M.

Hello there! We regret the inconvenience caused, but we would like to clarify that this review is inaccurate and misleading. As per our records, your account was deleted due to an unpaid invoice from January 2023, despite multiple email reminders being sent to your registered email address.

Our records indicate that you have been opening our emails (as per the Mandrill Data); however, we didn't receive any response. As a result, your server was deleted.
It is worth noting that there was no option to restore the backups since 15 days had passed.

You replied to our automated email (sent on 2nd March 2023) on 28th March 2023 that your credit card had leaked, and you updated it. You also inquired about the possibility of retrieving data, but unfortunately, it was not possible due to the amount of time that had passed and the server's deletion.

We take data security and privacy very seriously and always strive to provide our customers the best possible service. However, it is essential to pay invoices on time to ensure uninterrupted service.

We hope this clarifies the situation. We remain committed to providing our customers with exceptional service.