The technician Peter was on time, was friendly and patient with my questions and he explained the problem and repair required. He was very knowledgeable and helpful and did the repair quickly and efficiently.  

 




Knowledgeable,  courteous,  patient,  kind, on time, reasonable rates, accommodating, consistantly pleasant to deal with, and respectful.
Louis is my 'goto' appliance guy, never failed my expectations.

Very successful repair service by Olag.  Arrived early, straight to work, diagnosis, briefing and courteous choices for solution.  Took Olag’s advice. Return visit with parts the same, early, courteous, excellent conversation, no nonsense but sincere.  A refreshing positive experience with repairs completed in 48 hrs. Thankyou Olag……

Leo did an expensive oven igniter repair which failed after less than 6 months.  Leo scheduled a visit to replace the part again, that I would pay for.  He phoned at the end of the 2 hour window to tell me the part was damaged.  Sheduled another day/time and he did not show up or call.  I called and we scheduled another appointment.  Again, he did not show up or call.  He is no longer answering his phone and does not return email.  I could forgive him if he was honest and told me he would not do the repair.  I have been without an oven for weeks.  My elderly parents, with dementia, rely on me to cook for them,  I have had to miss medical appointments that I should have attended with them and miss business appointments.  Lost money and time.  Very unkind and unprofessional.

Honestly I called on Friday it's now Monday new fridge delivered and installed top top aervic3 will be for sure using again never expected to be so quick, he told me a week but was a few days thank you so much and such a nice man defo use this guy 

Via appliance has made 5 trips to fix a freezer on a new refrigerator and could not, Whirlpool replaced the refrigerator, but the freezer on that one also did not work and Via Appliance made 5 more trips and verified that there was a problem but could not fix it. The last tech, Danny R. came in with an attitude, did not bring tools and did not cover his shoes before rudely brushing past me to the kitchen. He made several untrue comments about how a freezer works acting as if I was ignorant, refused to let me listen to his conversation with Whirlpool and closed the ticket with Whirlpool stating that a freezer fluctuating between 0 and 10  (sometimes as high as 20) degrees was normal. Because he closed the ticket, Whirlpool will no longer work with us on that problem. Via Appliance techs are only parts replacers, not technicians. If the problem is  not fixed by a parts replacement, they cannot fix your appliance and you are just stuck with a broken appliance. They really don’t care about how they service you because they have the contract with Whirlpool and are the only company the DC, MD, WV area that can work on your Whirlpool appliance under warranty. My suggestion is to not buy a Whirlpool appliance. 

quote free no it is not charge for simply coming out to check yes indeed do they do good work not even close, waste time and i mean a lot of time wasted to the point they have to be told to actually do what they are here for. then turn around n charge you for every second they where here while attempting to find any and all things they can charge for end result money wasted appliance remains unfixed .mentioning how unprofessional and how bad this was only prompted laughter from this company they care nothing about the customer its a disgrace ! there web site is not to be trusted in fact nothing they say or write can be trusted

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