Banner for AUTODOC - Belgium

AUTODOC - Belgium Reviews 7,161

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the competitive prices, vast selection of brands and product categories, and clear, user-friendly website. The quality of the products generally meets or exceeds expectations, with many consumers specifically mentioning the high grade of the car parts. Consumers also appreciate the efficient delivery service. People highlight the straightforward ordering process and well-packaged items. The majority of consumers express satisfaction with the prices and quality of the products, with many stating they would order again from this online platform in the future. Consumers find the platform a great place to find anything for their car with a good price/quality ratio.

Based on these reviews

Rated 5 out of 5 stars

I ordered several car parts from AUTODOC (brake pads, oil filter, and wiper blades) and I’m truly impressed. The website is easy to navigate, prices are very competitive, and the product descript... See more

Company replied

Rated 5 out of 5 stars

Great prices, lot of options for different brands and price categories etc. Shipping takes a couple of days but that is to be expected. Note, know what part you need before you order. Depending on o... See more

Company replied

Rated 5 out of 5 stars

Finally received the package! DPD delivered to wrong address and lucky for me individual came to my address to drop off the package. The contents of the package was in outstanding condition. This the... See more

Company replied

Rated 5 out of 5 stars

I recently placed an order for my car )Kia ceed )through Autodoc, and I couldn’t be more satisfied with the experience. The team was incredibly helpful and guided me in choosing the right part for my... See more

Company replied

Rated 5 out of 5 stars

I ordered something at Autodoc Belgium. The product came fast but it was changed accidentally. They were ready to change it. I really appreciate the communication with them. They respond very fast and... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience with AUTODOC. My order arrived safely, and the products were excellent. When two parts didn’t fit, **Xena Oliver** handled everything quickly and professionally—clear communica... See more

Company replied

Rated 5 out of 5 stars

Autodoc always has the parts in stock no matter which year of construction or even which vehicles. Good pricing on service parts and oil. Always worth the wait for something I know will be in order.

Company replied

Rated 5 out of 5 stars

I bought spark plugs and oil filters from Autodoc to replace the old parts on my car. These parts help improve engine performance and ensure smooth operation.

Company replied

Rated 5 out of 5 stars

Competitive prices and a very good aftersales if anything should be wrong. Wrong part ordered? No nonsense no bs just a headache free return. Very nice 👍

Company replied

Rated 5 out of 5 stars

I recently purchased auto parts from Autodoc.be and I'm very pleased with the entire experience. The ordering process was straightforward and user-friendly, making it easy to find exactly what I... See more

Company replied

Rated 5 out of 5 stars

A few times I ordered sparparts with this online platform and I can say., I was always satisfied. When i need something in future I will look at their site and when i find i order again. As simple as... See more

Company replied

Rated 4 out of 5 stars

I bought a car battery 7 days ago on a Belgian website. But I receive a track and trace from Poland.. it took the seller a whole week to bring the item to the transport company and update the status... See more

Company replied

Rated 4 out of 5 stars

Edited review: I received a wrong item due to incorrect description on the website. Initially they wanted me to pay return shipping so I made a comment here on Trustpilot. I was answered by Xen... See more

Company replied

Rated 5 out of 5 stars

Great 👌 good quality,good price and the parts are fitting perfectly ! 😎 Overall great experience so far ! Keep it that way always !

Company replied

Rated 5 out of 5 stars

Alkar is garbage, but Autodoc is the best. After seeing my review about the damaged part, Autodoc refund the cost of the part. While I told them that it is not their mistake and they don't n... See more

Company replied

Rated 1 out of 5 stars

Gebroken onderdelen geleverd. Retour beleid en support onbestaande. Levertijd is tevens een ramp. Om een auto dringend te herstellen kun je beter ergens anders bestellen maar niet bij Autodoc!!! I'... See more

Company replied

Rated 5 out of 5 stars

The products I buy are original brands and their prices are generally very affordable. I am very satisfied. I am glad to have you.

