Estou há espera do meu pedido há 6…
Estou há espera do meu pedido há 6 semanas, mas paguei um extra para ser feito em 3 semanas. Começo a ganhar medo que seja spam! Por favor entrem em contacto comigo! Só quero as minhas questões esclarecidas.
Resposta de Neon Beach
Hi Bruno,
On 15th March 2021, the Neon Beach brand was bought out of administration and is now under new ownership. We are aware that you and many other customers did not have orders fulfilled prior to our involvement in Neon Beach. We are committed to helping you achieve a refund or processing your original order as soon as possible. We will now walk through the different remedies if you haven’t already come to a resolution.
1. Obtaining a refund from a Debit Card
If payment was made with a debit card within the last 180 days, customers can contact their bank directly to make a ‘chargeback’ claim, which will be processed very quickly.
If you placed the order over 180 days ago or if you would like us to help you with this chargeback process, please let us know through help@neonbeach.com.
2. Obtaining a refund from a Credit Card
If payment was made by credit card, customers should contact their card company and make a claim under Section 75 of the Consumer Credit Act 1974. Customers have a statutory right to claim this money in this way for up to 6 years.
Again, if you encounter any difficulty and you would like us to help you with this process, please let us know through help@neonbeach.com.
3. Processing your original order.
If you would like us to process your original order, please contact us through help@neonbeach.com, quoting your order number in the subject line.
We are very aware of the major difficulties you’ve had dealing with Neon Beach in the past.
We’re committed to getting you a swift and satisfactory resolution - so please don’t hesitate to get in touch.
Thanks,
Neon Beach