Bobbies Reviews 16,146

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the product's design and consider it high-quality. Consumers often highlight the beautiful packaging and express satisfaction with the delivery service and the ordering process. People find the shoes comfortable and well-made, with classic designs and quality construction. However, a few reviewers have reported inconsistencies in shoe sizing, with some pairs fitting differently despite being the same size. Some consumers have also mentioned issues with the quality of the leather, such as discoloration or the material peeling after a short period of use. The opinions on the service are varied, with no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

Ordered brown suede loafers and they arrived two different colors. One was sun damaged and the other looked untouched. It was hard to notice it in the dark when I wore them for an event, but when I w... See more

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Rated 4 out of 5 stars

Good quality shoes, great online shopping experience. Minus one star since the shoe sizing is not consistent: I’ve ordered two different pairs of shoes, same size, one fit perfectly well, the other wa... See more

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Rated 4 out of 5 stars

I recently bought Amara Espresso ankle boots. Very satisfied with the design, the look and the delivery, how it was packaged and protected. However the leather is not the strongest and without even we... See more

Rated 4 out of 5 stars

Love the design, look and how the leather feels to touch. Simple but elegant heel sandals that I can wear effortlessly daily. However, a difference is sizing perplexes me a bit: ordered two different... See more

Rated 5 out of 5 stars

A truly fantastic shoe boutique on Avenue Louise! I view their footwear as a solid long-term investment. I was elated to be advised by Zoe (formerly of Sézane) she is so sweet :)). Her advic... See more

Rated 5 out of 5 stars

I bought the Lois boots, and they arrived in the most beautiful packaging - the Yukiko Noritake illustrations are absolutely adorable! The boots themselves are stunning and incredibly well made. I wa... See more

Rated 5 out of 5 stars

i truly love the experience of opening the box and instantly jumping into summer moods with the nice summer poster and fragrance inside. i love how carefully it was packed and how attentive it was to... See more

Rated 5 out of 5 stars

All time favorite shoes! I highly recommend Bobbies, the delivery was smooth and fast. It was such a pleasure when opening the beautifully designed boxes, it smelled so nice of bergamot and leather. T... See more

Rated 4 out of 5 stars

Fast shipment, beautiful Navigli bag, the only reason for 4 stars is the bag came in a dust bag/pouch only , wished bag came in its own box as well. The package was completely torn apart and taped bac... See more

Rated 3 out of 5 stars

For the price, I expected more. The leather on these medallion wingtip brogues isn’t always properly perforated — some of the decorative holes aren’t fully punched through, so you have to remove the l... See more

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Rated 5 out of 5 stars

I have nothing but good things to say about Bobbies! I just purchased my third pair of shoes and thus far the quality and styles on offer have been fantastic! I love the classic designs and quality co... See more

Rated 1 out of 5 stars

Very unfriendly and unpleasant customer service after got charged extra for return while the company clearly states it would cover shipping cost. Just be careful with the purchase and how to deal with... See more

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Rated 5 out of 5 stars

I love my new Bobbies they look great and are very well made. The leather and craftsmanship is of very good quality. Compared to a similar style by a high end brand that sells for £760 the bobbins are... See more

Rated 1 out of 5 stars

I paid £250 for these boots, wore them once for a short time, and the sole was already visibly damaged. The bottom also left black residue all over my hands. This is unacceptable for footwear at th... See more

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Rated 5 out of 5 stars

Amazing loafers I managed to buy a pair of lovely Nicky loafers (chestnut) which was out of stock for a while. The style and the quality is exceptionally good. It will last me for years and year... See more

Rated 5 out of 5 stars

Although there were some minor issues with my order arriving in store, I was truly impressed by the warmth and professionalism of the staff at Marylebone, London. The atmosphere is relaxed—you can try... See more

Rated 5 out of 5 stars

First of all, I came to know about your label from seeing it at Pink Cabana, the Princess Hotel shops in my native Bermuda. Flash forward to six weeks and I am now happily living in Portugal. I have o... See more

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Rated 5 out of 5 stars

Easy website to order, received my order not longer after. No issues in the aduane. Beautiful box, and quality product. Didn't need to exchange, sizing was perfect. Overall very happy with the purchas... See more

Rated 1 out of 5 stars

I have been trying to return boots ordered online - they came from France. They sent me a Fedex returns label that only covered the UK. I have tried every Fedex outlet I can get to to no avail. When... See more

