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Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Manufacturer
- Wood Supplier
- Woodworking Supply Store
Written by the company
Welcome to Acuslat™, your trusted destination for premium interior design solutions. As a leading US-based manufacturer, distributor, and online store specializing in acoustic wood slat wall panels, we are committed to transforming spaces with sustainable elegance. At Acuslat™, we understand the power of exceptional design and its impact on the overall ambiance and functionality of a space. Our acoustic wood slat wall panels are crafted with precision and care, using only the finest sustainably sourced wood materials. We take pride in offering products that not only enhance the aesthetic appeal of any interior but also provide superior acoustic performance. With a wide range of designs, colors, and finishes, our collection of acoustic wood slat wall panels caters to diverse tastes and styles. Whether you're looking to create a modern, rustic, or contemporary atmosphere, our panels effortlessly complement any interior decor scheme. Each panel is meticulously engineered to maximize sound absorption and diffusion, ensuring optimal acoustic comfort in any setting. As a customer-centric company, we prioritize your satisfaction above all else. We strive to provide a seamless shopping experience through our user-friendly online store, where you can explore our extensive product catalog and conveniently place orders. Our dedicated team of experts is always available to assist you in selecting the perfect acoustic wood slat wall panels for your project, offering personalized guidance and recommendations. At Acuslat™, sustainability is at the core of our values. We are deeply committed to preserving the environment and minimizing our ecological footprint. By utilizing responsibly sourced wood materials and employing eco-friendly manufacturing practices, we strive to create products that are both beautiful and environmentally conscious. When you choose Acuslat™, you're not only investing in exceptional acoustic wood slat wall panels but also supporting a company that prioritizes quality, innovation, and sustainability. Join countless satisfied customers who have experienced the transformative power of our products, and let us help you elevate your interior spaces to new heights. Discover the Acuslat™ difference today and unlock the true potential of your interior design projects. Trust us to deliver superior acoustic solutions that combine aesthetics, functionality, and sustainability.
Contact info
2810 N Church St , Init 34236, 19802-4447, Wilmington, United States
- 888-910-6167
- [email protected]
- acuslat.com
Don't expect things to be what they claim
I got a job to install a wall of this type product. The customer wanted black. I bought the black from Acuslat. Its not black, it's gray at best. I called them, talked to some lady that tried to convince me that this is black. Customer didn't not agree, wanted black. I called them again, talked to some manager, who told me to stain them, or sell them on Facebook, since shipping them back was gonna cost me a lot. He said that he was gonna send me some sort of reimbursement for whatever difference of price I was gonna get hit with. I must've called back 50 times, left messages, sent them many emails. Customer fired me, Acuslat is not answering their phone calls, I am $2500 short, sitting on a joke of a product sold be a joke of a business.
January 15, 2024
Unprompted review
Verified
Absolutely zero customer service
Absolutely zero customer service. I intended to purchase multiple slat panels for my home theater, but they were out of stock. I attempted to contact them to inquire about restocking information. Unfortunately, they did not respond to emails or inquiries. I sent messages through their online form and emails to their designated address, but received no replies. Even calling their customer support phone number proved futile as no one answered the calls. The lack of response significantly delayed my construction plans. I highly recommend exploring alternatives and avoiding them altogether. Additionally, numerous individuals have reported issues with the quality of packing and slats, often arriving broken. On a positive note, I opted for TheWoodVeneerHub, where every slat arrived intact, and their customer service was exceptional.
February 1, 2024
Verified
Getting my order quick good service…
Getting my order quick good service good delivery time. Thank you for your business. I’m very happy.
October 30, 2023
Verified
You're on your own if you have a problem
Acuslat was very helpful prior to my purchase when I had questions but it was a different story after I had an issue. I ordered 6 boxes of their oak slat panels and upon arrival I saw that 5 of the panels had hairline cracks. They weren't that noticeable so it's something I can live with. But two of the panels were badly damaged with the slats broken like chicken bones and it wasn't something I could hide. I tried contacting Acuslat multiple times to see if I could get replacements but never heard back. It seems that the packaging is too flimsy to send via FedEx or UPS and that there's a high probability that you'll have issues that will not be addressed by Acuslat. My advice is you should go to a home improvement center like Home Depot, which also sells slat wall products, and have the option of returning damaged panels for replacement.
August 27, 2023
Verified
Sample Package arrived early than…
Sample Package arrived early than scheduled. Well packaged too. I just have to find out which combination I will choose. They’re good quality! Thank you!
