Patrick

Their prices are the best I can find on the pencils I buy but the dispatch and delivery times tend to be slow. I usually recieve my pencils about two weeks after placing the order. Having an express delivery option would be an improvement.

This my second review of this company after they responded to my first review on 07/01/26 advising me to contact their customer service again.

I contacted them and sent photos of the damage (for the second time) on 08/01/26. It is now 15/01/26 and I have recieved nothing after their automated response on 08/01/26.

The cost of these of these two frames was €570.51 and I dont think I will ever see the replacements. I want my money back.

Order number 5970692 for the frames ordered on 25/11/25 that both arrived damaged.

Edit: on Jan 27th a replacement A0 frame was dispatched and a refund was issued on the other frame that they said was out of stock. It took too long, and too much hassle to get this matter resolved. I'm not changing my one star rating.

Their largest size frames are not packed and protected well enough to prevent the glass from breaking somewhere along the way, and their customer service people are very slow to respond to reports of damage.

In two seperate deliveries I recieved two 70x100cm frames with the anti-refective glass shattered (a third one arrived intact) and the glossy black paint had been scrached by all the broken glass rattiling around inside the bubble wrapping. One of the deliveries also included an A0 size frame with real glass (84.1x118.9cm) that was a total loss. At some point the box that was in had (apparently) been dropped on its corner and that impact caused deformation of the frame. A chunk had been knocked out of one corner of the back panel in the frame and the huge pane of glass was in a million pieces.

I initially contacted customer service to report broken glass on Dec 4th and at the time of writing this review it is Jan 7th and I have recieved no replacments for the approximatetly 800 euroes worth of damaged glass and frames.

I appreciate the normal delays at this time of year but I have heard nothing from customer service since Dec 23rd and to my knowledge one pane of 70x100cm glass is all that has been dispatched.

My order was dispached quickly and in plain packaging.

Item as described and well packaged.

The product was delivered quickly and in good condition.

I received an email saying that my parcel had been delivered and it was not. I was at home and no one arrived at my house.

It was easy to locate the type of artwork I am interested in, and to communicate with the artists.

My order arrived quickly and in plain packaging.

Checked out quickly and easily with PayPal, and my product was dispatched the next day.

One star off because delivery was after the window they gave me, but everything else was fine.

Package arrived at my door this time but on several occasions a courier has delivered my goods to another house.

The fiio lc-rd I purchased was brand new and is working well but €20 for shipping is quite expensive so one star off for that.

Product dispatched and delivered on time.

I used the free post option to sell and got my money about a week later via paypal and there was no seller fee.

Fast shipping and great customer service.