Andel Energi Reviews 15,386

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more

Company replied

Rated 1 out of 5 stars

THey are stupidly expensive. Our abonnemtn and extra fees are nearly 150kr every month. So they advertise a cheap rate but with such expensive fees on top of it, I'm nearly paying an extra 50% of my... See more

Company replied

Rated 5 out of 5 stars

Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more

Company replied

Rated 5 out of 5 stars

I just signed up for Andel Energi. So far everything is perfect. The app is very useful and it helps you track your energy consumption. Also it provides helpful information for electricity prices for... See more

Company replied

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Company details

  1. Electric Utility Manufacturer
  2. Electric Utility Company
  3. Energy Supplier
  4. Gas Company
  5. Green Energy Supplier
  6. Solar Energy Company

About Andel Energi

Written by the company

Andel Energi. Dit energiselskab for fremtiden.
I Andel Energi leverer vi el, gas og energirådgivning til mere end 1,2 mio. privat- og erhvervskunder. Som Danmarks største energiselskab har vi et stort ansvar for at bidrage til den grønne omstilling.
Vi har som energiselskab fokus på at udvikle og tilbyde grønnere og fremtidssikrede energiløsninger til gavn for alle. Derfor lancerede vi i 2023 tre grønnere energiløsninger til private kunder: varmepumper, solcelleanlæg og ladeløsning til elbilen. Og vi har flere på vej. Det er nemlig vores ambition at gøre fremtidens energi lettilgængelig for alle.
Som en del af Andel-koncernen ligger det naturligt i vores DNA at tage et samfundsansvar. Med de grønnere energiløsninger er vi i Andel Energi derfor et skridt nærmere vores strategiske vision om at gå forrest i samfundets omstilling til en grønnere og mere digital fremtid. Og sammen med vores digitale løsninger og data gør vi det nemt for vores kunder at følge deres forbrug og træffe grønnere valg.

Andel Energi arbejder for elektrificering og grøn omstilling
Energien spiller en stadig stigende rolle i vores hverdag – når vi laver mad, kører i bil, opvarmer vores bolig og meget mere. I Andel Energi ønsker vi, at den energi, som vi alle bruger, skal komme fra vedvarende energikilder, for eksempel ved at bruge varmepumper som opvarmning. Som energiselskab har vi både lyst og pligt til at have en ansvarlig tilgang til alt, hvad vi gør. Derfor har vi fokus på at bidrage til den grønne omstilling og tage hånd om de klimaudfordringer, vi står overfor.

En del af Andel-koncernen
Andel Energi er en del af Andel-koncernen, der er en ledende energi- og fibernetkoncern og et andelsselskab. Andel kæmper for en grønnere fremtid til alle ved at levere vital infrastruktur, vedvarende energi og innovative energiløsninger. For Andel-koncernen er energi mere end blot en leverance. Det er et ansvar.

Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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Rated 5 out of 5 stars

God el firma

God el firma

January 31, 2026
Andel Energi logo

Reply from Andel Energi

Hej Mohammed
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Bedste hilsner Anna

Rated 4 out of 5 stars

Payments were easy to set up

Payments were easy to set up. Easy to understand consumption tracking.

January 31, 2026
Andel Energi logo

Reply from Andel Energi

Hi
Thank you very much for your review of us. We really appreciate it.
Best regards Anna

Rated 5 out of 5 stars

Amaizing job

January 29, 2026
Andel Energi logo

Reply from Andel Energi

Hi Ciofu
Thank you very much for your review of us. We really appreciate it.
Best regards Anna

Rated 5 out of 5 stars

Good

Good service

January 22, 2026
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Reply from Andel Energi

Hi Vesela

Thank you very much for your review of us. We really appreciate it.

Have a great day

Best regards Mie

Rated 5 out of 5 stars

Mette var super sød og god til at…

Mette var super sød og god til at forklare produktet .
5 * herfra

January 15, 2026
Unprompted review
Andel Energi logo

Reply from Andel Energi

Hej Troels
Tak for stjernerne og din anmeldelse. Vi sætter stor pris på din positive feedback. Vi er glade for at du havde en god oplevelse med en af vores medarbejdere. Jeg giver fluks din gode energi videre. Vi bestræber os altid på at levere den bedste mulige oplevelse til vores kunder.

Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Nikita

Rated 5 out of 5 stars

Friendly

Friendly, but most importantly problem resolved.

January 13, 2026
Unprompted review
Andel Energi logo

Reply from Andel Energi

Hi Pedro

Thank you very much for your review of us. We really appreciate it.

Best regards
Fie

Rated 4 out of 5 stars
Andel Energi logo

Reply from Andel Energi

Hello Ludovick

Thank you for your review and the positive feedback!

We are happy to hear that you find our customer service excellent.

Kindest Regards
Jonas

Rated 5 out of 5 stars

Perfect and good company

Perfect and good company

December 2, 2025
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Reply from Andel Energi

Hi

Thank you very much for your review of us. We really appreciate it.

Best regards Mie

Rated 4 out of 5 stars

helt fint..

November 25, 2025
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Reply from Andel Energi

Hej Kevin

Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på

Bedste hilsner
Gitte

Rated 5 out of 5 stars

I love the app

I love the app, it’s easy to use and I like to see the pris per hour

December 1, 2025
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Reply from Andel Energi

Hi Julieta

Thank you very much for the 5 stars and your positive feedback.

We are happy to hear that you are satisfied with the app. We are also very proud of it and are constantly working to improve it and add more features.

We wish you a good day and send good energy your way.

Best regards
Gitte

Rated 4 out of 5 stars

I like the app it’s very smart

I like the app it’s very smart

December 1, 2025
Andel Energi logo

Reply from Andel Energi

Hej Andrea

Hi Julieta

Thank you very much for the 5 stars and your positive feedback.

We are happy to hear that you are satisfied with the app. We are also very proud of it and are constantly working to improve it and add more features.

We wish you a good day and send good energy your way.

Best regards
Gitte

Rated 5 out of 5 stars

Nice service

Nice service.

December 1, 2025
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Reply from Andel Energi

Hi Sammriddha

Thank you so much for your review of us and for taking the time to write it. We really appreciate it

Best regards
Gitte

Rated 5 out of 5 stars

Good experience

Good experience. No question

November 29, 2025
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Reply from Andel Energi

Hi Olegovich

Thank you very much for your review of us. We really appreciate it.

Best regards
Nikita

Rated 5 out of 5 stars

Good apartment

I love the apartment and the worker are doing a great job.

November 29, 2025
Andel Energi logo

Reply from Andel Energi

Hi Arthur

Thank you very much for your review of us. We really appreciate it.

Best regards
Nikita

Rated 5 out of 5 stars

Reliably

Easy access and reliable.

November 22, 2025
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Reply from Andel Energi

Hi Ram

Thank you very much for your review of us. We really appreciate it.

Have a great day.

Best regards Mie

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