Andrei

We are quite happy with the sofa, but we have been experiencing some issues.
First would be the delivery, in the SMS we were told the driver would contact us 15-30 minutes before delivery, what really happened is that they called 5 minutes before. Quite annoying, especially when working from home.
When they unloaded the sofa, they pushed one of the modules out of the truck instead of nicely lowering the ramp, by mistake, but it was not great seeing your new sofa falling from the truck, literally. They also parked in a way that made me have to carry the sofa longer than necessary.

In regard to the sofa itself, the shape is a bit off compared to the website pictures. I'm not sure why the foam is sitting a bit differently compared to the website, but it's not terrible, it might be due to the transport and being a bit pressed in the box.

One of the issues that I find annoying actually is that the black mesh cover under the sofa was stapled with too much pressure, and it ripped off in multiple points. When we contacted customer support about it, we were told the following: "The black fabric you see here underneath is called transport fabric. It is used to protect the sofa from dirt and grime during transport. If holes have appeared during transport and this is a problem, it can simply be removed. It has no effect on the use of the sofa 😊"
While doing some research, this doesn't seem to be the case, as in "transport fabric" but it seems to have other purposes as well, such as keeping the dust off. Not to mention, the sofa was covered in plastic foil, and each module was sitting in its own box, so not sure about their reasoning with the "transport fabric".
Again, not a big issue in itself, but having ordered sofas before and always receiving them in perfect condition, this was disappointing. :/

Some things can be done better.

Usually, GLS doesn't disappoint, but for this one, they only get 1 star. Had a very small package (letter size) with home delivery, and it was instead left at a package shop 15 minutes away.
Ended up spending 30 minutes picking up something that would have fit in my mailbox.

Quality service most of the time, with good support, but there are occasional areas for improvement. Overall, the service is worth it :)

Paid for address delivery, at the office, where I was the whole day, only to get my package delivered to a package shop 1.2 KM away from the delivery address. Please stay out of business, it's a shame Canyon does their deliveries with this service.

Good service as usual, nothing that can be done better.

Quick delivery and overall great service.

Great experience shopping with Saxo. All the relevant information was displayed, expected delivery time was on point, no complaint. :)

Great variety of designer furniture, rapid delivery, and good prices as well. Thank you!

Good prices, quick pick-up in the store, and friendly staff. Thank you!

Great selection of toys, and excellent deals during the Black Friday period. Delivery was pretty fast, a few days earlier than expected.

Quick delivery, product as expected, good prices as well. Top service from the team!

Overall happy with the order. It took quite a while to get it DK, 8 days more exactly since I placed it, but overall ok. Decent shipping price as well.

Great experience overall with Bolignet Aarhus, quick customer support, reliable connection and most importantly, very good prices!

Good price on the item I wanted, I picked it up from Salling Aarhus, it was a quick delivery and a good experience overall.

I'm satisfied with the product itself, but I had a slow delivery experience and encountered issues with the packaging.

I ordered a light bulb with the expectation of day-to-day delivery, but it took two days for the product to leave the warehouse. Fortunately, PostNord delivers to pakkeboks on Saturdays as well. The problem arose when the light bulb was shipped in a box twenty times larger than the bulb itself. As a result, the box couldn't fit into the pakkeboks, so I had to pick it up from the posthus, which was much further from my location, so obviously I was pretty annoyed.
I placed the order on a Wednesday evening and received the product on Saturday.

Good variety of products and prices.
Have received my order very quickly, experience with ordering was very good as well. Nothing to complain about.

Not much to say, the package was delivered where it was expected, tracking was fairly clear, and received an SMS on arrival as well. Keep up the good work!

Good price on the product I wanted. Delivery was a bit slower than usual, the package not getting picked up the same day as it was prepared, but it got here and I'm happy with it.

Not much to say, overnight delivery, straight to the pakkeshop. Kudos!

Had a 22 kg package to be delivered, and the driver called the interphone, which many other delivery services don't do. Came downstairs and got my package, nicely done.