I paid 160 Euros for same-day shipment…
I paid 160 Euros for same-day shipment with the promise of delivery before 12 PM, but I have not received any response or update from the company. The shipment has shown no movement since April 14, and despite the urgency, there’s been no progress whatsoever.
I’ve contacted their customer support team multiple times a day—around 3 to 4 calls daily—but unfortunately, the agents haven’t been helpful. Each time, I was either redirected or given vague responses with no real solution or explanation.
This experience has been extremely frustrating, especially considering the premium price I paid for express service. Based on this, I would not recommend using DHL or any express option, as they fail to deliver on their promised timelines and charge significantly more without providing the corresponding level of service.
Use their service at your own risk.