We worked with Dean for the technical support needed and he was beyond helpful and professional, going above and beyond to get us the answers we needed to resolve our issues. We can’t say enough about... Ver mais
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Veja o que dizem as avaliações
They are great, I had questions about shipping and when I called I spoke with Tatiana, she was GREAT, she went out of her way to call the people that handle the shipping to get delivery information an... Ver mais
A empresa respondeu
The best customer service!!! Technical support - thank you, Dean! - was essential in clarifying the installation issues. I once had an expert come to my house from a different company who didn’t cat... Ver mais
A empresa respondeu
I called in to get info on what the manufacture specs says about using larger existing b vent from old firebox set up. Local companies had told me that it would be special order and im in the midlle o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
North Country Fire is an authorized online retailer focusing on providing the best selection in Electric Fireplaces, Gas Fireplaces, Direct Vent Stoves and Gas Inserts. Specializing in contemporary and modern wall fireplaces from Napoleon, Majestic, Empire, Dimplex, Monessen and more. We pride ourselves on providing the best customer service in the industry, take a look at what our customer's have to say and get in touch for great pricing and the ultimate customer service experience.
Informações de contato
2760 White Mtn Highway, 03860, North Conway, Estados Unidos
- 844-956-4755
- northcountryfire.com
4,9
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company, tech support and customer service!
We worked with Dean for the technical support needed and he was beyond helpful and professional, going above and beyond to get us the answers we needed to resolve our issues. We can’t say enough about Dean and North Country Fire! We will refer friends and family to your high quality fireplace products and great customer service!
12 de fevereiro de 2026
Avaliação não solicitada
They are great
They are great, I had questions about shipping and when I called I spoke with Tatiana, she was GREAT, she went out of her way to call the people that handle the shipping to get delivery information and not only text me the details, she called me direct to explain. Once I get the fireplace installed I will be able to comment on the quality. But as for the customer service (Tatiana) you can't do any better. Thanks!
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
James,
Thank you for sharing your experience. We know how important it is to have clear delivery details when you’re planning around an installation, and we’re glad you were able to get the answers you needed quickly. Being kept informed and having things explained directly can make the whole process feel much less stressful.
We hope the installation goes smoothly, and we appreciate you taking the time to let us know how things have gone so far. We will pass the kind words along to Tatiana. :)
Warm Regards,
The Team at North Country Fire
James an Excellent professional…
James an Excellent professional providing top quality customer service.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Mirzett,
We’re proud to hear that James delivered the level of professionalism and customer service you deserved. Providing knowledgeable, attentive support is something we take seriously, and it means a great deal to know that your experience reflected that.
We truly appreciate your business and your feedback.
Warm Regards,
The Team at North Country Fire
Ryan Svrdlin was great to work it and…
Ryan Svrdlin was great to work it and made selection, order, and any other questions I had so seamless. I very grateful for his and his team's assistance.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Raul,
Thank you for taking the time to share this. We’re glad the entire process felt smooth from selection through ordering, and that your questions were handled along the way without added friction. Feeling supported and confident at each step makes a big difference, and we truly appreciate you letting us know that was your experience.
Warm Regards,
The Team at North Country Fire
The best customer service!!
The best customer service!!! Technical support - thank you, Dean! - was essential in clarifying the installation issues.
I once had an expert come to my house from a different company who didn’t catch what Dean could from looking at the photos!!! The best company to buy from! Highly recommend.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Miriam,
Thank you for sharing this experience. Installation questions can be stressful, especially after getting conflicting guidance, so we’re glad the clarification you received helped everything finally make sense. Being able to spot issues from photos and explain them clearly can save a lot of time and frustration, and it’s great to hear that made a real difference for you.
We truly appreciate the recommendation and your trust in us!
Warm Regards,
The Team at North Country Fire
Verificada
Resposta de North Country Fire
Mark,
Thank you for sharing this! We’re glad to hear everything you ordered arrived as expected. We appreciate you taking a moment to leave your feedback.
Warm Regards,
The Team at North Country Fire
Verificada
The customer service is good
The customer service is good, but they need to coordinate their website with what products are actually available.
21 de janeiro de 2026
Resposta de North Country Fire
John,
Thank you for your honest feedback. We’re glad to hear you found our customer service helpful, and we appreciate you calling out the disconnect you experienced between website availability and actual stock. That coordination is something we continue to work on, and feedback like yours helps us identify where improvements are needed. We truly value you taking the time to share your experience.
Warm Regards,
The Team at North Country Fire
Absolutely stunning!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Faye,
Thank you for sharing this. We’re so glad to hear you’re happy with how everything turned out and that it made such a great impression. We truly appreciate your business.
Warm Regards,
The Team at North Country Fire
Ryan was extremely helpful in guiding…
Ryan was extremely helpful in guiding me through my remote control issue encountered after installing new fireplace burner assembly. His professionalism and expertise skills were outstanding and is something rarely seen anymore.
Great Job Ryan!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Joeseph,
Thank you for taking the time to share this. We’re glad you were able to get clear guidance on your remote issue after the new burner assembly was installed. Taking the time to walk through details and troubleshoot properly makes a big difference, and we appreciate you recognizing that experience. Thanks for choosing North Country Fire.
