Glokore Avaliações 88

Resposta de Glokore

Há 14 horas

Thank you for sharing your feedback, Bob.

We understand how seeing an unexpected item on an invoice can be concerning, and we truly appreciate you bringing it to our attention. Transparency is extremely important to us, and we never want any customer to feel confused about what they’re being charged for.

Our team’s goal is always to clearly explain any promotional offers, optional add-ons, or bundled items before an order is finalized. We’re glad our customer service representative was able to clarify what the $19.95 Mystery Box included and how it works, so you could make an informed decision with confidence.

Please know that we are always happy to review any order, remove optional items upon request, or provide further clarification at any time. If you ever have questions about your invoice or order details, our support team is here to ensure everything is clear, accurate, and aligned with your expectations.

We truly appreciate your business and the opportunity to assist you.

Resposta de Glokore

Há 15 horas

Thank you so much for taking the time to share your experience.

We’re sorry to hear that your first mask had an issue, but we truly appreciate you giving us the opportunity to make it right. If any product doesn’t perform exactly as it should, our priority is to respond quickly, understand the problem, and resolve it without hassle — whether that means troubleshooting, replacing the item, or providing any additional support needed.

We’re glad our team was able to review your video promptly and send a replacement right away. We know how frustrating it can be to deal with back-and-forth or unnecessary delays, and we’re committed to making the process simple, fair, and stress-free for every customer.

If you ever have any additional questions or need further assistance, please don’t hesitate to reach out by calling (888) 899-8534. We’re always here to help and to ensure you’re fully satisfied with your Glokore experience.

Resposta de Glokore

Há 2 dias

Thank you so much for your thoughtful review, Tammy! We’re truly grateful for your kind words about Maricar and our customer service team. Providing clear, timely, and caring communication is extremely important to us, especially while customers are waiting for their orders to arrive.

Although your product is still in transit, please know that we’re actively monitoring shipments to ensure everything moves smoothly. If there are ever any delays or concerns, we’re committed to addressing them promptly and making sure you’re fully taken care of.

Your experience matters to us from start to finish — and beyond. If you need anything at all while your order is on its way, we’re always here to help.

We appreciate your trust and support!

Resposta de Glokore

Há 3 dias

We truly appreciate you taking the time to share your experience. We’re happy to know our customer service team was able to support you promptly while remaining patient and attentive. Providing thorough, respectful assistance is a top priority for us, and we’re glad that came through. Please don’t hesitate to reach out if there’s ever anything more we can do to ensure your needs are fully addressed.

Resposta de Glokore

Há 4 dias

Hello Miriam, thank you for taking the time to share your feedback. We’re pleased to hear that Maricar was responsive and able to assist you promptly. We are closely monitoring your order and remain committed to ensuring that your product is delivered as expected and that you are fully satisfied. Should you have any additional questions or concerns, please don’t hesitate to reach out to our support team.

Resposta de Glokore

Atualizado em 5 de fev. de 2026

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment you went through—this is not the standard we aim to deliver.

We understand how upsetting it is when an order intended as a gift arrives late, especially after advertised delivery timelines. The shipping delay you experienced, along with the missing eye masks, is unacceptable, and we take full responsibility for investigating how this occurred. We also take your feedback about the fit and comfort of the mask very seriously; no customer should experience discomfort or injury from using our product.

Regarding the return and refund process, we recognize how frustrating it must have felt to incur return shipping costs and to feel that the inconvenience you experienced was not properly accounted for. That is not the experience we want any customer to walk away with.

Our team will be reaching out to you directly to review your case in full and work toward a fair resolution. We are committed to doing everything we can to ensure your concerns are addressed appropriately and that you feel this matter is handled with the care and attention it deserves.

We appreciate you bringing this to our attention—it helps us improve our processes and better serve our customers moving forward.

Resposta de Glokore

5 de fev. de 2026

We’re really sorry to hear about your experience — that’s definitely not what we want for any customer.

