Baby Vead
Although I was very displeased with the likeness of my doll compared to the picture, Babeside was extremely prompt with each of their correspondences via the customer service email. They worked with me and the end result was that I received 25% off my order and don't have to go through the hassle of shipping it back. Still wished the baby looked more like the picture,but I am very impressed with their customers service. I am not sure I recommend the product though..unless you don't care if your doll doesn't look like the ad.
Reply from Babeside
Thank you for taking the time to share such thoughtful and balanced feedback with us. We genuinely appreciate your honest reflections, both regarding your experience with the doll’s likeness and your kind words about our customer service team’s responsiveness and efforts to assist you.
We sincerely regret that the doll did not fully match the image you were expecting, and we understand how important that is when choosing a special item. Please know that your experience matters to us, and we are continuously working to improve the accuracy and consistency of our product presentations.
That said, we are truly grateful for your recognition of our service team’s care and attention. It means a great deal to us that we were able to find a solution that worked for you without inconvenience.
Should you ever have any further questions or wish to share additional thoughts in the future, we remain here for you. Thank you again for giving us the opportunity to support you.
Warmly,
Babeside Support Team
