Anciennemonde Reviews 157

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People express concerns about the company's website and refund processes. Consumers report issues with orders, product quality and discrepancies between the product descriptions and the items received. Many customers report that the items they received were not as expected. Some people mention the quality was not good. Others claim the items were smaller than advertised. Some reviewers mention difficulties in obtaining refunds, with some being asked to pay for returns to China.

Based on these reviews

Rated 1 out of 5 stars

Lies. Sizes run small and they have no return policy: "To offer you a convenient and eco-friendly solution, we’d be happy to provide a 10% refund if you decide to keep the product. This way, you... See more

Rated 1 out of 5 stars

Ordered what looked like a smart mens coat. It took ages to get here. It was particularly smaller than advertised, and the quality was awful. Upon trying to get the item refunded, you will experienc... See more

Company replied

Rated 1 out of 5 stars

I’m kicking myself for not checking trustpilot first! I’m yet another sucker who paid good money for what turned out to be a really horrible and badly made item of clothing which was nothing like t... See more

Rated 1 out of 5 stars

I ordered 2 short trench jackets in different sizes. Website says no hassle returns and refunds if requested within 30 days. Jackets were 'costume' quality so wanted to return both. Was initially a... See more

Company replied

Rated 1 out of 5 stars

This company is a scam, registered in Netherland, ships from MAINLAND CHINA. They are ripping off consumers every day and when I emailed them about their cheap, fraudulent clothes which I received whi... See more

Rated 5 out of 5 stars

I purchased these shoes hoping for something straightforward to wear, and I was pleasantly surprised by how comfortable they are, even for long walks. The leather is supple and doesn't need much break... See more

Company replied

Rated 5 out of 5 stars

I bought this item with the expectation that it could be useful in various situations. Indeed, this item does not disappoint. It looks very good when used casually. It looks even better when dressed u... See more

Rated 5 out of 5 stars

I bought the shirt because I like the clean design I saw online. When It came, The material felt even better than I thought it would, and it wasn't stiff. It fit the size chart and was comfortable on... See more

Rated 1 out of 5 stars

I’m still waiting for an item and no refund or investigation from Ancienne monde. I ordered my item December 3rd it is now February th 7th. They won’t refund me they won’t investigate it is. SCAM! Do... See more

Rated 5 out of 5 stars

The shirt I got from them is so soft and breathable on the skin. The fit is relaxed but does not look sloppy or oversized. The delivery was quick and the packaging was exceptional. Felt like I got som... See more

Rated 1 out of 5 stars

Placed an order for a Large item, package arrived in a bag marked XL! Tried the item on it was either a small or medium. Emailed and was offered a replacement for a small shipping cost, I declined so... See more

Rated 5 out of 5 stars

The items arrived on time and was carefully packaged. The updates I got on the tracking were also accurate and helpful. The whole experience, form checkout to delivery, was very organized. The item lo... See more

Company replied

Rated 4 out of 5 stars

I ordered this sweater for my daughter in her 20s. She’s a bit picky with her sweaters and jackets, since she takes videos of herself showing them off on Instagram or TikTok. We love how beautiful thi... See more

Company replied

Rated 1 out of 5 stars

Not even one star. Avoid! Do not purchase from them under any circumstances. It is a fake company. Product sent was nothing like the website image and badly made. Once you receive the item any atte... See more

Rated 5 out of 5 stars

The material is robust and comfortable against my skin. It retains its shape even after a long day and lots of fear, doesn’t wrinkle easily, and remains tidy even after sitting, walking, and moving ar... See more

Company replied

Rated 5 out of 5 stars

I have been wearing them everyday since they arrived at my doorstep. I wasn't sure at first about ordering classic leather shoes at this site since I was not quite familiar with them but it was better... See more

Company replied

Rated 1 out of 5 stars

I ordered a men’s wool sweater. Both the product description and details made it clear that the sweater was made from wool. After three weeks, the jumper arrived and was 100% polyester and made in Chi... See more

