier is professional and ensures the 2 metre social distancing is maintained each time.

18 July 2020
Unprompted review

Review of DrinkSupermarket.com

Review of Popsa


Rated 5 out of 5 stars

Fantastic service and product

Recently used Popsa to order a photo book for my mother’s 80th birthday. Despite ordering quite late, I was thrilled to receive the photo book the day before.

The quality of the photographs was much better than I had imagined they would be and all the family especially my mother were thrilled with the finished product and passed the book around at her and her twin’s sister’s 80th birthday meal.

I enjoyed using the app and its various functions and I will certainly use Popsa’s services again for my holiday photos and highly recommend to others.

13 September 2019
Unprompted review

Reply from Popsa

Thank you very much for your review Julie 😍We are so happy to hear you have received your mother's gift just on times 🤗Photos are meant to be cherished and treasured with your beloved ones 😉We love to hear your mother loves her book, this is exactly what the Popsa experience aims to be 🤩

Review of Thortful

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

great offers

In addition to speedy delivery, love receiving the daily email offers.

30 May 2019
Unprompted review

Reply from LOOKFANTASTIC

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Kind regards
lookfantasstic Customer Support

Review of John Ryan by Design Ltd


Rated 5 out of 5 stars

Highly recommended

I stumbled across the website when looking for reviews for bed types. Loads of really useful information which lead me to place an order. Ordered a divan without storage (as I'd only hoard clutter) and an amazing matching headboard which gives the feeling of a smart hotel. I already owned a new mattress but would have no hesitation in purchasing one from this company. Only wished I'd known about this company sooner and will be recommending to my friends and family. By the way, the delivery team arrived at the time promised and removed their shoes before setting the bed up. Leaving this review (without being prompted) as I am so pleased with my purchase. Thank you!

1 February 2017
Unprompted review

Reply from John Ryan by Design Ltd

Hi Julie,

Thanks for the lovely feed back, we are really pleased that you are happy with your base and headboard.
Thank you for recommending us to friends and family

Ryan and John

Review of Purplebricks


Rated 5 out of 5 stars

House Sale

Highly recommend Melanie, the Purple Bricks Agent for Merthyr Tydfil. Very professional and knowledgeable of the area and in buying/selling properties to speed up the process. Nothing was too much trouble for her and she was regularly in contact to keep us updated.

28 November 2016
Unprompted review

Reply from Purplebricks

Thank you for taking the time to leave such lovely feedback, Julie. It's fantastic to hear how much you enjoyed working with your Local Property Expert, Melanie and that you would recommend Purplebricks.