Luvig this new mobile casino, Easy,Fast and if you have any problems Support is very prompt which makes the experience alot smoother. "NOW JST WAITING FOR A BIG WIN"
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Based on these reviews
The layout is amazing and si ple too understand. The online help is second too non and honestly is forst some ive used where the help in the chat is actually genuine. Highly recommend
I have not yet cashed out on betgem.io but I have deposited, played and interacted with customer support and everything went smooth and the site is very user friendly
I don't know a lot about the site, but what few times or so I have played I can genuinely say I've had no problems navigating the site and Iv had no issues getting support to reply to chat or email.
Didn't really know what to expect with Betgem. Figured it'd just be yet another money-stealer among the gazillion of other money-stealing casinos out there, but Betgem's proving me wrong. Took a chanc... See more
The layout is amazing and si ple too understand. The online help is second too non and honestly is forst some ive used where the help in the chat is actually genuine. Highly recommend
There is a ‘VIP level’ system. It sounds impressive: the more you play, the higher your status. In reality, the rewards are laughable: a couple of free spins and access to a manager who is no differen... See more
The slots are amazing, with plenty of bonus features that keep the game exciting. I also appreciate that the platform is mobile-friendly, making it easy to play while on the go.
It's a wonderful platform with incredible bonuses and fantastic promotions. The payouts are quick and painless. Betgem is a Gem of a Social Sweepstakes Casino. Hopefully more establishments will follo... See more
Hi all I can say is I haven't had any problems on here love the site since far got everything you need if I had more free time would be on here more 👌
One off the best only casino with fantastic offers. Good place to spend some time with a chance to win some cash 😉 really recommend givet a try cold be your lucky Day
One of the top tier game venues available! Fun games, easy reloads, and fast redemption. It doesn't get better than that. Don't take my word for it, go spin some games and see for yourself!
I saw that they have live casino games that dont lag and have good slot machine choices and the other regular table games are superb.
Great incentives are always offered and better is all in all a great and user friendly online casino for all who are eligible for play
Simple and easy to use layout. Great range of games. Some good promotions and freebies aswell. A good all-rounder. Would recommend
Absolutely brilliant site, fast and reliable Wide range of casino games for everyone Fully recommend it Cameron
Was easy site to navigate and find your favourite games. Has great safety features available to keep betting sensible and enjoyable
i started using this casino and i love its promotion offers and sleek and easy access to everything. i recommend this site to everyone
I would definitely recommend this casino as they do not fault in anyway, they are very great at solving things. Also you can win big.
Haven't had the chance to really explore and experience Betgem, however so far I can't complain. Signing up is easy and customer service seems pretty hands on.
20 emails sent asking for my account to be closed! I contacted live support to close my account but they insisted I needed to request it through email which I have done. Back to live support again cha... See more
They do not pay you your winnings. Reject for no reason and will not respond to emails with explanation of rejection. Customer service is worthless as they won’t give any info besides telling you to... See more
All was great, playing for a few months no problems am fully verified yet when it came to a withdrawal just constant rejection with no explanation why, no emails responded to for Weeks had enough of t... See more
this online casino sent everyone emails offering free spins for good reviews... But the truth is they are a bunch of assholes in the online chat, they dont want to help you at all and have a huge atti... See more
Scam site. Doesn't pay out. Games are dead spin after dead spin. Had two withdrawals requested and rejected, even after sending everything they asked for. Customer service non existent. Avoid like the... See more
They made an offer to pay users for posting trust pilot reviews. After posting mine, they refused to pay. I would highly recommend not using any website that has to pay their customers to say go... See more
Ypu can't ever withdraw. They take away the chat function. They won't respond to emails and they don't pay your winnings. Don't bother here. All the reviews were paid for by them by offering free spin... See more
DONT USES THIS SITE. I have had 2 payments from this site took out my bank account without my permission.My bank fraud team are currently looking into this.i have a balance of £500 in the account whic... See more
I'm trying to withdraw and it keeps getting rejected for no reason. chat are useless don't help they just say email to them, I've emailed several times over a period of 3 weeks they are not replying... See more
They exclude a huge range of games fro. Their bonus terms. If you win on the welcome bonus like I did , well over 4k it all gets refused if you played one of the listed games. It's a total con. They d... See more
Still quite new to the site, variety of games to enjoy and accepts many currencies, yet to make a withdraw but hope all goes without a hitch !
