Netherlands
Review of Aniqi
It is going to take more than a month to get to you, incredibly slow shipping all coming from China. Obviously none of this was communicated beforehand. Avoid if you can't or don't want to wait for a month.
Review of Flightgift
Nice idea if only you didn't have to use their website to book flights and their prices weren't significantly higher than booking elsewhere. Like the gift idea but not worth the scalping.
Reply from Flightgift
Dear Francesco,
We tried reaching out to you regarding your case but haven’t heard back yet. We’d like to understand your situation better and offer any assistance you might need.
If you still need support or have any questions, we’re here to help. Please don’t hesitate to contact us at your earliest convenience so we can address your concerns.
We look forward to hearing from you.
Kind regards,
Nikolas
Flightgift Team
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Dear Francesco,
Thank you for your feedback.
Ensuring our customers have access to a diverse range of flights that offer both affordability and quality is our primary goal.
We regret to learn that the prices you recently encountered on our website did not meet your expectations. Your feedback is of utmost importance to us, and we truly appreciate it.
I want to personally delve deeper into the situation to gain a comprehensive understanding of your experience and identify areas for improvement.
Could I kindly ask you to get in touch with me by sending an email to [email protected]? I am committed to assisting you to the best of my abilities and providing you with a prompt and suitable solution.
Thank you once again for your feedback, and I look forward to hearing from you.
Kind regards,
Nikolas
Flightgift Team
Review of fred-frost.com
Great content, easy to follow and amazing support from Fred and team. Highly recommend
Review of Beliani.nl
1 star because I can't give 0. shame of a company, spent THREE hours today trying to get in touch with your service because you sent a faulty bed. Was supposed to be called back at 3, they called back at 3.40, as soon as I answered the line dropped. Ever since then have been on the phone in position 1 of the queue for 30 minutes and then the line dropped again. And now there are no "medewerkers" available. Shame on you! This company is a joke, I'll make sure to inform as many people as possible to refrain from doing business with you.
Reply from Beliani.nl
Dear Francesco, our company is not a joke, but a very serious company. And like in other serious companies, our people go on vacation, but also get ill unexpectedly. Because of this, we are suffering from a lack of staff in our customer service department. We hope to be at full strength again next week and to be at your disposal again.
Review of AirHelp.com
My experience with AirHelp was great, the app was incredibly easy to use and filing a claim took just a few seconds. From there on I've been contacted a few times to scan and sign some documents, but overall my involvement in the process was minimal. With very low effort and a constant, kind support from the AirHelp team, I was able to receive my reimbursement after 2 months. I have now become a big advocate of the app and am spreading the word with all my friends, family and colleagues!
Reply from AirHelp.com
We appreciate you taking the time to write us a review Francesco!