Company replied

Rated 3 out of 5 stars

Your products are nice My reason for 3 star is the delivery cost is too expensive as other designers from France thé like if the Kooples , Sandro and bash etc no delivery or return cost This will... See more

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Rated 3 out of 5 stars

I complained to Fedex but they said it should have been directed at the sender. My package came torn apart and the shoes although beautiful, are very small for the size. I kept them in hope they will... See more

Company replied

Rated 2 out of 5 stars

Hello, I'm a little sad about the purchase of my Allen shoes (Siyah Black). I really liked them because of the folds they have all over the toe, but they didn't arrive as they are sold on your website... See more

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Rated 1 out of 5 stars

I used to really like this brand, but after purchasing leather boots last November, I was very disappointed. They only lasted one winter — just four months! From the beginning, the color inside the le... See more

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Rated 1 out of 5 stars

Following almost 2 weeks of port, the heels of each boot have come unstunck. I had to go to a cobblers shop to continue to wear them. Really disappointed with the quality (too bad, they have... See more

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Rated 1 out of 5 stars

I am totally disappointed by the lack of compassion and understanding offered by Bobbie's customer service. I placed a late-Christmas present order while in NY that had an estimated delivery date of J... See more

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Rated 3 out of 5 stars

The model is so pretty. Waited so long to find the perfect black boots and finally found them at Bobbies. However the quality dissapoints. I find the price too high to have such a heavy wear and tea... See more

Company replied

Rated 1 out of 5 stars

I adore these boots I’ve wanted them for over a year and finally saved up to get them and found them restocked in my size. Wore them 1 day to the office and the entire bottom of the shoe is now destro... See more

Company replied

Rated 2 out of 5 stars

I bought two pairs of boots last winter. They fit alright, but I need to take them to a cobbler to replace the cheap soles. Then I decided to try a pair of sneakers, but they turned out to be the MOST... See more

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Rated 2 out of 5 stars

In my search for proper quality ankle boots I found Bobbies and the reviews seemed good in general. After purchasing black (Amara) ankle boots in the store, the leather dislodged at three different pl... See more

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Rated 3 out of 5 stars

The shoes they make are truly lovely. The product seem to be also of a good quality material. However, even though their customer service is quite responsive, They are quite inflexible, and claimed In... See more

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Rated 5 out of 5 stars

Finding shoes in bigger sizes is usually a nightmare, so I was so happy with these. They fit perfectly, feel super comfortable, and the quality is obvious. The packaging was adorable too! I wasn’t exp... See more

Rated 4 out of 5 stars

Those little sandals are very beautiful but I find the « cleavage » too low and not elegant on my rather larger feet. They will be beautiful on someone with perfect or narrow feet but if you are not... See more

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Rated 1 out of 5 stars

Transaction and delivery were fine. I think this might be a quality control/communication issue. I ordered shoes (brogues) that were a half size larger than my usual and to my disappointment, they wer... See more

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Rated 4 out of 5 stars

The sneakers are wonderful and of high quality. It fits a bit tight, even though I ordered my normal size, I would go a size up next time. Also appreciate the packaging which is precise and luxurious.... See more

Rated 5 out of 5 stars

I managed to buy a pair of lovely Nicky loafers (chestnut) which was out of stock for a while. The style and the quality is exceptionally good. It will last me for years and years. I’m planning to bu... See more

Rated 5 out of 5 stars

I ordered wedges which arrived in perfect condition. Opening the box was an exquisite experience and the shoes were beautiful. Unfortunately I had the wrong size and had to send them back. The return... See more

Rated 2 out of 5 stars

Easy ordering, fast shipping however quality is deceiving: the leather from the boot has peeled on the side. It never happened with any other leather shoes I own which makes me question if it is real... See more

Company replied


Company details

  1. Shoe Store
  2. Luggage Store

Information provided by various external sources

Style unique, cuirs précieux et couleurs vibrantes pour maroquinerie et souliers parisiens ! Découvrez nos boots, sneakers, derbies, escarpins, mocassins, sacs, pochettes et bagagerie pour homme et femme.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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Rated 1 out of 5 stars

Bobbies does only care about their image. Not about people.

Bobbies talks such bullshit and only care about their status and identity. That's NOT customer friendly, but selfserving friendly. Empathy is only felt when its real not beautiful sounding bullshit words.

