Incorrect order - ignored
Received my order on 3rd Dec but more than half of the image was stuck on the packaging. New t-shirt dispatched & received but was not what I had ordered.
Offered a £5 refund against a £14 t- shirt, I declined & now they don’t respond.
Very disappointing customer service & un-excusable behaviour to take payment & not refund when incorrect goods are provided.
I would not recommend
Pleased to advise I have been contacted & offered a full refund. Will update, once refund is received.
Reply from printerval.com
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide.
To help us resolve this matter as quickly as possible, please provide us with your order number here or Call us: +1 339 666 1686 or +1 478 666 1686
We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team