They shipped my item to the wrong address and it went down hill from there. More than a month of back and forth with them and even though the item was recovered (used!) and returned to them they withheld the shipping cost (to the WRONG ADDRESS!). I had to file a complaint through my PayPal. 

Straight up lies about the shipping time in the listing. Claimed 4-6 week preparation/delivery time, it’s been well over 2 months (going on 12 weeks) for a very expensive item. Had no problem taking hundreds of dollars within minutes of me purchasing, but any support emails I’ve sent are met with no help at all and just suggest to go to a discord chat (very unprofessional) they have no problem spam emailing me about the new drops, but won’t provide any support related emails about my order OR answer the massive question of WHERE IS MY ORDER!

Very bad customer service 
And there's some one name Abdelrahman he's claiming that he is the customer service manager he's shooting on the client's and don't know any thing about customer 
Very bad experience 
Wouldn't repeat it again

I used to love Little & Lively, but since reopening last year, the selection is *so* much smaller and less often updated. Many of the nice patterns that we previously liked have been discontinued. We recently placed an order and it got sent via the absolute worst courier service, which has made accessing our order a nightmare (why this particular courier was chosen is beyond me if there is meant to be a focus on good customer service). We probably will not be ordering again, given the bad experience we've had with shipping and that the selection/stock seems to be so limited all the time anyway. The quality of the clothes is generally good though (but annoying to have to line-dry everything). 

Avoid this company and related companies at all costs, it's nothing but a huge scamming ring based in Beijing, China.
-
Long story short, the product arrived, didn't look like the advertised product, rightfully requested a refund, they basically said no, I threatened with a lawyer, I gave them a hard time and ended up settling with a $10 refund, a few days later I got the money, and a few days later $10 from my account was spent in Beijing, China. 

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