Warm Regards,
The Team at North Country Fire
I needed advice about mortar for a…
I needed advice about mortar for a fireplace repair and Ryan was very helpful. Much appreciated!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Anne,
Thank you for sharing this. We’re glad you were able to get the guidance you needed for your repair and that the information was helpful. We appreciate you choosing North Country Fire and taking the time to leave a review.
Warm Regards,
The Team at North Country Fire
We've had a wonderful experience with…
We've had a wonderful experience with Dean, who has responded promptly, and with the utmost professionalism to all of our inquiries over the last year regarding our fireplace. His technical expertise and detailed feedback have been extremely helpful in navigating the installation process. We would not hesitate to recommend Dean and North Country Fire.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Tiffany,
Thank you for taking the time to share this. We’re really glad to hear you felt supported throughout your installation process and that your questions were handled clearly and professionally along the way. Taking the time to provide thoughtful guidance is important to us, and we truly appreciate your business. Here to help if you need anything else! :)
Warm Regards,
The Team at North Country Fire
Great interaction with Ryan today
Great interaction with Ryan today! Made it super smooth and easy.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Maddy,
Thank you for sharing this. We’re glad to hear the process felt smooth and easy for you. We appreciate you choosing us and taking the time to leave a review. We will be sure to pass your kind words along to Ryan.
Warm Regards,
The Team at North Country Fire
Verificada
Wow, best customer experience!
Wow, best customer service I’ve experienced. When I wasn’t sure what to purchase and left items in the cart I received an email asking if I needed help. And yes, I did need help! The gentleman helped me with the items I needed for our contractor and boom, done. I’m so thankful for this kind of service, excellent experience!
1 de fevereiro de 2026
Resposta de North Country Fire
Jocelyn,
Thank you so much for sharing this. We’re really glad we were able to step in at the right time and help you get everything sorted for your contractor. Making the process easier and taking the guesswork out is exactly what we aim for, so it’s great to hear that was your experience. We truly appreciate you choosing North Country Fire.
Warm Regards,
The Team at North Country Fire
James now what his doing I appreciate…
James now what his doing I appreciate what he’s doing for me
30 de janeiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Luis,
Thank you for sharing this! We’re glad to hear you felt confident in the guidance you received and that the support has been helpful. We appreciate you taking the time to let us know how the experience has been for you.
Warm Regards,
The Team at North Country Fire
Had a return and everything was taking…
Had a return and everything was taking care of by customer service in a prompt and courteous manner.
Kudos to Tatiana and her team for her help and all the things mentioned above
30 de janeiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Jorge,
Thank you for taking the time to share this. We’re glad to hear the return process was handled smoothly and that the communication felt prompt and courteous throughout. Situations like returns can be stressful, and it’s great to know everything was taken care of in a way that worked well for you. We truly appreciate your feedback.
Warm Regards,
The Team at North Country Fire
Verificada
I placed an order on Tuesday and…
I placed an order on Tuesday and received the order on Wednesday. Great quality and they work so well.
21 de janeiro de 2026
Resposta de North Country Fire
Jennifer,
Thank you for sharing your experience! Getting an order that quickly is always a great feeling, and we’re glad to hear the quality lived up to expectations and everything is working well for you. We truly appreciate you taking the time to leave this feedback.
Warm Regards,
The Team at North Country Fire
So helpful—Ryan was friendly
So helpful—Ryan was friendly, patient, and walked me through fixing my remote after I’d flipped the toggle the wrong way. I’m really pleased I reached out to North Country Fireplace first. It’s great that they offer technical troubleshooting assistance.
23 de dezembro de 2025
Avaliação não solicitada
Resposta de North Country Fire
Alejandra,
Thank you for sharing this! We’re glad you reached out and were able to get things sorted quickly. Small details like a toggle position can be easy to miss, and it’s great to hear that clear, patient guidance helped get everything working again. Knowing you felt supported and confident reaching out means a lot to us.
Warm Regards,
The Team at North Country Fire
From the beginning of choosing this…outstanding customer service
From the beginning of choosing this company Dean has been extremely knowledgeable and helpful with all of my questions and concerns. Even after more than a year he has responded to my inquiries with a sincere desire to help and resolve any concerns. Dean is indeed an asset to this company and should be commended for his high standard of customer care.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Jackie,
Thank you for taking the time to share such thoughtful feedback. It means a lot to hear that the support you received didn’t stop after the sale and that your questions were met with the same care even more than a year later. Having that kind of continuity and follow-through is important, and we’re glad it gave you confidence throughout your experience.
We truly appreciate you recognizing the level of care involved and thank you for choosing North Country Fire.
Warm Regards,
The Team at North Country Fire
Verificada
Best price and had my item in 5 days
Best price and had my item in 5 days. James was great and I was kept informed of shipping progress. I will definitely buy from North Country Fire again!
21 de janeiro de 2026
Resposta de North Country Fire
Jeff,
Thank you for sharing this! We’re glad everything came together so quickly and that you felt informed throughout the shipping process. Getting the right item at the right price and without long wait times makes a big difference. We truly appreciate your trust and look forward to helping you again in the future.
Warm Regards,
The Team at North Country Fire
Ryan has been great
Ryan has been great, very quick and knowledgeable. Made process easy.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de North Country Fire
Thank you for sharing this! We’re glad the process felt easy and that you were able to get quick, knowledgeable help when you needed it. Having things move smoothly makes a big difference, and we appreciate you taking the time to let us know how it went.
Warm Regards,
The Team at North Country Fire
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