Perfect experience from start to finish!
We were seven people traveling from Calgary Downtown to Banff and back on the same day, and everything was absolutely perfect. The driver was extremely friendly, polite and super punctual. The car was spotless, very comfortable and had bottled water for us. Communication was great, he replied to every message quickly and was always very helpful. We couldn’t have asked for a better experience. Highly recommend this service, professional, reliable and excellent value for money

NORDIC BUS AND MAPLE BUS SCAM!!
I was at the designated stop 35 minutes early, the bus was late. I called to confirm I was in the right spot and the customer service attendant said yes and to wait in the right spot. I received a text with pictures of where to stand and that the bus was running 4-5 minutes late. 10 minutes later I called back and the customer service representative told me I was not there and left without me. I asked for any form of assistance and then was hung up on. I then called back and left with a voicemail. I also called with a Pearson airport representative and they were also hung up on. The entire thing was such a scam and was extremely frustrating.

A cancellation within four days of a wedding when booked over eight months in advance is honestly quite ridiculous, which no amount of poor attempts to save face will really cover for.

5 stars for service, 5 for booking, 5 for friendliness - everything is as convenient as possible!

Absolutely disgusting behaviour, leaving Liverpool and trying to switch lanes and the bus driver sped up nearly crushed my fiat 500 and killed us. Appalling he then beeped at us and started yelling and making inappropriate hand gestures at my 8 year old child, who was very upset after the events of today. 

The Golden bus was such a fun experience !! If you want to have a blast book right now! 

On December 12 at 9 PM, my friend Isabelle Van Malder ‘s daughter traveled from NYC to Toronto via FlixBus, bringing four pieces of luggage stored in the bus’s cargo bin. Upon arrival, one of their suitcases was missing. The suitcase, along with its contents—including all new clothing purchased before the trip—was valued at approximately $1,500. More importantly, it contained school books and handwritten class notes, which are irreplaceable and vital.

Despite multiple attempts to contact FlixBus customer service, which appears to be based in India, no resolution has been reached. Upon arriving in Toronto, they reported the incident to the local police, who unfortunately stated they had other priorities. They also approached the bus terminal staff to review video footage, but the suitcase was not visible in the recordings. Strangely, the bus stops where the driver made brief stops had no cameras. During one of these stops, two individuals—seemingly friends or colleagues of the driver—boarded the bus, though no passengers disembarked. (At least according to what the driver said, was that true? It's hard to recall when those stops were both happening between 5 and 6 AM ).

At this point, they are unsure how to proceed, and neither am I. If you have any advice on resolving this matter or know of a lawyer who could assist, please let us know. Thank you!

Seemed like a reliable company.  We paid in full upfront for journey to and from Southampton.  The coach was at the meeting place at the right time on the right day to take 20 of us to Southampton for our cruise.  Not so on the return.  No sign of the coach and no contact.  When finally we did make contact, Elite had subcontracted to a third party for our return journey but they said they did not have a coach / driver available and to take it up with Elite.  They just left us hanging, no offer of a replacement hire from a company in Southampton. Nothing. In the party there were three over-80's and two under-10s.  After a couple of hours we managed to hire three vehicles to bring us all back.  Eventually we got a refund for the return journey.  Appalling service from a company that has "elite" in it's name and has a strap line - "The UK's Leading Private Coach And Minibus Hire Group".

**Title: Extremely Disappointing Service from Coachspotter**

We were searching for two coaches for three days and found Coachspotter on the internet. Their website looked great, and very professional, and we quickly received a proposal that seemed perfect! We added water on the bus (charged 500 bottles for 750 GBP, which we approved and prepaid) and requested two guides for the last day for four hours (charged 700 GBP, which we also approved and prepaid). The agenda was agreed upon and approved.

Day 1 started with a NO SHOW of the buses at the hotel! Despite the claim of 24/7 support on their site, nobody responded to our calls. When they finally answered my email about the 'no show,' they blamed horrible traffic and claimed they couldn’t control it. We asked why they didn’t at least call to inform us, but received no response. As a result, 112 people had to walk from the hotel to the office, causing us immense embarrassment as event planners.

When the buses finally arrived at the office to pick up guests for the next location, one bus was broken, dirty, had no A/C, and no space for luggage as the storage was full of garbage! The guests were understandably furious. Additionally, there was no water on the buses despite it being ordered and prepaid.

Day 2: The buses showed up, relatively clean, but still no water, despite it being prepaid.
Day 3: The buses showed up, relatively clean, but again, no water and no guides, both of which were prepaid.

Since the last day of their 'service,' we have been trying to claim back the money for the services we never received (transfer from hotel to office, water, guides). We are not even trying to claim compensation for the damage, stress, and very low-quality buses we received.

Our last attempt to contact them in good faith to close this horrible procedure was a couple of days ago when we informed them that if this issue is not resolved within 7 days, we will have no choice but to pursue official legal procedures and involve public media in England to reclaim the funds and seek any additional damages as permitted by law. Of course, we never received any response.

Stay away and do not get into a business relationship with this 'company'—it's a scam! We are submitting a complaint to Action Fraud Police UK. These people must be stopped ASAP!
If anyone in this group has experienced a similar situation or scam and managed to successfully claim back their money, we would greatly appreciate your advice. 

So disappointing, so frustrating, so upsetting.

Absolutely appalling, rude and unhelpful.  They said they had a coach available but in reality they didn't as they went asking our current providers if they had availability.
Cancelled and was fortunate enough to find a cancellation with a reputable company.

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Best in Bus Charter

Companies(19)

Recently reviewed companies

View Rockies Charters

Nordicbus

Star Coaches

Connect Airport Transfers

Atlanticcoaches

The golden bus

Skywaycoach

Elitecoachhire

Coachspotter

Targetcoaches

Newest companies

Coachspotter

Elitecoachhire

Rapidcoaches

Nordicbus

Targetcoaches

View Rockies Charters

Connect Airport Transfers

Atlanticcoaches

Skywaycoach

The golden bus

Related categories

Bus and Coach Company

Bus Company

Bus Ticket Agency

Handicapped Transportation Service

Limousine Service

Companies
(19)