Ancestral Cosmetics Reviews 19

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

19 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

This company is probably the best in the business

This company is probably the best company to deal with from my experience dealing with companies for over 20 years.

There customer service is absolutely unmatched compared to any other company I've dealt with. There attention to detail and unrelentless effort to help with the situation is far beyond any other company I've dealt with.

There products are top quality and they will do everything to help and guide you with any issues that may arise.

Personally I can't recommend them enough and they will be there for you as a customer to try help, advise, support and in my case sent me out a different cream from the one I bought to try help me with my skin issue free of charge. As far as companies go, this company are faultless in everything they do and provide, both in their products and customer service. I wish you guys the very best in business and you have made another customer very happy. 😁

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable Products!

Unbelievable products! The balm has really reduced fine lines on my face since using for six weeks and the body cream has removed all dry skin on my body (mainly arms and legs). Cannot recommend highly enough!!!!!!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Moisturizing, clean product. *****

I live in Virginia, US, and ordered two products--the balm and the body cream. I am mid-60s and use the balm on my face around my mouth where I am getting lines. I use it as my nighttime moisturizer. I've woken with a couple of pimples, but that's expected for the intense level of moisture it provides. I love it. I can tell the difference. I love the smell of the body cream, but because I want to use it all over my body (winter dryness), it's expensive for the amount you get. I'll use it but sparingly with only the areas that are really dry. Overall, this type of product without chemicals is very attractive to me and I appreciate the care they put into producing it. Really recommend it.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

As am a man in his early forties I never thought I would have to use cosmetics products in my life. Anyhow that was until my face started to turn red and be very sensitive. I tried many products but I was only get worse. I am using few days now the UNSCENTED Tallow & Honey Balm and the deference is obvious.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to try something different for…

I wanted to try something different for a patch of psoriasis, winter cold flaking lips and dry skin on my feet. I bought the original tallow and honey balm. After just a few days my feet, which needed a lot of help, are feeling the softest they have in years. Very pleased. I ordered another one so I could have one for my feet and the other for my psoriasis patch and lips.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered twice from them and love…

I have ordered twice from them and love all of their products, I also love your newsletters so thank you! My son’s acne has improved and so has my daughter’s eczema, not completely gone but loads better! I don’t understand how anyone could leave a bad review I wanted to change to the vanilla lip balm and had a swift reply confirming. It’s such a shame that bad reviews are left for small businesses as it can be very damaging. I highly recommend this company thanks again, Jess x

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. I ordered a tallow balm on the 11th and paid for next-day delivery. It’s now been 4 days and I still haven’t received my order. No updates, no explanation. What’s the point of offering next-day delivery if it’s not honored? I won’t be ordering again.

On the website says ,order today and you'll recive it by tommorrow .Or you call me a liar ?

January 15, 2026
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey there, can you please reach out to our customer service and we'll either send a replacement or refund your order, like we do for all our customers if there's an issue with delivery?

We don’t even offer next-day delivery, so our website definitely won’t say this.

Update after your edit: we still can’t see your order info, please confirm this via TrustPilot or reach out to our customer service so we can sort this out for you. Thanks.

Update after a week: we still don’t have any contact from you and you haven’t replied to our request for your order info on TrustPilot. If you even made an order with us please do get it touch.

This is exactly why we don’t use TrustPilot as it leaves fake reviews online without control.

Rated 5 out of 5 stars

Great for sensitive skin!

Really pleased with the results of this, Ive been using it for two weeks so far. I purchased the unscented Tallow and Honey balm which I use on my face morning and night. I wouldn't really say that I suffer from any one skin complaint, my skin is combination, but all through my adult life the skin on my face suffers during the winter months.... it becomes super sensitive and dry and red....and in recent years ive been experimenting with natural skincare which has helped massively, but I think Ive finally found my holy grail! My skin isnt as dry and as irritated as it would normally be this time of year, and it has definitley helped with some fine lines and the texture of my skin on my face. It does need warming between your fingers before applying to the face, once on it absorbs fairly easily. Never under estimate the power of nature! Ive also noticed when using it in the mornings an hour or so before getting ready for work, that it sits quite well underneath makeup. Delivery was super quick, I will definitely be ordering some more in the future! I wish you guys the very best and hope you go from strength to strength and stick around for years to come!

