Awazeofficial Reviews 37

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers express mixed feelings about the product and its quality, with no strong consensus. People have varying experiences with orders, with opinions differing significantly. However, there is a strong negative sentiment regarding the user experience and return policy. Customers report issues such as discomfort, poor fit, and difficulties with adjustability. Some consumers have also encountered problems with sound quality, while others praise the comfort and secure fit of the product. Additionally, several reviewers mention negative experiences with returns, citing issues with the return policy and difficulties in getting refunds or exchanges.

Based on these reviews

Rated 3 out of 5 stars

So far it so far they are comfortably OK need more rain far as sinking to your phone when you don’t have your phone with you may be good. 3 feet away from you. I have an iPhone 12 and when I’m 3 feet... See more

Rated 4 out of 5 stars

Pleasantly surprised by quality and performance of these. Mini-micro manual was a bit of a challenge, but found most of the info on line and am pleased with the purchase.

Rated 1 out of 5 stars

There advertising is deceptive and the product may be great for some customers, however, if the product does not fit on your ears, what do you do? They accept no returns and do no refunds. Lesson lear... See more

Rated 1 out of 5 stars

The sound quality is poor. The earphones do not fit properly, and they lack adjustability. I attempted to return my purchase on the day it was received and was told that the item was not returnable be... See more

Rated 5 out of 5 stars

These are so incredibly comfortable and don't fall off! I had trouble pairing them with my iphone, but got a quick and really helpful reply from customer service that easily worked. Highly recommend!!... See more

Rated 5 out of 5 stars

To be fair, I did not really expect such amazing sound quality that comes out of these. Of course, you read the comments and the reviews, but these truly exceeded my expectations. I bought an extra se... See more

Rated 5 out of 5 stars

I ordered my X15 Pros and received them about 10 days later. Connected to my phone and off we go. Genuine Awaze, great sound, no issues at all! Sitting in the sun at home, enjoying the music. It's a s... See more

Rated 5 out of 5 stars

I ordered 2 pairs of awaze earbuds, I got them in less than a week. I love the color and quality of sound. They are also very comfortable and don't hurt my ears like other headphones I've used in th... See more

Rated 5 out of 5 stars

I use these all the time. I hate in ear thingies and ty hese are just a god send. The music is super clear. They are super comfortable and I wear glasses. They arrived quickly and we'll packe... See more

Rated 5 out of 5 stars

I love these things! They are so light that I forget I am wearing them. My input is podcasts and audio books. I have no opinion on the quality of sound for music. For my purpose they are perfect.

Rated 5 out of 5 stars

I had a great experience with AwazeOfficial. The product arrived quickly and was exactly as described, high quality, sleek, and comfortable. Customer service was also very responsive and helpful. I’ll... See more

Rated 1 out of 5 stars

I hate these ear buds so much. Uncomfortable to wear pushing your ears out. No noise cancelling whatsoever. Sound is terrible. And incredibly irritating how whatever you’re listening to starts playing... See more

Rated 1 out of 5 stars

I'm sure they are fine with satisfied customers, but look out if your NOT satisfied. No notice at time of order, but if/when you request return as noted in their return policy, they tell you it was a... See more

Rated 1 out of 5 stars

I ordered 1 earbud and I have the proof from my bank acct. then I get another email showing I purchased an additional 2 earbuds unbeknownst to me! I contacted CS and they gave me the run around abou... See more

Rated 1 out of 5 stars

I wish I had read the Trustpilot reviews before purchasing from this company. The sound quality is terrible, and they won't let me return them. Discount or not, they should offer a product that lives... See more

Rated 1 out of 5 stars

After just 2 months of usage, one earpiece stopped charging. I contacted the company via email and eventually they let me know they would not provide me with a replacement or refund as they were no lo... See more

Rated 1 out of 5 stars

Ear buds were sent with the tiniest 1" x 1" instructions. I had difficulty with getting them to work. Sent a message to Awaze and was simply sent a tine copy of the instructios back. Tried to get t... See more

Rated 1 out of 5 stars

Got mine after 3 weeks from China. Right ear bud doesn’t work Was told by Erica in their Customer No Service, that all promotional sales, have NO WARRANTY. So I’m SOL These companies should NO... See more

Rated 1 out of 5 stars

I ordered my package. After waiting almost 3 weeks to get these the courier company supposedly delivered them in my mailbox which they are not suppose to do. Package was not in there so unless my ma... See more

Rated 1 out of 5 stars

First of all it shipping was. Ridiculous without any idea when they were coming. It said you had 30 days to return it, but if you read the actual return policy you can't return any of their products b... See more

Rated 1 out of 5 stars

All sales are final. First of all it shipping was. Ridiculous without any idea when they were coming. It said you had 30 days to return it, but if you read the actual return policy you can't return a... See more

Rated 1 out of 5 stars

I would have to agree with others here. I also purchased a pair and one of them was broken, no sound. I contacted them and they wanted a video showing how they were not working. I couldn't figure a wa... See more

Rated 1 out of 5 stars

Don't waste your money. Bass and overall sound quality are garbage. Refund policy is useless - they have to be new and unopened, a policy designed to totally rip you off.