If you sell a pair with a defect, you offer a new pair or a refund. Not this cheapscale bullshit about your waste. Disgusting.

Bye Bobbies.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I order a pair of shoes from Bobbies…

I order a pair of shoes from Bobbies not realising they would be shipped from France but I was pleasantly surprised when they arrive in the UK 5 days later. They were well boxed and nicely packaged with tissue paper. I was very impressed and would recommend Bobbies shoes, even when ordering from the UK.

January 26, 2026
Rated 3 out of 5 stars

Small and package came opened

I complained to Fedex but they said it should have been directed at the sender. My package came torn apart and the shoes although beautiful, are very small for the size. I kept them in hope they will soften up but they are very hard and hurting my feet.

January 26, 2026
Bobbies logo

Reply from Bobbies

Hello,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issue you encountered.

Receiving a parcel in damaged condition is, of course, not acceptable. As the sender, we remain available to follow up with the carrier whenever this happens, and we sincerely regret the inconvenience this situation may have caused you.

Regarding the shoes, new leather can sometimes feel a bit stiff at first, especially when worn for the first few times. A short break-in period is often needed for the leather to soften and adapt to the shape of your feet. We recommend wearing them indoors for short periods to help improve comfort gradually.

We truly hope that this experience does not reflect the image you have of Bobbies, and that we’ll have the opportunity to offer you a much more positive experience in the future.

See you soon,
The Bobbies Team

Rated 2 out of 5 stars

I really loved the shoes but size 42…

I really loved the shoes but size 42 was a bit too small and there were no bigger size for females. I think sizes run a bit small so it would be good to have size 42,5 or 43 also in women's shoes.

January 26, 2026
Bobbies logo

Reply from Bobbies

Hello,

We’re sorry to hear that your order did not fit as expected.

We do our best to provide accurate guidance through the size guide available on each product page, which is based on feedback from our customers and helps many of them find the right fit.

Your return is very important to us and will be shared with our team to help us continue improving.

We hope you’ll soon find the perfect fit and look forward to welcoming you back.

Best regards,
The Bobbies Team

Rated 4 out of 5 stars

Good quality shoes

Good quality shoes and nice designs. Their boots were quite narrow for me but the sandals fit well. Sent in good packaging and fairly quickly.

May 21, 2025
Rated 1 out of 5 stars

I ordered some loafers and they look…

I ordered some loafers and they look like they are ex display. Emailed customer service and chased twice but still no reply.

January 23, 2026
Bobbies logo

Reply from Bobbies

Hello,

We are very sorry to hear about this situation and apologize for the inconvenience.

After checking our records, we are unfortunately unable to find any trace of communication with your email address. In order for us to assist you as quickly as possible, could you please contact our customer service team directly by email at [email protected]?

We remain at your disposal and look forward to hearing from you.

Kind regards,
The Bobbies team

Rated 5 out of 5 stars

Beautiful shoes

Beautiful shoes, though they weren't quite right for me so I had to send them back. The returns experience was easy and worked as expected. Good experience overall.

August 1, 2025
Rated 3 out of 5 stars

Pretty but lacking quality

The model is so pretty. Waited so long to find the perfect black boots and finally found them at Bobbies. However the quality dissapoints. I find the price too high to have such a heavy wear and tear. I have them for two weeks now and the heel has ben totally destroyed. The outer layer has come off. Mind you, I only wore them to go to work. So, bus, office, bus, home. No party or other occasion where such things could have happend. Further the sole has no relief, so they are very slippery on tiles.

Very sad, because I thought I found my new go-to brand for boots and other leather shoes :/

January 22, 2026
Bobbies logo

Reply from Bobbies

Hello

We're sorry to hear you're not satisfied.

Could you please reach out to our customer service for assistance?

Our customer service is available by email on [email protected] or by Whatsapp on +33 1 89 71 47 75 to assist you.

See you soon !

Bobbies team.

Rated 5 out of 5 stars

Quality is superb!

Received my boots very quickly!
Shopping on the site is very easy.
Packaging was extraordinary!
Quality is superb!
I ordered another color!!
Will order more!

January 16, 2026
Rated 5 out of 5 stars

Amazing boots

Amazing boots. I received so many compliments when I wear them. Also very comfortable for everyday

January 15, 2026

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