My winnings in a bonus game didn’t show up at my account. Wrote support, but i had to prove my win. WTF!? Plus. Their service are not great, and you actually don’t win much - long streaks without bonu... See more
First and foremost; All their 5 star ratings are fake and paid. This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request... See more
This online casino has an easy-use-platform and offer incentives and bonuses daily to players. Easy and secure methods to deposit, easy withdrawals. Check them out.
The support team follows a template. It feels like you're writing into the void: no attention is paid to the problem.
Let themselves down, was happy to give them the benefit of doubt , regarding the volume of poor reviews , but alas , they have proved to possible be THE WORST ONLINE CASINO , SP... See more
Great site and great customer support. Good variety of bonuses and games, loved using them since signing up 👊🏻
Excellent online casino! The lovely staff on live chat are also amazing and so friendly! I would recommend this casino if you are looking for a trustworthy casino
i have only recently found bet gem. absouletly love the site! i love playing the tournaments and seeing promotions. they are true to there word. will be playing more and more with them
Absolutely great site, big choice of games and the support team couldnt be better would highly recommend👍🏼 -cowanjed
They are robbers, plain and simple. I won 18k in a week. They refuse to withdraw, now they ignore me. Please stick to UK licensed online casino. I have made 19 withdrawal request, they processed 1 for... See more
Honest answer because other sites have better games only reason why its 2 star and not 4 or 5
Very pleased with Betgem. Simple to use...Great choice of slots. Support Team Very helpful with any questions. Generally a good all round gaming site 👍
Best casino and good communication In…
Best casino and good communication In the help centre
January 11, 2026
Unprompted review
20 emails sent asking for my account to…
20 emails sent asking for my account to be closed! I contacted live support to close my account but they insisted I needed to request it through email which I have done. Back to live support again chatting to the same woman who took my user name and will forward it to the relevant team. Guess what the team must be in oblivion because nothing has been DONE!
January 9, 2026
Unprompted review
Great casino ,so far I'm enjoying…
Great casino ,so far I'm enjoying playing here
December 17, 2025
Unprompted review
Let themselves down
Let themselves down, was happy to give them the benefit of doubt , regarding the volume of poor reviews , but alas , they have proved to possible be THE WORST ONLINE CASINO , SPORTS BETTING SITE OUT THERE
I have waited , as asked for my documents to be verified , initially I got a response from Tim Morris , stating all verified , except I forgot to send in selfie with me holding passport, this I done , but return of email Sunday 7.10;pm, now is Wednesday 8.35 pm.,,over the stated 72 hours in Thier own t&c,s .
TOMORROW I AM CONTACTING
GAMCARE,, PLASTERED ON THIER WEBSITE , THE BONUE STUCTURE IS PURELY GEARED FOR YOU TO KEEP CHASING THE %>
ALSO CONTACTING THE GAMBLING COMISSION INTO THIER TOTAL LACK OF RESPONSE ,EITHER VIA LIVE CHAT , OR EMAILS ,
THEY DRAG THIER HEALS MAKING YOU WAIT SO YOU CONTINUE TO DIP INTO YOUR BALANCE .
I AM REPORTING THEM TO THE ADVERTISING AUTHORITY IN THE UK ..
REASON , ON THE WEBSITE IS .....QUOTE ,,,,RESPONSIBLE GAMBLING .
THEY CANNOT BE BOTHERED TO REPLY TO MY CONTACT WITH THEM.
LET ME SEE WHAT , GAMCARE FEEL ABOUT THIER NAME BEING USED ON A SITE THAT ACTUALLY PROMOTES GAMBLING BY FORCING PEOPLE TO CHASE THE IMPOSSIBLE %, THROUGH THIER BONUS STRUCTURE.
I NOW WANT THEM AT LEAST REVETTED , LOOKED INTO CLOSELY .