December 1, 2025
Unprompted review
Rated 3 out of 5 stars

NOT for mixed type of skin

I used the original tallow & honey balm for 3 nights on my face. Woke up to 2 huge pimples (beside the nose and right temple) and greasy face , which didn't happen the nights before. I stopped using the balm on the face. Currently using it every other day on hands only as a moisturiser. I don't think I'll use it again on the face as I like my face clean and clear. I gave one jar to my cousin, but his skin didn't accept the tallow either after 2 nights.
This tallow is all natural by the ingredients list, but for the oils used it doesn't mention if those are essential oils, extracts or tinctures, if are certified organic + pesticide free, or in which percentage.
I, personally, don't think there's any point in adding so many oils to this tallow, because that's clearly only for the scent purpose.
I know that tallow is highly comedogenic, but I had higher expectations after reading all great reviews and I thought it might be a very light formula that could work with my mixed skin.

I'm writing this honest review here instead of sending an email to the company as requested, because I'm trying to help other women out there with similar skin like mine not waste their money, time and skin condition.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap products

Cheap products. Made my face breakout and really dry. Threw it in the bin.

December 8, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey there,

Looks like you don't have an order with us as you refused to verify this so this is not a genuine experience. TrustPilot unfortunately allows for these fake reviews to stay online which is sad.

Rated 5 out of 5 stars

Very speedy service

Very speedy service. I made a mistake on ordering, contacted via email and prompt customer service resolved the issue straight away. If only all companies were like this.

December 7, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much Scott, we appreciate your support!

Rated 5 out of 5 stars

Youthful dewy complexion

I really love this product (the tallow honey balm). I’m 39 and my wrinkles seemed to be setting in, despite using loads of different serums and moisturisers every day.

I’ve been using this for about two months (day and night) and it’s really softened out any fine lines and made them much less noticeable. I use it underneath my makeup and it’s stopped make up settling into my creases, which was happening with other products.

It leaves you with a dewy finish which I really like.

A little bit goes a long way and I’m less than halfway down my first tub. I just bought three more tubs in the Black Friday sale.

November 30, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Wow, delighted to hear our balm works so well for you. Thank you for your support Kate!

Rated 5 out of 5 stars

Fantastic product and perfection on the…

Fantastic product and perfection on the customer service. Cannot recommend this company enough.

Beef Tallow and Honey…. How did I live without it before

November 27, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much Francis, we appreciate you!

Rated 5 out of 5 stars

My wife and I love it!

Both my wife and I just started using the Tallow & Honey balm for the last month and a half. My skin type is oily, her's is normal but sensitive. We both were a little skeptical at first and thought it would make us break out a little, but it didn't. It actually cleared up some imperfections that I had. We both love it! We actually stopped using all of our other products, except for our nightly eye cream. We usually use it twice a day, especially when you come out of the shower and your pores are better and ready to absorb all the ingredients. We both highly recommend it.

November 26, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much for your support, makes us happy to hear the balm works well for you!

Rated 3 out of 5 stars

Following up with my review of bad…

Following up with my review of bad packaging . I get prompt apology reply from the company this time for inconvenience and told me to send a replacement of the broken product. I will post when I get the replacement and see if there are changes on the packaging. They could have better packaging really knowing that the products they are selling in glass container. Don’t get me wrong, the product is good but I don’t like the hassle of doing this , taking my time to post and write. And check if my Concern have been seen. Time is precious.

November 5, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you Leah! Post can be rough sometimes but our team is always here to make things right for every single one of our customers. Sorry for the inconvenience!

Rated 5 out of 5 stars

best ever

I originally ordered the scented tallow, which was really good, but since I have very sensitive skin, I decided to seek some advice from Ancestral Cosmetics. They kindly recommended I try the unscented version instead. It arrived so quickly and worked perfectly for me — I couldn’t be happier, and my skin has never felt more comfortable! Thank you guys.. especially Travis McCauley for your advice.

October 27, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much for your kind words Hana! Travis is our superstar :)

Rated 1 out of 5 stars

Off putting marketing

The products made me breakout and they also use images in marketing emails of famous beautiful women then compare it older images of them pointing out supposed flaws(ie normal ageing and lifestyle) in a weird attempt to body shame them. Would avoid this company.

Edit to your reply: not true, I was gifted the tallow with honey, and it absolutely is a reason to review a company that tries to body shame their main demographic into buying their products :) thanks for checking out my profile! Love making sure other consumers know about these things x

August 11, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey Caitlyn, it looks like you don't have an order with us based on the email you provided so you definitely didn't try our product. We can appreciate you don't like our marketing but that's not a reason to falsely review a product you haven't purchased. Looking at your Trustpilot profile it seems you love to leave negative reviews for other brands too so we're honoured that you found us too :)

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