Was great at first then extremely bad
Review for Sunfere:
I purchased from Sunfere for the first time, and it took 7 days for the order to arrive. The dress was beautiful, and I reached out to them on Instagram—they were responsive.
However, the second order I placed on 06-01-2025 has not been shipped yet until today 13/1/2026. I have repeatedly contacted them on Instagram—they see the messages but do not reply, and there is no response via email.
This experience has been frustrating, and I would like to cancel the order if possible, as I am tired of this poor communication.
Order Number: #SF20243125613
Reply from Sunfere
Dear Manar,
We are truly sorry to hear that you’ve had a frustrating experience with your order. We completely understand your concern and appreciate your patience. 💛
Regarding your second order placed on January 6, 2025, we would like to clarify that it was a pre-sale item, which does require additional processing time for shipment. As our customer support was not available over the past weekend, this unfortunately caused a delay in replying to your inquiry.
We also noticed your messages on Instagram. While we do check those, we prefer to respond to order-related inquiries via email, as it allows us to properly track the conversation and avoid losing any details. Email replies also ensure that we have a clear record of the exchange, which is essential for accuracy and transparency.
We’ve already sent you an email with the order status update, so please check your inbox (and spam/junk folder, just in case). If you wish to cancel the order, simply reply to the email with “Cancel”, and we will assist you with that promptly.
Again, we apologize for any inconvenience and hope we can resolve this for you as quickly as possible.
Warm regards,
Joe
Sunfere Support Team 💖