ACTIV Cycles Reviews 406

I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more

Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more

Best experience buying a new bike I’ve ever had. Called on the Wednesday to ask a couple of questions after seeing a bike at a really good price, ended up placing the order. Got a phone call o... See more

I was given very useful and honest advice during my initial fitting which resulted in me changing to a different Trek model which far better suited my requirements. The change was handled with no fuss... See more

Activ are a superb company to deal with a fantastic selection of cycles, friendly helpful staff along with competitive pricing. Their after sales service is second to none I had an issue with my bike... See more

Went into shop, Steve came over and advised me on correct bike for purpose Also explained about up grade for various parts on bike . Good experience would recommend!

Just bought a Trek Roscoe 7 and a Trek Marlin+ 8 for my son and me. Steve at ACTIV Cycles was so helpful with all our questions over the phone and in delivering the bikes in person and running through... See more

Just used Activ cycles for the first time. Found an item we liked online. The team were very friendly and helpful on the phone when I called for advice. Also had a great response from the messenger on... See more

I visited the Ashford shop with a view to purchasing a new bike. Staff were very friendly and helpful. I was given excellent advice and was able to make a purchase later at home. I was kept informed... See more

This is our favourite bicycle shop. Friendly helpful staff. We always get excellent service so we were going back for quite a few years now. Highly recommend!

Bought some bontrager aw3 hardcase lite 38mm tyres, offered the best price I could find, free postage and £5 off for signing up . Tyres arrived promptly and I used them on a 187 mile ride the next d... See more

The Active team in Folkstone are always very helpful and attentive to my needs. Making sure mine and my wife’s bikes are kept in top form. Hence why we are returning customers.

Very satisfied with the service on my bike. Staff at Activ are very knowledgeable and professional. Work was carried out quickly and i was kept in the loop throughout

What excellent customer service Steve was first class Lots of helpful advice Brought a wonderful bike Thanks Activ Good luck on your move

Great customer service! When I called with a query on my order, I spoke with a very friendly member of the team who was really helpful and offered to deliver the bike to my door! Straight after the... See more

I recently bought a Genesis gravel bike from Activ Cycles in Ashford, and I couldn’t be happier with both the bike and the service I received. The team were incredibly helpful from the start—... See more

I purchased a bike online, it arrived only partially assembled as expected but poorly built—the dropper cable was dislodged and didn’t work. When I contacted customer support, I was told to take it to... See more

Outstanding shop run by bike enthusiasts and skilled ones at that! Hqve always received excellent service on my collection of high spec road, and time trial bikes.

Very helpful and knowledgeable guys, built my son’s bike very quick and kept me informed when ready to collect. My son was over the moon with his new bike and I would highly recommend buying a bike fr... See more

This was my first time ordering through Activ Cycles. Very happy with the product and price. Item arrived well packaged and within the expected delivery period.

Overall a great service with my bicycle being delivered within the allotted time. I ordered the bicycle off the internet but didn’t get any email confirmation until the delivery was due, a bit scary t... See more

I wouldn't normally leave a review, but Activ cycles deserve one. Fantastic service and a truly professional delivery service, was expecting bike to be delivered in a box, but no, it came in a fully... See more

Recently placed an order for a Trek Roscoe 7. Ordered online, was ready to collect in two days. On arrival, they had my bike ready in the shop. They took their time with me to make sure the bike rode... See more

Bought my first bike in nearly 30 years, on Bike2work scheme. Wanted a mountain bike to enjoy some of the local bike parks as well. Activ were advertising an amazing deal on The Trek Roscoe I had deci... See more

Fantastic experience. I would totally recommend buying a bike from here. I bought a new road bike from the online shop and it was delivered by someone from the shop. I had some questions and was able... See more

Great service, made my buying experience straightforward and took the time to explain the new bike and its features. Local too, what more can you ask for!

Bike delivered on time . Very helpful delivery driver ( sorry can’t remember his name ) talked me through all I needed to know & answered all questions. Thank you

The more you value time the more money you make. This company is just 200m from where I live, that's why I choose them. I wanted them to assemble my bicycle and it took them 3days to finish. What I th... See more

Top-notch service! My bike arrived super fast, and they were great to communicate with. Best shop experience I've had in ages.

Absolutely fantastic company to order from the bike was delivered within days of ordering and everything was assembled fantastically. The bike was also securely packaged. After such an appalling exper... See more

Great friendly service and the best price offered for my new bike. Fitting service was exceptional and done by Fred a very skilled technician.

The bike of my online choice was in store and ready for me to review upon arrival. Great personal service and a lovely bike. The Trek Domane was realistically priced too.

Third year in a row of having my bike serviced at Activ and cannot fault the service and workmanship at all. Thoroughly recommended.

Activ Cycles were the only supplier at the time that was able to provide the chosen bike. Delivery was just a few days and the bike arrived very well packaged!

Very knowledgeable and very friendly advice will definitely be dealing with them again thank you

Top notice customer service. Rang a number of times to update me on progress of my order and were flexible about delivery times. Delivery was excellent too.

I disliked the time the product took to come and then it was the wrong size item eventually rectified and the proper size item arrived promptly

Extremely helpful. Great communication. Great service all round. Cycling workshops getting hard to find these days, sadly, highly recommend ACTIV.

Fabulous help from the shop regarding a wheel we were after purchasing, and great service from Facebook messenger too. Competitive prices, super quick delivery. 10/10.

Knowledgable and friendly staff, great price and excellent work getting my bike roadworthy again, 10/10!

Service was excellent from the moment we walked in. Staff friendly and knowledgeable. No question was to much trouble

Bike delivered early & assembled with great care & much tuition which was greatly appreciated.

Steve and the crew serviced my bike quickly and efficiently, allowing me to enjoy my road trip in Belgium.

Great advice to find the right bike and the free fitting session was really useful too.

I went for a bike fit with Fred. He was extremely helpful and knowledgeable. I still have to go back with a couple of little niggles but the next visit is free. You can't get fairer than that.

Great service and even delivery by a staff member right to my door

Really helpful and knowledgeable staff, a good price for the bike I wanted and a bike fit thrown in. Can’t fault it!

I knew I wanted a trek Powerfly 4 and Activ cycles had one in stock Great service and good price

Online order made arrived promptly. Excellent service and value. Highly recommend.