Rated 1 out of 5 stars

I would like to respond to Ancienne monde. I have been in constant contact with your customer services as well as the service centre where my parcel has supposedly been over the last three months. It... See more

Rated 4 out of 5 stars

The long coat I ordered has a premium look that feels very different from basic fast fashion coats I’ve bought before. It has a strong, structured silhouette that pairs well with both turtlenecks and... See more

Rated 5 out of 5 stars

The clothing I ordered is simple and functional. It is versatile and can be used in different situations without feeling restricted or too trendy. I appreciate the way it looks with other clothing and... See more

Rated 5 out of 5 stars

I reached out to customer support because I was unsure whether to size up or stick with my usual size. They helped quickly and suggested staying true to my normal size, which ended up being exactly ri... See more

Rated 5 out of 5 stars

I ordered this hat to use while I go for a walk or travel. It fits well without feeling too tight and stays in place while I move around. It is made of breathable fabric and is not too heavy. I have b... See more

Rated 4 out of 5 stars

I chanced upon this shop while looking for a classic premium wool sweater. While I love everything about the warma and soft wool, the cut, the heritage-inspired design, and how I can wear this in vari... See more

Company replied

Rated 5 out of 5 stars

From the time I started looking at the clothing online to the time I got it, the process was smooth and predictable. The clothing I ordered looks good and is in good condition. I appreciate the clear... See more

Rated 5 out of 5 stars

The jacket I picked up looked sharp and felt quite warm. The jackets cut also sits well on shoulders and on the sleeves. The fabric itself seemed durable and was comfortable without feeling too hot. I... See more

Company replied

Rated 1 out of 5 stars

SCAM COMPANY. Refused to offer refund unless I shipped the product to a warehouse in China at my own cost of EUR40. Offered me a 10% refund without returning the product. Needless to say I would not e... See more

Rated 5 out of 5 stars

I wanted something that I could use daily without looking too bulky. This one fits the bill. It can hold all my essentials without looking too bulky. It’s also comfortable to carry around. The handles... See more

Company replied

Rated 1 out of 5 stars

Demand for Immediate Refund – Incorrect and Misrepresented Coat Dear Customer Support, I am extremely disappointed with my recent order. I was told the coat I purchased would be shipped... See more

Rated 5 out of 5 stars

The material is of good weight and feel nice on my skin. It's also comfortable to wear for long periods without feeling too heavy. It stays smooth all day and still looks fresh even after hours of sit... See more

Company replied

Rated 5 out of 5 stars

I really loved the variety of jackets and sweaters on the website. The designs are quite trendy and modern. The quality of the jackets are especially great, and everything arrived perfectly on time. H... See more

Rated 1 out of 5 stars

Do NOT order anything from this company! The women’s waterproof and non slip boots are not true to size and the company will either give me a 10% refund or charge me 45 euros to have them returned.... See more

Rated 5 out of 5 stars

I like clothing does not feel over-accessorized. The clothing I ordered simple and well-made. It is made of soft fabric that is not flimsy. It looks good on me and moves with me as I walk. I have been... See more

Company replied

Rated 1 out of 5 stars

I thought I could trust this company because it has an address in the Netherlands, but turns out, it's just another Chinese factory using a reputable country's address for its purposes. I ordered a... See more

Rated 5 out of 5 stars

Great material, and accurat sizechart. The sweater is perfectly my size and the nice soft not too heavy material makes me feel very warm in the cold days, but still looks great. I used to struggle fin... See more

Rated 1 out of 5 stars

I ordered a vest on December 12, and it arrived on Christmas Eve, too late! The worst thing is that they're selling it online as merino wool. They don't even know what this wool is. It arrived witho... See more

Rated 1 out of 5 stars

Misleading product. Do not recommend. The boots I received are completely different from what is shown on the website. The inner lining looks cheap and poorly sewn, with loose threads and uneven f... See more

Rated 5 out of 5 stars

The purchasing process was easy, and communication was clear from beginning to end. Shipping arrived on, and the item was well packaged . The products also lived up to the description and size chart.