We do not add charges without customer authorization, and we’d like the opportunity to look into this for you. In some cases, an optional membership or add-on may be selected during checkout, but if this was added in error or misunderstood, we’re absolutely open to reviewing it and issuing a refund where appropriate.

We’ve already reached out by email requesting a bit of additional information (such as your order number or the email used at checkout) so we can locate your order and resolve this as quickly as possible. Unfortunately, without that information, we’re unable to access your account or process a refund.

Please reply to our email or contact us directly by calling (888) 899-8534 with your order details, and we’ll take care of this promptly. Our goal is always to make sure every customer is treated fairly and leaves satisfied.

Resposta de Glokore

30 de jan. de 2026

Thank you for taking the time to share your experience, Beverly. We’re genuinely sorry to hear that your device stopped working and that you feel disappointed with how the situation was handled — that’s certainly not the experience we want any customer to have.

We want to clarify that while our refund policy is 90 days, we do take product concerns seriously beyond that window and always aim to explore any available solutions. We have requested your order information so we can properly locate your purchase and review the details, but we have not yet been able to identify your order in our system.

We would very much like the opportunity to look into this further and see how we can help. Please reply to our request for your order details, or feel free to contact our support team directly at (888) 899-8534, where a representative will be happy to assist you.

Customer satisfaction is important to us, and we’re committed to doing everything we reasonably can to address and resolve concerns. We hope you’ll reach out so we can continue the conversation and work toward a resolution.

Resposta de Glokore

Atualizado em 5 de fev. de 2026

Thank you for sharing your experience. We appreciate you acknowledging the final resolution, and we sincerely apologize that our initial response was not as fast or seamless as it should have been.

We take feedback like this seriously and are continually improving our support processes to ensure issues are addressed promptly on first contact whenever possible. Our goal is always to resolve concerns quickly and fairly, and we’re glad we were ultimately able to provide a replacement at no cost.

Thank you again for your patience and for giving us the opportunity to make things right.

Resposta de Glokore

29 de jan. de 2026

We appreciate your feedback, Julie. While the Glokore mask wasn’t the right fit for you, we’re glad our customer service team was able to assist quickly and process your refund. We’re committed to responding promptly and ensuring every customer’s concerns are handled with care. Thank you for giving us the opportunity to help.

Resposta de Glokore

29 de jan. de 2026

Thank you so much for sharing your experience, Tina. While we’re sorry the product didn’t meet your expectations, we truly appreciate your kind words about our customer service team. Taking care of our customers is very important to us, and we’re always committed to doing everything we can to make things right or ensure any concerns are fully resolved. If you have any additional questions or would like further assistance, please don’t hesitate to reach out to us directly at (888) 899-8534. We’re always here to help.

Resposta de Glokore

Atualizado em 26 de jan. de 2026

Thank you for taking the time to update your review and share your experience in detail. We sincerely apologize for the frustration you encountered when your mask stopped charging and for the initial response you received from our customer service team. That experience did not meet the standard we strive for, and we understand why it was disappointing.

We’re glad we were able to ultimately issue a full refund, though we agree it should not have required additional steps on your part to reach a fair resolution. Your feedback has been shared internally, and we are actively reviewing our support processes to ensure clearer troubleshooting guidance and more responsive service moving forward.

We appreciate you bringing this to our attention and giving us the opportunity to make it right. If you have any further questions or concerns, we’re always open to continuing the conversation.

Resposta de Glokore

23 de jan. de 2026

We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the experience we want any customer to have, and we take issues like this very seriously.

We have already sent you an email to assist with troubleshooting and proper use of the device, as many issues related to charging, LED behavior, or noise can often be resolved quickly once settings and usage are reviewed. That said, if the device is malfunctioning, we absolutely want to address that and ensure you are taken care of under our guarantee.

Regarding communication, we apologize for the difficulty you experienced with live chat and email—that is not acceptable, and we are actively reviewing this to prevent it from happening again. Please know that we are reachable and committed to resolving your concerns.

We kindly ask that you reply to our email or contact us directly so we can continue assisting you and determine the best resolution. You may also call us at (888) 899-8534, where a team member will be happy to help.

