If I could rate them lower, I would. Order was placed on January 20th, and was informed it may take 1-5 business days. It is now February 10th, and they have yet to provide any tracking information or even update on my purchased goods. I have been "successful" with reaching their customer service department, but there is no assistance that they can actually provide, beyond telling me I can email their supervisors (supervisors and management will not talk to customers directly).

As far as e-commerce is concerned, this outfit has to be one of the worst I have ever encountered.

Ordered a diary on 2nd January , still not here on the 15th. More like Letts of china. No customer service number or means of contacting . Contact form doesn’t work . AVOID 

I purchased an Original Filofax Pocket planner from Filofax US. The website says the original planners are made in the UK. I received the planner today and felt hoodwinked. The box it came in has a UPC sticker on it that says Made In Indonesia. I opened the box. The plastic overlay on the planner says Made In The UK, but there is another UPC sticker that says Made In Indonesia. The inside of the front cover is embossed with Made In The UK, but the flyleaf sticker says Made In Indonesia.  I was clearly sold a knock-off from Filofax US. If I wanted a cheap knock-off, I could have shopped on Temu and bought one for $5. I could have gone to Dollar Tree and bought one for a $1.50!!!   I went directly to the Filofax US website thinking I would get the real deal. I'll be reporting Filofax US to the BBB and Consumer Affairs for false advertising. I'm so sick of companies selling garbage for top dollar under quality brand names. This planner was over $100. I expected to keep it for years.
I know from experience that anything outsourced to be made in an Asian country will be poor quality, so I avoid purchasing anything made in those countries. But that's not the true point here. The point is that Filofax US clearly states on their website that the original planner is UK-made. This is a LIE. This is false advertising and a company using underhanded bait and switch techniques.  Buyer Beware. 

I purchased three pens that were the wrong ink (my fault, though the site was hard to use), and attempted to return them. I was given a protocol for how to return which I followed. The pens apparently never arrived. And while that could have been due to theft, when I reached out to Cognitive Surplus, they blamed me for not following the right protocols, even after I sent them my correspondence with their return department. There was no effort to help me, just a shrug and cold interactions. I will never use them again.

Had a go personalise me gift card asa gift and no matter how many times i try redeem it the correct web site will not come up

No address or phone number; just a 4 reviews from a single year. This spells scam. 

Not sure at all how trustworthy trustpilot is any more. 

Made an order on November 28th, contacted support on December 12th and still haven't heard anything on December 19th either about item shipping or a reply from customer service. Will have to dispute payment now.

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