New shoes for 3 year old.
We were getting new shoes for our 3 year old grand daughter, Clare. Jen@Middlebrook has a daughter the same age and was so helpful not only in advising us on the best fit, but in her manner towards Clare.
She also explained that the purchase made us eligible for 20% off on adult shoes
She also offered a 3 month post-purchase review to check ongoing fit of the shoes.