Brandon Hire Station Avaliações 11.765

awful company. lazy and inept. missed an entire day when they didn't show up with the equipment. the excuse was that the van had been stuck in mud. i've been fighting to get the cost of the day back and have yet to be recompensed for the pads that i handed back. never again.

Attempted to order a solid tine lawn aerator 26/11/25. Ordered online, allocated to Canning Town Branch. The wrong aerator with hollow tines was delivered (which in addition was non-operational with a defective engine and overdue service check). Delivery of correct machine scheduled for following day, found out on chasing Canning Town branch delivery was cancelled due to a company meeting. Rescheduled delivery to following day (Friday); on chasing on the Friday was told by Canning Town branch they could not tell me when it would be delivered "because I was not a priority customer". Asked to speak to manager and was then told that they could not deliver correct machine until Monday: This was too late for me as back at work. Had refund progressed OK by Bristol call centre and have today receiver a request for overdue payment from their debts department! Words fail me. The delivery drivers were good and my interactions with Bristol help centre OK, otherwise completely shambolic experience which wasted a lot of time and energy, plus did not get my lawn aerated!

The staff at the Bath branch are very helpful.

Absolutely appalling experience with this 'company'. We are a business and on Nov 21st, we ordered and paid for a tower to be delivered to a customer site for our engineers on 1st December. Whilst our engineers were waiting on site for the tower to arrive, I had a voicemail from Brandon saying that our tower would not be delivered as they no longer dealt with cash customers. No prior warning or call to let us make another plan, just a call on the day. The customer had taken the day off for the job (log burner install) so was livid and our loss for a wasted day was over £520. No follow up apology, compensatory offer or anything. Disgusting and unprofessional at the least. Luckily we contacted SAB Hire and they were able to get a tower on site the next day for us. My advice is do not rely on Brandon if it's an important job.

Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with

Not delivered item, problem with refund. After 20th days finally getting refund from PayPal. No information, no emails just calling every day and apologies.

Easy to book and good quality machines for sanding booked over the weekend to give myself time - collected and dropped off and got help with carrying all really simple to sort , use and manage

Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good

Great service. Delivered and collected on time. Equipment worked well. Would recommend.

Guys at Glasgow Darnley friendly & helpful.Very reasonable rate for my 5 day cement mixer hire. No probs.

The scaffold came in full and on the day agreed.
The stairs scaffold did not provide a level platform for my set of semi-detached house stairs. Even using the 2 bar unit did not allow level working.

Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back covered in cement, but mud!

The equipment was perfect, at a great price, staff are knowledgeable, will hire again!

Had a great experience with Brandon Hire station in Canning town, super helpful staff - gave me very valuable DIY advice.

Fantastic service from start to finish. Brilliant customer service.

Friendly staff, useful tips on how to use the tool.
A massive shame you are no longer renting to the public!

Ordered an paid for tile bumpa. Tile bumpa was unavailable and order cancelled with notice of this sent to wrong email. Was then told by customer service that the nearest one available was near Manchester. I live and work in Bournemouth. Brandon hire should not take payment for hire equipment they cannot provide.

Great service, great equipment!