We stand behind our products and our guarantee, and we would appreciate the opportunity to make this right rather than leaving this unresolved. Your satisfaction and safety are important to us, and we are here to help.

Resposta de Glokore

23 de jan. de 2026

We’re truly sorry to hear about this experience and appreciate you taking the time to share such detailed feedback. What you described is not the level of service or product quality we aim to provide, and we understand how frustrating this must have been—especially since the items were intended as Christmas gifts.
Delays caused by inventory availability should have been communicated more clearly, and your request to ship without the promotional item should have been handled more promptly. We’re also very concerned to hear about the condition of the package and the mask you received, as all products are meant to arrive new, sealed, and unused.
We absolutely want the opportunity to make this right. We have requested additional information regarding your order but have not yet been able to fully resolve the issue without it. Please reach out to us directly with your order number so we can review this thoroughly and work toward a fair resolution. You may contact us by phone at (888) 899-8534, or respond to our email with the order details.
We take customer feedback seriously and are actively working to improve our communication, fulfillment processes, and response times. Your experience is not being ignored, and we genuinely want to resolve this for you.
Thank you again for bringing this to our attention.

Resposta de Glokore

15 de jan. de 2026

Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience, as this is not the level of service or product performance we aim to provide.

We take all product concerns seriously and make every effort to respond to customer inquiries and resolve issues as quickly as possible, whether through troubleshooting, replacement, or refund when appropriate. If a message was missed or not received, we sincerely apologize — that is never our intention.

We understand that you’ve since contacted your bank and the transaction has been resolved. While we respect that process, we would still welcome the opportunity to assist directly and ensure all concerns are fully addressed.

Customer satisfaction and transparency are extremely important to us, and feedback like this is reviewed carefully to help us improve both our product support and communication.

Thank you for sharing your experience.

Resposta de Glokore

14 de jan. de 2026

Hi Olive, we’re very sorry to hear about this experience and understand how frustrating this situation must have been. Our intention is never to leave a customer without their product or a clear resolution.

To clarify, refunds can only be issued back to the original form of payment per Visa and payment-processor regulations. When a Visa gift card is used, any refund—full or partial—is automatically returned to that same card, even if the card has been discarded. Unfortunately, merchants do not have the ability to redirect funds to a different card or payment method once a transaction has been processed.

That said, we absolutely want to review this matter thoroughly to ensure everything was handled correctly on our end, including the mystery box charge and the shipment status. We take accusations of scams very seriously and are committed to transparency and fair resolution.

We strongly encourage you to contact our support team directly so we can escalate this and explore all possible options to assist you further. You can reach us at Phone: (888) 899-8534, and our team will be happy to help.

Your satisfaction matters to us, and we are committed to doing everything within our power to resolve this appropriately.

Resposta de Glokore

12 de jan. de 2026

Thank you for taking the time to share your experience. We’re very glad to hear that our support team was able to respond promptly and resolve the issue with your Glokore at no cost to you.

We take product performance and customer satisfaction seriously, and when something doesn’t work as it should, our priority is to make it right as quickly and fairly as possible. Your feedback reflects our commitment to responsive service, transparent resolution, and standing behind what we offer.
We truly appreciate your trust and kind words, and we’re always here if you need further assistance.

Resposta de Glokore

12 de jan. de 2026

Thank you for bringing this to our attention, Lilian. We take concerns like this very seriously, and we’re sorry for the frustration this situation has caused.

Our intention is always to resolve refund requests promptly once returned items are received and verified. If your return was delivered and you have not yet received your refund, that is not the experience we aim to provide, and we want to correct it as quickly as possible.

To ensure this is resolved without further delay, we ask that you contact us directly by phone at (888) 899-8534. Speaking with our support team will allow us to immediately locate your RMA, confirm the return details, and complete the refund process if it has not already been finalized.

We stand behind our products and our policies, and we are committed to making sure every customer is either satisfied or fully resolved in accordance with our refund terms. We appreciate the opportunity to address this directly and make it right.