Andersen EV Reviews 1,695

Richard & Jake were our installers through Anderson EV and they did a great job despite the cold weather. Been using the charger for a few weeks now and love it, especially the Octopus IG integratio... See more

Danny who came and installed the charger came up with a much more sensible and discreet cable route than the one I had suggested. He worked fast and powered through in the cold and rain, and thr finis... See more

If only all customer service/technical assistants could be like Arek. He has a wealth if knowledge and not only understands how his product works but also how it interfaces with the car... See more

Like most people , when i am looking to purchase a bit of kit that needs to be reliable I conduct a LOT of research . I was looking for an EV charger: Anderson hit my radar screen. Question 1: Why... See more

Great chargers and great customer service. Andersen charges look amazing and I'm really happy with my new Quartz. It's great that you can personalise yours to suit you and your house. Just had mine in... See more

Equipment arrived prior to visit in good time. Not a simple installation for them. Explained charging process once installed. Within 15 mins of these nice guys leaving, linked up successfully with ene... See more

Having sold my electric vehicle over 12 months ago I powered down the charger and advised my electrical provider. I’ve now purchased a new electric car and as such powered up the charger only to fi... See more

Excellent customer service, from speaking with Karen on the telephone and being updated by text and email updates. Carl the engineer was great, friendly, professional, knowledgeable and hardwork... See more

No issues with initial purchase & installation of the A3 charger. Two months later it stopped working and the process to get it repaired took too long. From reporting the fault to getting it repaire... See more

Excellent customer service and faultless install. Very happy with our charger from Andersen - being able to keep the cable tidy, no annoying lights beaming out and blend it with the house decor made t... See more

The service was great throughout. Amy was really helpful and responsive when we were choosing the charger. It was scheduled quickly and Josh, who installed it, was fantastic. He explained what he was... See more

Just had my Anderson Quartz fitted. Really nice engineer called Darryl, called to say 20 minutes away and arrived promptly. I actually had 2 places to consider fitting either outside the garage or in... See more

Full marks to Andersen EV for brilliant customer service. The helpline is answered promptly and we have found their agents to be patient, polite and helpful. Hats off particularly today to Charlie and... See more

The engineer phoned to tell me when he would arrive, and on time Nice guy, sorry can’t remember his name. Very sociable, worked well and tidy, neat job. Finished with the technical stuff, Wi-Fi co... See more

Absolutely crap chargers. All the do is constantly drop off line. Andersen aren’t interested in resolving their issues, all they do is issue updates which stop the notifications. AVOID THESE CHARGER... See more

Always give credit where credit is due and this company definitely deserve the credit. Spoke with Hannah tonight, she was extremely helpful, polite and friendly. Got the issue resolved straight away.... See more

Great looking charger backed up by brilliant tech support team. I have had my 7kw Quartz for around 3 months now, using it for a Renault 5 on Octopus Intelligent Go. A couple of hiccups with the apps... See more

​I bought an Andersen A2 because it’s marketed as a premium, high-quality British product. However, after just four years, it has failed. When I contacted support, the "repair" option I was given cos... See more

From start to install to powering up, it has been an absolute brilliant service. Ordering and booking was simple and also no pressure selling either talked through best equipment and all requirements.... See more

Just had my EV charger fitted today. It's now up and running. The whole experience was excellent from start to finish. Communication throughout the process was clear and concise and everything happene... See more

The customer service was really good, with polite staff, who tried their best to resolve the issue I had. The staff member I was liaising with, Hannah, tried for just over 2hrs to fix the issue remote... See more

Chose the A3 as we wanted a charger that hid the cables away. Delivery was quick. The self survey was relatively straightforward although the video upload (with only 10MB) was abit clunky as had... See more

Product is good, installer was v helpful. But installation process is a disaster. Told that we would get confirmation of when the installer would come (we didn't). Emailed on several occasions to find... See more

I had an Andersen EV charger installed following the purchase of a Renault EV car. I was disappointed with the cost to install (originally quoted the standard package cost but because I wanted the cha... See more

Excellent communication. We are installers based in Exeter Devon. After dealing with many other manufacturers of EV charge points that have automated phone systems. Anderson have been great. Not only... See more

I’ve had an Anderson charger for many years and have only needed to call for support a couple of times. Today’s call was self inflicted as I changed out WiFi at home and got myself in a right muddle…... See more

The whole process was perfect. Excellent phone advice about the different products, efficient survey, followed by flawless installation all within two weeks. Fabulous product which looks amazing. Chos... See more

Needed a little technical support when we changed our home router . Received technical support over e mail with a suggested remedy and a plan B if initial suggestion didn’t work . Very pleased wit... See more

Excellent service. Before , during and after installation. We had a long run c 20m from our meter box to requested position and all done superbly well with “invisible” wire up. Exactly as planned and... See more

The whole team at Andersen were very helpful and ensured my charger was installed promptly. The initial visit from the installer was fantastic, guiding me through options and leaving it for me... See more

Research confirms its a very good product . Sales team take their time your needs are catered by carefully explaining thevline up of the variuos emails . Lots of helpful and supportive emails . Some g... See more

Perfect service! Anytime I have called for assistance, the team at Andersen have always been patient, kind and supportive. Calm, cool and collected and ready to help in any way possible. Special than... See more

Fantastic support from Vijay at Andersen EV. He was proactive with regular follow-ups, took the time to talk me through potential fixes over the phone, and made sure everything was properly resolved... See more

Just had my Andersen Quartz EV charger installed. I've come on here just to rave about how good they've been. From the minute I placed the order, through delivery, installation to a post install q... See more

Started out fine but then had a recurring problem with the unit. After 3rd or 4th time of calling customer service they decided it must be a problem with the core. Resolution is to send out the part t... See more

On time and considerate installation. Noteworthy points were a 30 minute window for arrival as opposed to the typical 4 hours and the overall increasingly rare opportunity to speak with someone witho... See more

Great service, answered email promptly, electrician turned up on time, finished quicker than advised and cleaned up after himself. Great chap (Adam), very friendly and accommodating as I was on a Team... See more

Great service from Andersen. Initial survey completed online which led to a seamless installation of our Andersen Quartz EV charger. The charger was fully tested after installation and it was simple t... See more

Hannah was super helpful, friendly and professional. She very kindly followed up an email response with a phone call to ask if she could help further. I could not fault the service and shows what a qu... See more

Absolutely fantastic service from Tripton! They helped me troubleshoot and fix my EV charger issue quickly and efficiently. Their expertise and friendly approach made the whole process stress-free.... See more

Great communication from step 1. Very easy process to order and arrange installation. The charger itself is gorgeous and so small and smart. The body and wooden facia I chose really makes it look cool... See more