September 5, 2023
Verified
Reply from Acuslat
Thank you for sharing your experience with us! We're delighted that our products are user-friendly, making the installation process smooth for you. If you ever have more feedback or questions, please feel free to get in touch. Enjoy your newly upgraded space! 🛠️🏡🌟
Verified
Reply from Acuslat
We appreciate your kind words! At our company, transparency is key. If you ever need to initiate a return, rest assured there are no hidden fees or secrets in the process. We're here to assist you every step of the way. Thank you for your trust! 🛒🔍
Team Acuslat
Verified
Reply from Acuslat
Thank you for the positive 5-star feedback! We're delighted to hear that our wood slat panels brought a dramatic upgrade to your room. Enjoy the enhanced ambiance! 🌟
Acuslat Team
Verified
Return process is very hectic.
Return process is very hectic.. you guys very well organized for the same. I want to order some material..Waiting for shipping label since 3 days.
July 17, 2023
Reply from Acuslat
Dear Ashok,
I apologize for the delay in processing your return request. Your request was placed on Friday, and our office was closed over the weekend also it required our manager's review, but we addressed it as soon as possible on Tuesday. Thank you for your patience.
Best,
Sally
Verified
Inferior Packing
Your product is great, but the packing is ridiculously poor, UPS is not kind to boxes and just about every panel had one or two cracks in it, as luck has it I was able to salvage and complete project
June 30, 2023
Reply from Acuslat
Dear Customer,
Thank you for taking the time to provide your valuable feedback. It is important to us as it helps us improve our services.
We sincerely apologize for the inconvenience you encountered due to the insufficient packaging of our product. It is certainly not the kind of experience we wish for our customers to have. While we're glad you appreciate the quality of our product, we understand the frustration caused by the damaged panels and we deeply regret that.
We realize the crucial role that robust packaging plays in delivering our products in perfect condition and it appears we fell short in this instance. Please know that your experience has triggered an immediate review of our packaging procedures to avoid any such incidents in the future. We are also coordinating with UPS, our delivery partner, to ensure better handling of our products during shipment.
Despite the hurdles, it's comforting to know that you were able to complete your project. We appreciate your resilience and adaptability. However, should you encounter any other challenges or require any further assistance, our customer service team is ready and willing to help.
Once again, we're sorry for the trouble caused and we appreciate your understanding as we strive to make improvements. Thank you for helping us get better.
Best Regards,
Sally
Verified
The product it’s is very good
The product it’s is very good, Nice to work with although a little delicate if not cut correctly..,the problem is the two prices arrived with cracks & slips on the surface & one piece was chipped in one edge… dispute the packaging looking very clean..
May 30, 2023
Reply from Acuslat
Dear Customer,
Thank you for taking the time to share your experience with our product. We're pleased to hear that you found it of good quality and nice to work with, even though it may require careful handling during cutting.
We sincerely apologize for the damaged pieces you received despite the clean packaging. This feedback is important to us as it helps us identify areas where we can improve. We take this matter seriously and will be working diligently on enhancing our packing process to ensure our products arrive in perfect condition.
Your feedback and patience are greatly appreciated. We thank you for choosing our product and helping us get better.
Best Regards,
Sally
Verified
The panels look great
The panels look great! Our master bedroom now has a super high end looking feature wall and the room sounds much more peaceful! Very easy to install as well.
April 12, 2023
Reply from Acuslat
Dear Steve
Thank you for your positive feedback. We're delighted to hear that our panels have enhanced your master bedroom both aesthetically and acoustically, and that the installation process was straightforward. We appreciate your choice in our product and look forward to serving any of your future needs.
Best Regards,
Sally
Verified
Exceptional Service
My experience with this company has been exceptional for several reasons. Firstly, the level of professionalism and expertise displayed by the employees has greatly contributed to making my experience great. The staff members are highly knowledgeable in their respective fields and have provided me with valuable insights and guidance throughout my time with the company.
Additionally, the company's commitment to customer satisfaction is commendable. They prioritize the needs and requirements, ensuring that all expectations are met and even exceeded.
Exceptional professionalism, commitment to customer satisfaction, efficient processes, and positive work environment are some of the key factors that have made my experience with them great.
May 19, 2023
Reply from Acuslat
Dear Customer,
Thank you for sharing your exceptional experience with us. We're thrilled to hear about your satisfaction with our team's professionalism, knowledge, and customer commitment. We strive to always exceed expectations, and your positive feedback motivates us to continue to deliver exceptional service. We appreciate your recognition and look forward to continuing our partnership.
Best Regards,
Sally
Verified
Reply from Acuslat
Dear Customer,
Thank you for your positive feedback. We're pleased to hear that our product met your expectations in terms of quality. Your satisfaction is our utmost priority. We appreciate your business and look forward to serving you again.
Best Regards,
Sally
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