Kate

Maria helped us with preparing our daughter for the 4+ assessment at SHHS. She is a summer baby and not in a nursery that formally prepares kids for the 4+. She comes to every lesson prepared but also flexible with content to suit the mood of our 3 year old. She is very patient and encouraging. The exercises she shares after the lessons are also useful to continue progress. All in all we are very happy especially after we got the offer from the school.

I had to exchange a bike (forme kinder 24 purple) because it was a bit too big for my daughter. The courier came and delivered the new bike but instead of collecting the the a purple forme kinder 24 bike, he was given my younger daughter’s pink balance bike by mistake. I was not home for the delivery and unfortunately our neighbour who was looking after my kids made the mistake. However, the bike was clearly different to the one the courier was supposed to collect and he still took it. When we realised the mistake a few minutes later, I called the courier but he refused to return and asked me to contact the bike club. Unfortunately there is no number to contact and only an email address. I have sent the email and it had been over 48 hours and have not received a response. I have sent follow-ups since and still no resolution. I am now missing a bike for my daughter and with a big bike that I cannot use. Equally there are two direct debits now set up for the bikes and I will be charged for both. I don’t know how else to reach Bike club to resolve this issue asap.

Driver collected the wrong bike which is clearly different to the one he was supposed to collect. He was supposed to collect a purple mountain bike but instead picked up a pink balance bike. I think they should have the information about what they are supposed to collect and flag it they are handed the wrong item. When I called the driver her refused to go back to correct the mistake.

Do not use. They can just take your money. I booked for a one off cleaning service a week in advance to clean a property that we will be moving into. 1.5 hours before the service, Emop sends me a message that they have cancelled my booking as they could not get funds from my card. I gave them a call to resolve the issue and offered to provide another means of payment but I was told that I need to rebook with a same day service, the rate of which is £25 per hour vs my current rate of £19 per hour. I refused to do it and had to find another cleaner. 40 minutes later, they called me to say the booking was actually not cancelled in their system and the cleaner is on their way. At this point I have already secured another cleaner so I informed them that I don’t need their service anymore. They offered me a rate reduction but as I already paid another cleaner, I declined. They insisted that they did not cancel my booking in their system and hence I will be charged the cancellation penalty. I am so upset with this company and I am currently disputing the charge with my bank. I am also currently trying to cancel my account with them.