Company replied

Rated 3 out of 5 stars

Edit: after being contacted I was explained there were delays in the warehouse and I was offered a refund of the shipping costs, which is a gesture I appreciate. Nevertheless, communication could ha... See more

Company replied

Rated 3 out of 5 stars

Eén van de bestelde ruitenwissers werd beschadigd geleverd. Het frame was kapot, waardoor ik hem niet kon monteren. Ik heb daarom de oude ruitenwisser moeten laten zitten en enkel de rubber ve... See more

Company replied

Rated 1 out of 5 stars

FRAUD FRAUD FRAUD Company avoid at all costs. I made purchase of a £400 order and wanted to return some items as I had no need for them and paid extra for the return any item that I paid a fee for a... See more

Company replied

Rated 1 out of 5 stars

Dpd delivered the half of the order nr: 134824388 and i'm waiting for the rest of the order , some times they dropped it in very far pickup point , last time it was 13 klm far from me !??!!

Company replied

Rated 2 out of 5 stars

Snelle ´levering, het is nog niet verzonden. Eerst 2 dagen , ons systeem maakt u bestelling. 2 dagen later , we pakken u bestelling in . Sorry ik had beter gewoon elders gekocht. Blijf maar wa... See more

Company replied

Rated 3 out of 5 stars

Update: Been already waiting 7 days for a battery for my vehicle I'm going to work with and counting. This is a dropshipper. I thought that I bought a battery (which was in stock) at autodoc.be i... See more

Company replied

Rated 3 out of 5 stars

There should be no individual shipping charges for multiple large items purchased at once!!

Company replied

Rated 1 out of 5 stars

I ordered 3 times and they sent me the wrong part each time. My car is diesel. They sent me a gasoline oil filter, out of 7 parts, 4 were wrong. I really regret buying from this website.

Company replied

Rated 4 out of 5 stars

Update: One quality manager of Autodoc contacted me and explained about the issue. And they offered me to return the parts if they are still brand new or if they are used I can have a gift (... See more

Company replied

Rated 4 out of 5 stars

Sometimes I need to make my order back agine because is not the same it's happened 2 times with me .

Company replied

Rated 5 out of 5 stars

Hello Autodoc, I am comfortable dealing with you and the spare parts I order are good. Thank you for this good treatment. Thank you.

Company replied

Rated 5 out of 5 stars

Great shop where you can find anything for your car with a good price/quality

Company replied

Rated 5 out of 5 stars

Good materials for good price and also good help desck.

Company replied

Rated 5 out of 5 stars

The spare part fits ideally! Thanks for the functional app!

Company replied


Company details

  1. Auto Parts Store

About AUTODOC - Belgium

Written by the company

AUTODOC est le magasin de pièces détachées automobiles en ligne n° 1 en Europe. Nous partageons votre passion pour les voitures et vous aidons à économiser de l'argent sur les réparations automobiles.

APPLICATION AUTODOC SITE D'AUTODOC AUTODOC CLUB YouTube

Nous sommes connus pour :

- Notre approche centrée sur le client. Notre service client est composé de professionnels qualifiés qui parlent un total de 23 langues et sont toujours disposés à vous aider par tous les moyens.

- Notre taille et notre portée sur le marché. En douze ans de présence sur le marché, nous avons atteint 13 millions de clients satisfaits dans 27 pays européens. Nous expédions plus de 35 000 commandes par jour.

- Notre gamme de produits. Nous proposons plus de 4 millions de produits pour plus de 166 marques de voitures provenant de fabricants de renommée mondiale.

- Nos tarifs abordables et avantageux. AUTODOC est une plateforme en ligne qui propose des prix raisonnables et de nombreuses promos et offres spéciales.

- Nos services multiplateformes. Les clients peuvent rechercher des pièces détachées rapidement et facilement en utilisant à la fois le site web et l'application. Découvrez par vous-même à quel point le processus d'achat de pièces détachées peut être rentable et pratique.

- Notre expertise dans la réparation automobile. Vous pouvez trouver plus de 3 000 tutoriels de remplacement de pièces détachées sur nos chaînes YouTube. Ces tutoriels vous aideront à effectuer vous-même des réparations simples et à économiser de l'argent par rapport aux réparations effectuées dans les garages automobiles.