Contact info

2.5

Poor

TrustScore 2.5 out of 5

157 reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not order from this site

Beware of ordering from this site. Don’t be fooled that these products are from France. I am also kicking myself for not checking the reviews beforehand. The products are not as they are look in the pictures and they will not process your return. Absolutely terrible company portraying themselves as something they definitely are not.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Nice craftsmanship Feel

The stitching is smooth and uniform. The fabric feels very comfortable and seems very well chosen. It feels very comfortable and does not feel stiff. There are many details that give this item a very professional feel and are very suitable for use or an extended period.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company

Even getting fake positive reviews added to trust pilot

Clothes are just obtained from Amazon

Customer service is completely bananas and just goes around in circles until eventually you give up all hope and realise a resolution is never going to happen.

The products are not as shown on the webite. the return address is in china even though the items are sent from the UK, and tracking return references are ignored.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Surprisingly Versatile piece

I bought this item with the expectation that it could be useful in various situations. Indeed, this item does not disappoint. It looks very good when used casually. It looks even better when dressed up slightly for dinner. The fabric feels smooth next to the skin and does not retain heat. The fit is very stable and does not move around even after several hours of use. It is neatly folded and does not require any special handling. It is some thing that I consider very valuable since it does not require special handling.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant Shopping Overall

From the time I started looking at the clothing online to the time I got it, the process was smooth and predictable. The clothing I ordered looks good and is in good condition. I appreciate the clear communication and the smooth process. I never felt confused or nuclear about the status of my order. The process was smooth and predictable, and I must say that I feel good about the entire process.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hat that works in real life

I ordered this hat to use while I go for a walk or travel. It fits well without feeling too tight and stays in place while I move around. It is made of breathable fabric and is not too heavy. I have been wearing it while I go for walk in the sun and in the cold, and it works well in both conditions. It rolls up well without losing shape. I appreciate the simple color, which goes with almost everything. I appreciate clothing that is functional and not just decorative. This hat is functional and looks good even with repeated use.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Simple and Useful Design

The clothing I ordered is simple and functional. It is versatile and can be used in different situations without feeling restricted or too trendy. I appreciate the way it looks with other clothing and still looks good whether I wear it formally or informally.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Variety of jackets…

I really loved the variety of jackets and sweaters on the website. The designs are quite trendy and modern. The quality of the jackets are especially great, and everything arrived perfectly on time. Highly recommended!

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Lies

Lies. Sizes run small and they have no return policy:
"To offer you a convenient and eco-friendly solution, we’d be happy to provide a 10% refund if you decide to keep the product. This way, you avoid the hassle of returning it, reduce unnecessary shipping and emissions, and still have the freedom to keep, gift, or repurpose the item.

If you’d prefer to return the product instead, that’s completely fine. Please note that returns must be sent to our warehouse in China, and return shipping typically costs around €35–40, which would be at your own expense"

And their customer service es no bueno.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Clothing That feel honest

I like clothing does not feel over-accessorized. The clothing I ordered simple and well-made. It is made of soft fabric that is not flimsy. It looks good on me and moves with me as I walk. I have been wearing it quite a few times now and it still looks brand new. It is easy to wash and dry without loosing shape. I also appreaciate the process of delivery, which is smooth and predictable. I must say that I appreciate the fact that the entire process did not feel rushed or sloppy. It feels like it is designed to be worn quite a few times.

January 17, 2026
Unprompted review
Anciennemonde logo

Reply from Anciennemonde

Thank you so much for taking the time to share such a detailed review. We’re truly happy to hear that you appreciate the simplicity, quality, and comfort of the clothing you ordered.

