

I am writing to formally express my disappointment with how our Cuba vacation package was handled following the recent cancellation. While we received an email informing us that a refund would be processed within 21 days, no one responded to our phone calls or emails. This lack of communication is unacceptable.

Other agencies promptly offered replacements, allowing their customers to choose alternative trips within a day or two. In contrast, you neither provided alternatives nor engaged with us to find a solution for February 10, 11, or 12. We should have been given the option to select from alternative travel dates or destinations. I will be following up on this matter, and if necessary, I may escalate my complaint to CBC.

I expect a response explaining why we were not offered any alternatives and how you plan to ensure this does not happen to other customers. We deserved better service and communication.


Gurmeet has been so helpful and understanding, it’s unreal! I really am thankful for all his help! Thank you!!! 

the agent made an error on my name (even if everything was written ), I spent .3:30 hours on the phone to get nothing. My option are to pay for the change or cancel and rebook with no price guarantee. I cancel and book by another company. It's the work customer service I never had.
I d rather pay more and don't waste my time. TO AVOID 

Agent Pankaj is great and very professional all the time. Keep it up buddy!!!!

First time booking a car through a third party, it caught my attention as the booking is cheaper than the other providers. I booked a SUV rental through their website prior my travel ,  I arrived to their car rental provider and saying  the SUV is not available and offered a smaller car. It doesn't meet the requirements for the luggage space so  they offered an upgrade to a mid-size SUV (Already a bait and switch), after a day of driving the car, we noticed there is something wrong and we returned the car.  The Car rental provider honored the return and was charged for a day, meanwhile the Expedia booking still charged us for the week of usage!!!!! I have talked to several of their representatives and most of them are like bots and doesn't understand the situation and doesn't want to return the booking fee of a week. These are thieves I'm telling you and no customer service.

If I can rate these as 0 stars I would!!!!

I used to really like Westjet. Their credit card was good with points and the companion ticket was worth while.  Now it had gone to crap. Our flight in August of last year didn't go and we had to stay in Calgary. No compensation except hotel and food. We lost money with hotel etc. On a flight right now to Liberia Costa Rica and it's horrible....6.5 hour flight and seats don't recline,  and it's an overnighter!!!! No sleep tonight. Also no food on a flight this long!!! I'll be switching to another credit card as westjet had lost its way!!! They are definitely using the swoop planes for these longer flights and charging premium process

Booking has never been easier. I will forever use gala and Fatmazehra Dhirani as my agent. Forget booking thru an app. Call her directly. 

Absolute garbage airline. I made a mistake on booking and they made me pay 4 seat selection as they said that does not carry over to the new reservation. Useless customer service and they give zero shits about customers while their terms of service are just a money grab. Karma will take down Flair soon.

SO GOOD A LOT OF LEG SPACE AND FOOD WAS GOOD


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Best in Flights Search Site

Companies(56)

Recently reviewed companies

Sunwing

flyopedia.ca

FlightHub

Tripbeam

Expedia

WestJet

Metairglobe

Gala Travels

Flair Airlines

Porter Airlines

Newest companies

Nextflight

MJ HOLIDAYS

Globeoo

Parcel Jetstarsexpress

Flightsimzone

Canadaindiatravel

Flightsnow

Flylili

World Travel Index

Metairglobe

Related categories

Airline

Airport

Airport Shuttle Service

International Airport

Companies
(56)