Nous contacter FAQ

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very correct 💯

February 10, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Sabri Ersin!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Great service

Great service

February 3, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello AL Saweer Ajarmeh MO!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Simply perfect

Simply perfect, no complains!!

February 2, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Luciano !😊

We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
AUTODOC Team🛠️

Rated 5 out of 5 stars

The spare part fits ideally

The spare part fits ideally! Thanks for the functional app!

January 23, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Vadym!

Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

great experience

Always had a great experience with the customer support when needed.

99% of the time the packages arrive fast and in good condition.

January 23, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Dear Billy,
Thank you very much for your time and appreciation🏆.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

I ordered something at Autodoc Belgium

I ordered something at Autodoc Belgium. The product came fast but it was changed accidentally. They were ready to change it. I really appreciate the communication with them. They respond very fast and I like it.

January 22, 2026
Unprompted review
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Erind Ahmeti!
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that your order arrived quickly and that our team was able to assist you promptly with the replacement.
We truly appreciate your kind words about our communication fast, clear support is something we always strive for. Your feedback means a lot to us and motivates us to keep delivering the best possible service.
If you ever need assistance again or are looking for other parts, we’ll be more than happy to help. 😊
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

In Belgium

In Belgium, it's a competitive company; just place your online order and save fifty percent at half the market price.

January 19, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello!
Thank you very much for your time and appreciation🏆.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

A few times I ordered sparparts with…

A few times I ordered sparparts with this online platform and I can say., I was always satisfied.
When i need something in future I will look at their site and when i find i order again. As simple as that.

April 28, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hi Eduard Ooms! 🙌
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

Great service

Great service

June 17, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Mr blue sky!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

Good website

Goods are what I expect to be. Top

January 6, 2026
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Nick🕊️!

Thank you for your positive feedback!

Best regards,
AUTODOC Team🔧✨

Rated 5 out of 5 stars

Fast and helpful communication and…

Fast and helpful communication and service

December 23, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Magomed!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

Order delivery is fast

Order delivery is fast, clean, and secure.

December 18, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Alshabani Taha!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

Delivery.

Delivery was much faster than before.
Really satisfied.
Keep it up.

December 16, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello EVEREST CHIMEZIE!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

efficient delivery

I recently purchased auto parts from Autodoc.be and I'm very pleased with the entire experience. The ordering process was straightforward and user-friendly, making it easy to find exactly what I needed for my vehicle.

The parts arrived promptly and were well-packaged, ensuring everything was in perfect condition. The quality of the products matched my expectations, and the prices were competitive compared to other suppliers.

What impressed me most was the overall reliability of the service - from browsing their website to receiving my order. I would definitely recommend Autodoc.be to anyone looking for quality auto parts with efficient delivery.

December 9, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Ioan!

Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Jozef!

Thank you very much for the kind words. Please, feel free to contact us if you have any questions.
Our specialists are always ready to provide professional advice.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

Quality and service

Quality and service

December 5, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Ivan! 🙌
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

Good

Good very faster

November 24, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Savov🕊️!

Thank you for your positive feedback!

Best regards,
AUTODOC Team🔧✨

Rated 4 out of 5 stars

I bought a car battery 7 days ago on a…

I bought a car battery 7 days ago on a Belgian website. But I receive a track and trace from Poland.. it took the seller a whole week to bring the item to the transport company and update the status to package received at the transport depot..

After 12 days I received the package it arrived in good condition, no damages.

December 7, 2025
Unprompted review
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hi J.D.!
We thank you for being our regular customer.
We hope that new order will serve you well. According to the tracking information your order has already been delivered to you. Please share with us is everything is fine.
If you have any questions feel free to contact us at [email protected].
Your feedback is much appreciated.
Best regards,
AUTODOC team

Rated 5 out of 5 stars

AUTODOC

Good materials for good price and also good help desck.

December 3, 2025
AUTODOC - Belgium logo

Reply from AUTODOC - Belgium

Hello Adil,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best regards,
AUTODOC Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look