Royal Work was recommended by a friend and neighbour. I contacted Anatoliy  after heavy rains caused basement flooding in my 1936 built home.  He visited the next day, did tests that localized the problem, and advised various solutions all with reasonable pricing that compared favourably to other companies that I called for this issue. Two teams of 2-men each came promptly in the next days and completed the new water insulation on my cement block foundation. That involved trenches along the foundation through a garden area and asphalt driveway. The work was completed expeditiously, and my many snapshots detail the attention to detail, and meticulous work.  The clean up was excellent and appropriate for the job done. I am very satisfied with Royal Work and recommend them with enthusiasm.

Great work on my roof great product and service.

I would highly recommend from start to finish was a simple process.

Hi guys happy the see you guys how you guys doing 

Very professional prompt service. Knowledgeable staff & responsive to questions on time. Very fast performing the roof protection on my house in time as agreed. Very organized team. Thanks for the great service.

Amaizing experience from moment Andrew came for estimate. Crew arrived in time. Kept place very clean and left it better than it looked before. Highly recommend 

Title: Deeply disappointing experience with Cooper Roofing

I rarely leave negative reviews, but I feel it’s important to share my experience with Cooper Roofing so that others are aware.

Earlier this year, I was the victim of a serious security breach involving Cooper Roofing’s email system. As a result, I received fraudulent payment instructions that appeared to come from them. Based on the information available, the breach likely resulted from weak protection measures and inadequate cybersecurity training, although I can’t be certain — Cooper’s declined to provide the details I requested to properly assess the situation. The breach went undetected for weeks until I brought it to their attention.

Beyond that incident, my experience overall was extremely poor. Despite confusion around the payment instructions, the project manager assured me that work would begin on a specific date, so I moved my wife and small child out of the house in anticipation. But without any warning, no work was ever started. My wife was also treated rudely on the phone when we tried to clarify what had happened with the missing deposit, which added unnecessary stress to an already difficult situation.

After the breach, Cooper’s remained evasive and never called to offer an apology or explanation for what had happened.

In my personal opinion, this company demonstrated a lack of professionalism, poor communication, and a concerning approach to customer service and data security. Based on my experience, I would not recommend them.

Recently they came to my house to unclog a sink drain, after few weeks my drain was backed up again, when I try to call them and let them know the issue, they said they have no business to do with me and told me to take my problem with me and would not care about the follow up- please watch out of this company , very unprofessional!!! Also they will tell you if you pay them cash they will reduce the price, but that means you have no recourse should you need them for follow up, Drain rooter has a lot of work to do with customer service and professionalism!!!

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