Be carful !!!!! The whole process was good.......but I…
The whole process was good.......but I asked for a repair, when the fitter arrived he was not made aware of what I had booked in..... the fitter then chucked on a new tyre....I then asked mentioned "was the tyre not repairable" as i wanted a repair, not a new tyre.....fitter replied.....I wasn't told that you wanted a repair .....so please be careful of the scam befor they start work ask what has been booked in ........£110 ended up costing £180.
Reply from Mobile Tyre Giant
Dear Kevin,
Thank you for sharing your experience and we’re sorry for the confusion surrounding what had been booked. Clear communication between booking teams, fitters and customers is essential, particularly when deciding between a tyre repair or replacement, and it’s disappointing to hear that this was not made clear at the outset.
We would welcome the opportunity to review the job details and pricing with you properly. Please contact us at [email protected] with your booking reference so we can investigate this further.
Your feedback is appreciated and will be shared with our operations team to prevent this happening again.
Kind regards,
James
Customer Experience Manager
Mobile Tyre Giant