It’s great to know that the fabric, fit, and durability met your expectations and that the pieces continue to look and feel great after multiple wears and washes. We also appreciate your kind words about our delivery process — creating a smooth and reliable experience is something we value highly.

Your feedback reassures us that our focus on well-made, timeless pieces and a thoughtful customer journey is coming through. Thank you for your trust, and we hope to welcome you back again soon

Rated 5 out of 5 stars

Comfortable Right Away

No break-in period required. I found it comfortable from the first time I wore it and it stayed that way throughout the day.

January 27, 2026
Unprompted review
Anciennemonde logo

Reply from Anciennemonde

Thank you for sharing your experience. We’re glad to hear that the item felt comfortable from the very first wear and stayed comfortable throughout the day. That’s exactly what we aim for when designing our products.

We appreciate your feedback and hope you continue to enjoy wearing it.

Rated 5 out of 5 stars

Smooth and reliable delivery

The items arrived on time and was carefully packaged. The updates I got on the tracking were also accurate and helpful. The whole experience, form checkout to delivery, was very organized. The item looked clean and ready to use right out of the box. The delivery was very reliable and took good care of the item from start to finish.

January 15, 2026
Unprompted review
Anciennemonde logo

Reply from Anciennemonde

Thank you for your kind feedback. We’re pleased to hear that your order arrived on time, was carefully packaged, and that the tracking updates were clear and accurate.

It’s great to know that the entire process—from checkout to delivery—felt organized and reliable, and that your item arrived in perfect condition and ready to use. We truly appreciate you taking the time to share your experience and hope to serve you again in the future.

Rated 5 out of 5 stars

A bag built for daily life

I wanted something that I could use daily without looking too bulky. This one fits the bill. It can hold all my essentials without looking too bulky. It’s also comfortable to carry around. The handles are strong, and the pockets inside are very helpful. I have used it for errands and short trips, and it is still looks great. The material is strong and won’t scratch easily. It also doesn’t call attention to itself but rather blends in with whatever I am wearing. It’s very functional and well designed for every day use.

January 16, 2026
Unprompted review
Anciennemonde logo

Reply from Anciennemonde

Thank you for sharing such a thoughtful review. We’re happy to hear that the bag fits seamlessly into your daily routine and offers the right balance between functionality and a clean, understated look.

It’s great to know that the design, storage, and durability met your expectations and that the bag remains comfortable and stylish through everyday use, errands, and short trips. Your feedback confirms exactly what we aim for: practical design that holds up well over time without being bulky.

Thank you for choosing us, and we hope the bag continues to serve you well.

Rated 1 out of 5 stars

I’m still waiting for an item and no…

I’m still waiting for an item and no refund or investigation from Ancienne monde. I ordered my item December 3rd it is now February th 7th. They won’t refund me they won’t investigate it is. SCAM! Do not buy from this company

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Texture and weight that feels right

The material is of good weight and feel nice on my skin. It's also comfortable to wear for long periods without feeling too heavy. It stays smooth all day and still looks fresh even after hours of sitting or walking around.

January 12, 2026
Unprompted review
Anciennemonde logo

Reply from Anciennemonde

Thank you for your feedback. We’re glad to hear that the material feels comfortable on the skin, has the right weight, and remains smooth and fresh throughout the day.

It’s great to know that it holds up well during extended wear, whether sitting or moving around. We truly appreciate you sharing your experience and hope you continue to enjoy it.

Rated 5 out of 5 stars

I wanted something simple that I could…

I wanted something simple that I could wear often. The jacket I ordered is just what I needed. Its light but warm enough for those cooler days. Its also stylish without looking too tight. I wore it with jeans and then with trousers, and it looked great both times. The quality is good, and the material is comfortable against my skin. I also liked the updates I got on the shipping. When it finally arrived, everything was in order, and it looked like it was all carefully packed. It’s like a piece that I can wear often without having to think much about it.

January 16, 2026
Unprompted review

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