Rated 1 out of 5 stars

Ordered product and got the tracking info. Says it was delivered. Delivery photo is blank and linked to some restaurant. Total scam. Avoid.

Rated 1 out of 5 stars

Product does not fit and they make it impossible to return. I would not do business with these crooks again.

Rated 1 out of 5 stars

Don’t waste your money. If you buy them on sale they will not allow you to return them. They are clunky and do not have good sound.


2.5

Poor

TrustScore 2.5 out of 5

37 reviews

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Rated 1 out of 5 stars

SCAM!!

I ordered 1 earbud and I have the proof from my bank acct. then I get another email showing I purchased an additional 2 earbuds unbeknownst to me! I contacted CS and they gave me the run around about final sale. I paid for 2 buds I never authorized. Shame on you! And to add , of the 3 earbuds I've tried to use, only 1 earbud works per set! Buyer Beware!'

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

I hate these ear buds so much

I hate these ear buds so much. Uncomfortable to wear pushing your ears out. No noise cancelling whatsoever. Sound is terrible. And incredibly irritating how whatever you’re listening to starts playing as you remove them and putting them back to charge. Will buy a pair of noise cancelling headphones cancelling Apple Ear buds. Don’t waste your money!!!!!!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I use these all the time

I use these all the time. I hate in ear thingies and ty hese are just a god send.

The music is super clear.
They are super comfortable and I wear glasses.

They arrived quickly and we'll packed.

Seriously a solid 5 star review from me.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

There advertising is deceptive and the…

There advertising is deceptive and the product may be great for some customers, however, if the product does not fit on your ears, what do you do? They accept no returns and do no refunds. Lesson learn - avoid online shopping, for this kind of product.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I love these things


I love these things! They are so light that I forget I am wearing them. My input is podcasts and audio books. I have no opinion on the quality of sound for music.
For my purpose they are perfect.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Bass and overall sound quality are…

Don't waste your money.
Bass and overall sound quality are garbage.
Refund policy is useless - they have to be new and unopened, a policy designed to totally rip you off.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

TRASH

Got mine after 3 weeks from China. Right ear bud doesn’t work
Was told by Erica in their Customer No Service, that all promotional sales, have NO WARRANTY.
So I’m SOL

These companies should NOT be allowed to sell their garbage on FB & Instagram

M Lackey

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I would have to agree with others here. I also purchased a pair and one of them was broken, no sound. I contacted them and they wanted a video showing how they were not working. I couldn't figure a way to do this. I was also told that I could not return them and when I asked to exchange for a pair that works, I haven't heard back from them in 3 days now.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

The sound quality is poor

The sound quality is poor. The earphones do not fit properly, and they lack adjustability. I attempted to return my purchase on the day it was received and was told that the item was not returnable because I purchased it on sale. I accepted a $10 discount offered by Awaze to encourage this purchase. They are always "on sale". A poor experience all the way around. I hope this helps in your purchase decision.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

After just 2 months of usage

After just 2 months of usage, one earpiece stopped charging. I contacted the company via email and eventually they let me know they would not provide me with a replacement or refund as they were no longer under warranty. Keep clear of them.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service

Ear buds were sent with the tiniest 1" x 1" instructions. I had difficulty with getting them to work. Sent a message to Awaze and was simply sent a tine copy of the instructios back. Tried to get them to accept a return with a refund. Then they tell me "final sale" and no returns accepted to allow them to continue to provide sale prices!!! That was nowhere to be seen before this. Thank goodness I pay with paypal. After a lengthy back and forth, I got my refund however, I did have to pay the return shipping. I repackaged them as small as possible ensuring their safe travel throughthe post, so not a big cost. No doubt they will be repackaged and re-sold again. Their customer service is abysmal.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Suburb Sound Quality

To be fair, I did not really expect such amazing sound quality that comes out of these. Of course, you read the comments and the reviews, but these truly exceeded my expectations. I bought an extra set for my friend and now glad I did.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

I had a great experience with AwazeOfficial. The product arrived quickly and was exactly as described, high quality, sleek, and comfortable. Customer service was also very responsive and helpful. I’ll definitely be ordering again and recommending to friends!

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my package

I ordered my package. After waiting almost 3 weeks to get these the courier company supposedly delivered them in my mailbox which they are not suppose to do. Package was not in there so unless my mail carrier took it the driver had to have stolen it. Package was deemed lost/stolen. I even got a letter from delivery company saying lost/stolen. I re ordered and Awaze labs is awful and do not understand I re ordered and still have not given me my refund for the lost item. They were purchased a month a part and they can not see even with an attached letter that I did not receive my package. So basically they STOLE MONEY FROM ME.

June 28, 2025
Unprompted review
Rated 3 out of 5 stars

They are comfortable

So far it so far they are comfortably OK need more rain far as sinking to your phone when you don’t have your phone with you may be good. 3 feet away from you. I have an iPhone 12 and when I’m 3 feet away. They’re out of outer range. the range is a problem to keep your phone with you at all times in order for to keep the range other than that the comfortability of wearing them are fine. I need to pair with phone for notifications and other things. It’s kind of difficult but again the comfortability are fine. I guess iPhone will have to find a way to incorporate this headset with their phone.

July 28, 2025
Unprompted review

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