I AM ALSO WRITING TO MY LOCAL MP , WITH SCREENSHOTS OF LIVE CHAT , BEING TOLD TO JUST KEEP GAMBLING TO REACH 100% BONUS , LAUGHABLE .
CUSTOMER SERVICE ROBOTS ARE INEPT , QUOTE T&C,S .
WELL NOW I AM QUOTING , 72 HOURS COME AND GONE .
NOW I HAVE UNLIMITED TIME TO CONTACT ALL REGULATORS , MP,S GAMCARE ,ETC .
THIER REFUSAL TO ANSWER MY MAILS , IS THIER UNDOING .
LET BATTLE COMMENCE .
PLEASE DO YOURSELVES A HUGE FAVOUR ,
AVOID THIS COWBOY OUTFIT LIKE THE PLAGUE .
YOU HAVE BEEN WARNED .
PLENTY MORE SITES OUT THIER .
OH DO NOT USE SISTER SITE ,, PITBULL
December 11, 2025
Unprompted review
Love the slots easy to play
November 29, 2025
Unprompted review
So far so good.....
I don't know a lot about the site, but what few times or so I have played I can genuinely say I've had no problems navigating the site and Iv had no issues getting support to reply to chat or email.
November 28, 2025
Unprompted review
Fantastic site
November 26, 2025
Unprompted review
was playing for months put loads on…
was playing for months put loads on last week got a big win tried to with draw £413 got rejected because they said i have to verify address again when i was already verified then am verified got a big win of over £600 tried to withdraw winnings several times but got rejected every time so now i give up at a big loss
November 25, 2025
Unprompted review
Scam site
My winnings in a bonus game didn’t show up at my account. Wrote support, but i had to prove my win. WTF!? Plus. Their service are not great, and you actually don’t win much - long streaks without bonusrounds. BetGem is a scam site. Don’t spend your money here!
November 10, 2025
Unprompted review
Bad!
All was great, playing for a few months no problems am fully verified yet when it came to a withdrawal just constant rejection with no explanation why, no emails responded to for Weeks had enough of this now! Will have lost of regular customer now. Just waiting for my £1,000 to be rejected once again!!
November 5, 2025
Unprompted review
Stay away from this site
Stay away from this site. It’s built to steal from you.
October 25, 2025
Unprompted review
Great casino
October 3, 2025
Unprompted review
Awful site
Awful site, never respond to emails and never paid me out when I would win. Wouldn’t advise anyone to use this site.
October 2, 2025
Unprompted review
Absolutely brilliant site really…
Absolutely brilliant site really enjoyed and loved all the games
September 26, 2025
Unprompted review
Fake ratings, TERRIBLE site.
First and foremost; All their 5 star ratings are fake and paid.
This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request the most weird documents in order to “verify yourself”. Of course, in the meantime they hope that you lose your winnings.
For some reason, the so called “verification department” takes up to 72 to review a document, and sometimes even 96 hours. In my case, it has been 100+ hours (i stopped counting, 1 full week), even though the promised me, that deadline would be today. Surprise, surprise - it wasn’t. Useless. Disgraceful.
The customer support is unprofessional, arrogant and useless and when informing that legal action will be taking towards their site, they threaten to close your whole account.
Also, they claim to have “Special Conditions” for certain bets, that somehow goes AGAINST their ordinary Terms and conditions, so be aware when sportsbetting. All outcomes will always turn out in their favour. It’s disgusting.
I have been playing for 10 years now, and even the most sketchy and dodgy site haven’t treated me this bad, hence why I also have to make this review. Please STAY AWAY, trust me!!!
So, everyone, please listen to MY review and not the paid bots. This casino will literally drain either your wallet or your time (worst case, both) and they are ruthless doing so. STAY AWAY, for god’s sake
IMPORTANT INFORMATION: If anyone else struggle with the service from this site, reach out to a lawyer and contact MEIC (Ministerio de Economía, Industria y Comercio), as they are based in Costa Rica and they can help you with regulating, and possible and finally punishing Betgem.io for their behavior.
September 25, 2025
Unprompted review
Good Casino
Very nice site. I like that it is easy to understand and use. Fast and safe. All the games are there.
September 22, 2025
Unprompted review
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