Altrady | Home of Swing Traders Reviews 401

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Altrady is a software platform for Traders, It’s user-friendly so for beginning and experienced Traders. It has a awsome support (community), Benoist is very active with his team and always happy to... See more

Company replied

Rated 5 out of 5 stars

I'm not an advanced crypto trader. It's been a learning experience, sometimes painful and frustrating. The support team at Altrady goes above and beyond, especially Pedro to be patient when I'm learni... See more

Company replied

Rated 5 out of 5 stars

Altrady is an excellent platform that I use daily for trading across multiple exchanges. It’s user-friendly and packed with smart features that save me a lot of time and effort. Altrady is a must-have... See more

Company replied

Rated 5 out of 5 stars

Love the platform, used many platforms in the past but my favourite is definitely Altrady. Great features, reasonably priced and great support. I use Altrady with an ultra wide monitor and love that... See more

Company replied

We perform checks on reviews

Company details

  1. Cryptocurrency Service
  2. Software Company

Written by the company

Altrady is the Home of Swing Traders — a software solution that helps you organize, automate, and simplify your own trading activity across 18+ exchanges where you hold accounts. Our tools bring clarity, confidence, and control to every trade decision — all from one secure, unified interface.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding and Truly Supportive Team

The Altrady support team helped me exceptionally well. They were patient, friendly, and genuinely committed to solving my issue. Their clear communication and willingness to think along made the whole experience feel smooth and reassuring. I really appreciated the level of care they provided.

January 6, 2026
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you for the kind feedback!
We’re glad our support team could help and make the experience smooth and reassuring. Providing clear, friendly, and thoughtful support is very important to us.

We’re always here if you need anything. Happy trading!

Rated 5 out of 5 stars

These are Troubleshooting heroes!!!

The members of the Support Team from Altrady are amazingly great at helping you to get back up and trading like an F1 Team. I chat, someone replies and takes over, and before I know it, boom, back and running. You guys are the true heroes!!!!

January 6, 2026
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

This made our day, thank you!
We’re thrilled to hear the team got you back up and trading at F1 speed. Our support heroes love jumping in fast and getting things running smoothly.

If you ever need us again, we’re just a chat away. Happy trading!

Rated 4 out of 5 stars

Great trading features and courses…

Great trading features and information and courses

January 3, 2026
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you for the feedback!
We’re glad you’re enjoying the trading features, information, and courses. Helping traders learn and trade with confidence is exactly what we aim for.

Happy trading!

Rated 5 out of 5 stars

Top Drawer Customer Service

I had an issue regarding the automatic renewal of my annual subscription. The Altrady people very flexible and responsive. The issue was resolved almost instantly. On a Sunday! My new gold standard for customer service.

December 28, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you for the great feedback!
We’re glad we could resolve this quickly for you, even on a Sunday. Being flexible and responsive is something we truly care about, and your words set a high bar we’re proud to meet.

Happy trading!

Rated 5 out of 5 stars

I'm not an advanced crypto trader

I'm not an advanced crypto trader. It's been a learning experience, sometimes painful and frustrating. The support team at Altrady goes above and beyond, especially Pedro to be patient when I'm learning new stuff. In my experience many crypto organzations are pathetic when it comes to being patient with people that are not experienced crypto traders, and the response time can be even worse. In my three years of using Altrady they respond quickly and are great at being patient and asking questions to understand the problem.

December 2, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Hello David, thank you for being part of Altrady. We really appreciate your kind words.

Rated 3 out of 5 stars

Good support, but pricing is confusing and discounts are misleading

I’ve been using Altrady for a while and the platform itself is good, and the support team is always responsive and helpful — that part deserves appreciation.

However, I’m disappointed with the pricing structure, especially during the Black Friday promotion. The website advertises a 40% Black Friday discount, but the actual effective discount for yearly users is only 10% more than the regular annual price. The discount is applied to the monthly rate × 12, not to the yearly plan itself — which makes the offer look much better than it really is.

In addition, the monthly plan does not receive any Black Friday discount at all, which is surprising and limits flexibility for users who don’t want to commit to a full year.

Overall, the prices feel a bit high, especially considering that many features included in the higher plans are not needed by all traders. It would be great to see more transparent promotions and more flexible pricing options for users with different needs.

November 23, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Hello, and thank you for being part of the Altrady family. We’re really sorry to hear that you feel this way, we truly aim to make our promotions as clear and transparent as possible.

Regarding the Black Friday offer, our intention was never to mislead. The banner on our website clearly states: “Get 40% off with Altrady’s yearly plan and take the lead.” This is accurate, as the yearly plan indeed receives a 40% discount during the promotion period.

We also sent multiple emails explaining that this Black Friday offer replaces our regular yearly discount, and the in-app notification pop-up further breaks down the pricing with the correct information displayed.

We genuinely do our best to keep prices competitive while providing a high-quality platform and support experience. That being said, your feedback is valuable, and we will review how we communicate discounts to make everything even clearer in future promotions.

Thank you again for taking the time to share your thoughts, it helps us improve.

Rated 5 out of 5 stars

Try these guys out!!

Altrady is a very user friendly Exchange it has lots of helpful information and features. It’s perfect for a beginner or for an expert!! Try them out you won’t regret it!!

November 7, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Hi Matt, thank you so much for your review. We truly appreciate your kind words.

Rated 5 out of 5 stars

Altrady is a great company

Altrady is a great company. I've been using the platform for about 9 months and I've had no problems and I have no complaints. I would recommend Altrady as a trade platform to anyone who likes a one stop shop platform with no nonsense.

October 25, 2025
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Hi Clint, appreciate your kind words, and we do our best to provide the best trading platform.

Rated 5 out of 5 stars

super-fast support on Telegram

Excellent trading terminal and super-fast support on Telegram. I haven't encountered better support in this area.

October 22, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you for your review.

Rated 4 out of 5 stars

Good tool overall

Good tool overall, but I saw a glitch when running backtests - first time my Take Profit price is hit, I receive the same amount I put in regardless of profit. For example, I spend $10K on a coin at $2, if my TP is $4, I get $10K when my TP price is hit.
Please resolve this issue.
Thank you

October 9, 2025
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you for giving Altrady a chance! We’d really like to understand the root of the issue, so we kindly ask you to reach out to our support team. They’ll be able to check the problem in detail and assist you further.

As a token of appreciation for your patience, we’ll be happy to provide a 1-month extension from our side once the issue is reviewed.

Thanks again for letting us know. Could you please report the bug details to our support team at https://support.altrady.com/en/ ?

Rated 5 out of 5 stars

Excellent platform

excellent and issues get settled at lightning speed

October 10, 2025
Unprompted review
Altrady | Home of Swing Traders logo

Reply from Altrady | Home of Swing Traders

Thank you, Maarten, for your review, highly appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look