If I could give zero stars I would!! Transitioned from Bell security to API without being advised beforehand.  I have been trying since Dec 23 (it’s Feb 11) to cancel. I have spoken with agents, sent multiple emails (per their instructions), and as other clients have said, continue to receive bills. I am at a complete loss for how to effing cancel the whole thing. 
Do not sign up!!!! 

Tamim was a very courteous and informative installer. Very respectful of the house and left no mess. Katie was very helpful upfront and their onboarding process is smooth and straightforward. Highly recommend for your home security needs.

Franco Tang of iTalkBB has provided a courteous and professional service to me in selection of the plan I need. Good work. 

I requested a quote from Liberty, as I have been with Telsco security for 10+ years.
I ended my interest with Liberty, as a result of not only, no in home visit... but, they requested photos of all my present security equipment.
Just to see if it was compatible with their services.
As a customer, why would I do all the leg work??!!
I will pass... thanks!

Good morning,
I purchased an iRemoval registration few month ago, Unlocking was not complete I had contacts via Whatsapp. The communication has stopped.

Any refund was done whater promises were made with a lot of details.

Serious company? Easy money?

Expensive waste of time. Very upset that I'm not covered adequately I think this should be made more clear with an explanation at the point of sale rather than expecting people to understand small-print and how the exclusions work. I've spent days being given the runaround with numbers that don't work.

Safeside crew did a fabulous job of securing the windows and doors of my property in Guelph. I would like to thank Adrian, Jenny and the entire team for their diligence and guidance from the beginning to the end.

Was very impressed by the service from booking the call-out to the locksmith and advice he gave. It was all very efficient, helpful and smooth. 

I strongly regret ever choosing Grand Alarms. They sold me the alarm system, assuring me I would own the equipment, but when I decided to cancel service, they refused to provide the installer code. That means the system I paid for cannot be reused with another provider, leaving me with expensive but useless equipment.

Even worse, Grand Alarms failed to call me more than once when my alarm was triggered. When I raised this issue, they admitted fault but did not fix the underlying problem or take accountability. That is a serious breach of trust and customer safety.

Instead of offering a resolution, they tried to retain me with a slightly cheaper monthly fee. That doesn’t change the fact that their practices feel deceptive and their service unreliable.

Grand Alarms locks you in, fails on safety, and simply doesn’t care about the customer once you’re signed up. For your own peace of mind and security, stay far away.

Malcom Kung (Chi Kung) should be fired. He is in custom home security is awful. He is rude and is the reason I am taking my phone, internet, cable and home security somewhere else. I have tried for weeks to be able to speak with a supervisor or manager about the situation and no one has called me back. Everything I call their customer service I get transferred around and have been told 7 times that someone will call me back. This is probably the worst service I have ever experienced with a company. 

Best in Security System Installer

Companies
(38)

Recently reviewed companies

API Alarm

Canadian Security Professionals

iTalkBB Canada Inc.

Liberty Security

SYS PRO ERP

PROTECTION PLUS ®

Safeside Protection Inc.

Timpson Locksmith

Grand Alarms Ltd.

ADT

Newest companies

API Alarm

Safeside Protection Inc.

Fjsecurity

Secucan

Grand Alarms Ltd.

Azecam Security Systems

Keepsafesystems

Northernlightssecurity

SYS PRO ERP

Hikdistribution

Related categories

Fire Damage Restoration Service

Fire Protection Consultant

Fire Protection Service

Home Inspector

House Sitter Agency

Best in Security System Installer

Companies(38)

Recently reviewed companies

API Alarm

Canadian Security Professionals

iTalkBB Canada Inc.

Liberty Security

SYS PRO ERP

PROTECTION PLUS ®

Safeside Protection Inc.

Timpson Locksmith

Grand Alarms Ltd.

ADT

Newest companies

API Alarm

Safeside Protection Inc.

Fjsecurity

Secucan

Grand Alarms Ltd.

Azecam Security Systems

Keepsafesystems

Northernlightssecurity

SYS PRO ERP

Hikdistribution

Related categories

Fire Damage Restoration Service

Fire Protection Consultant

Fire Protection Service

Home Inspector

House Sitter Agency

Companies
(38)