Afound Reviews 11,614

Very happy with my order! The clothes look exactly like in the pictures, great quality materials, and fast delivery. I will definitely order again!

Got the whole package with items I had not ordered

scam!!!!
u haven't sent me my orders yet...

i ordered three times and i got 3 deliveries and all wrong items and sizes....

stop fooling people...

give my order or give my money back!!!!

ordernumber :

9000014659-a-A
9000014940-a-A
9000014562-b-A

I recently bought a men's pair of jeans and a sweatshirt online, but received a bunch of women's dresses instead. It's outrageous!

I received two out of three correct items, they do offer a free return (why the two stars). BUT they won't send you the item you ordered. They have a problem with packing and won't make it right. Costumer service ends chat before you can say what you think, which is truly bad. Won't shop there again.

Placed the order(9000015097) and received it in reasonable time frame. However! It was not what I ordered! Yes I can do a free return, but it's like I created an additional errand for myself, plus of course the item I actually ordered is now OUT OF STOCK. I think it will be the last time I shop on this site. The price is good, yes. But apparently there's some problem with order handling, picking, sorting etc which makes it feel unreliable.

I haven’t even received my order yet. Poor customer service. No order confirmation and unrealistic delivery time.

Edit: Afound says they can’t find any communication, have now submitted my order number. Also, the lady in customer service didn’t know what an order information contains (apparently it is sent out automatically and there is no way they can resend it. Shocking). It’s clearly saved in the system. Explained to her what it should contain and haven’t heard since.

I was so happy to find a brand that I didn’t think I could get delivered to me in Sweden. The prices were fair and delivery pretty quick.

I recently bought a pair of shoes from Afound.com and couldn’t be happier with the experience. The price was great, the shoes are authentic, and using the website was super easy and smooth. Delivery was right on time, and everything arrived in perfect condition. Will definitely shop here again!

I recently received my order send from Poland very low quality goods which l had to wait for like 3 weeks before delivery
When l contacted customer care l was simply asked to return
The return ticket or any delivery information was not accompanied with my goods
One can see threads on the blouse I got so frustrated because the goods here are expensive so I expected higher quality
Till then l haven’t heard anything yet
I have one package of a blouse yet but l haven’t received it has now taken one month
I live I sweden

Bought three pairs of shoes, kept one but returned two as they came up small. Return was confirmed delivered by Postnord 9/06, it is now 23/06 and I haven't received my refund. They say on their website the refund can take up to 10 days to process, but when I contacted them they said "we're contacting the seller please wait 3-5 days". No refund. I contacted them again and they said "we're contacting the courier please wait 3-5 days". How long can this go on? I was under the assumption a refund has to be handled within 14 days by law. This is 1500 sek (135 euro) that I haven't got refunded.
I would never buy from this company again and recommend you don't either if you like having your money back for items you return.

Update 26/6: after advice from konsumerverket to inform Afound I will be contacting kronofodgen if a refund is not received within 5 days they finally said they would manually process the refund on 26/06 (day 17 since they received the returned goods). So far no refund in my account but I will update again when it goes through so that people reading this have an idea of the timeframe they can expect their refunds in.

Update: it's 2/7 and still no refund. They just tried to have my review taken down by saying I reviewed the wrong site. They claimed I should have reviewed afound.se, not afound.com. Afound.se doesn't exist as a site as it just redirects to afound.com, and the trustpilot afound.se has 0 reviews and doesn't even appear on Google. This company is SHADY. I also got a notification that they replied to my review, but there is no reply! They deleted it :) I bet this is how they keep their "replied to 75% of negative reviews" tag

Update 2/7: they posted a new reply (and kept it up this time!) saying I have opened a dispute with Klarna for the full amount despite only returning some of the items - this is incorrect. I had informed Klarna that I made a return on the order and it automatically went through as a full return and not the type of return where you can select what products you kept yourself. This is because Afound doesn't separate the order on Klarna into an item breakdown with individual item prices, instead it's just one lump sum - obviously I was expecting Afound to contact Klarna when they received my items to clarify with Klarna the correct amount to be refunded. When I registered the return with Afound I only selected the items I actually returned, the correct procedure from that point is to process the return and update the final amount on Klarna so I can pay the remaining fee. As for the dispute - Klarna themselves opened the dispute, not me, as Afound didn't contact them in Klarnas expected timeframe for returns. I've informed Klarna of the amount I wanted refunded when I had to contact them regarding if they received any refund or contact at all from Afound, to which they said they have received no communication at all. I then supplied them with a chatlog from Afounds live support where I asked for a refund of 1500 sek and where Afounds agent said they would manually push through the refund for me for that amount. At no point have I asked to be refunded for the full amount and I feel like Afound is saying this as it makes me look like I have tried to keep a pair of shoes and not pay for them - this has not once been this case, since the beginning I have only ever been asking for the refund of 1500 sek for the two pairs of shoes I returned.

Update 3/7: Klarna made a decision on their dispute and refunded the full order amount. They said that as Afound didn't list an item breakdown and just had one total price when they opened the investigation they did it for the full amount of the order, despite me informing them I was only looking to refund 2/3 items. Now I have to try to fix that with them. I literally just want to pay for my shoes lol.

So a total timeline for anyone reading this:
Ordered the shoes: 14th May
The shoes were dispatched: 16th May
The shoes arrived: 2nd June (took 17 days)
I returned the shoes: 3rd June
They received the shoes: 9th June

I finally received my refund through Klarna (not Afound) after contacting them multiple times: 3rd JULY! A full 24 DAYS since they received my return and for an item I ordered in MAY!

The jeans I bought are really great and fit perfectly. The shipping was quite fast as well.

Very good discounts items
I really recommend it, happy shopping!

Timely delivery and quite a good discount for a quality pullover

I ordered a halloween latex mask on 19th sept. Guess what?? correct I still haven't received it yet, saying on way, on way, on way.
Do not purchase from this website, £19.99 is a lot of money these days and feel as if I've been scammed.
order 46598.
Do NOT USE THIS SITE. CRAP

Received the wrong dress, then the dress I had ordered wasn’t available anymore in my size. So extremely disappointing.

Most products I purchased are of good quality.

The website is not easy to use, I think it would be better if it was an application.

Very good shopping experience and easy returns 😊

Perfect everything I will be shopping here in the future for sure. Gabriela