Overall good! I was expecting a faster shipping time, but they do say shipment might take 3-9 business days. I’m used to my items shipping out after payment within three to four days! And three days s... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I would’ve given them 5* but the order took longer than expected to deliver. When I called asking about deliver the lady answered all my questions and was professional. The bottle was wrapped safe and... See more
Blanton was delivered in a timely manner but the Eagle Rare that I ordered at the same time has not been delivered. Sent several emails to BottleBuzz at first requesting a replacement for Eagle Rare.... See more
I ordered an expensive whiskey bottle with a personal message intended for a business partner. It later turned out that they shipped the wrong bottle and sent my order — including the personal message... See more
I wasn’t all that confident about placing an order online to buy liquor. I was interested in trying it though because a product was available I can’t purchase where I live. It wasn’t long before I was... See more
I was a little worried becuase the order was taking so long and there was no way to track it but it showed up yesterday and was packed brilliantly. I got a 24 pack of beer and every bottle was wrapped... See more
Purchase Aberfeldy 21 single malt whiskey for an anniversary gift. Excellent taste and very smooth. Shipping was quick, product arrived in 8 business days with no issues. Definitely recommend this b... See more
Good communication. Everything was explained in the instructions. Very exciting to be able to get this beer in Chicago. Well packaged. A few dents in the cans and I could tell the cans had been in... See more
Product was available, reasonable mark up from liquor store, shipped fast, and was packed so well- no risk of damage. Overall, I was impressed with BottleBuzz and happy with my purchase.
DON'T ORDER FROM THIS COMPANY If there was a negative rating option I would choose it. They sent the wrong, cheaper bottle (which seems to be a common occurrence if you look into their reviews, wish... See more
Online the pictures description is very detailed and accurate I bought my husband his favorite bourbon it came with 2 glasses and a cigar Packing was excellent on time Bourbon is excellent love... See more
BottleBuzz is amazing! Huge variety of bottles at great prices, fast delivery with careful packaging, and customer service that’s friendly and responsive. Definitely my go-to from now on!
Ordering was easy and the packaging was incredibly secure. Shipping took two weeks, and the lable was made 10 days after I made the purchase. Customer service was really nice. When I emailed them abou... See more
Placed order 2-7. Have sent numerous emails as to order status. Receive automated message but no confirmation of shipping. Called and held for 10 min to get a person who could not be understood. T... See more
I ordered 2 bottles of Weller bourbon in January I have not received, called several times long on hold times I could not ever understand the person on the end other than they said are looking into it... See more
I agree with Bill’s review from 7/2/2025. I also placed an order many days ago and have been given two delivery dates, the first of which has passed, and my order still has not shipped. The woman who... See more
placed order to wrong address and wanted to cancel to add additional items based on state. Emailed CS legitimately 2 minutes after placing order and they refused to cancel and stopped responding to m... See more
I almost never leave reviews—I'm an ecommerce retail owner myself—but this experience was so unacceptable that it deserves to be called out. I placed an order for a $200+ bottle of scotch and was... See more
Dodgy company. Do not buy from them. Purchased product 31st January. Still not delivered. Company will respond to email saying it is escalated and allow 48h but nothing comes of it. Will be submitting... See more
Ordered from them and they told me my package was shipped but upon further communication the tracking info they gave me noted only a label had been produced. Took a month to get a portion of my order... See more
I would pass on this website. I ordered a special bottle of tequila for one of my friend’s birthday. During my searches bottle buzz web site specifically stated they could deliver my order to its de... See more
I placed an order and they kept deceiving me about the delivery with a tracking number that was not dropped off to the carrier for weeks after providing it. I am approaching 6 weeks with no delivery a... See more
I've ordered from them previously (x5) without an issue but I have been waiting for over 2 weeks for my order. After being given two delivery dates that passed I finally have a shipping number. But tr... See more
NEVER buy from this place. I tried to cancel my order due to finding cheaper price elsewhere, but they told me they need to charge 10% cancellation fee as the order has been sent to a fulf... See more
Ordered two bottles of alcohol. Immediately asked bottlebuzz to cancel the order. They acknowledged I wanted the order cancelled and hours later processed and shipped the order anyway. They then sh... See more
Ordered a bottle of bourbon on December 27 as a gift and its March 25th and still have not received. I have called 5+ times (average hold time is 30 minutes) and emailed even more to get it addressed... See more
DO NOT USE BOTTLE BUZZ. WOST SERVICE I HAVE EVER SEEN AS A CONSUMER. Delivered the wrong bottle after numerous weeks and when asked for a refund or the correct bottle shipped they turned down the requ... See more
Shipping is ridiculously slow, customer support is poor. If you need something in a timely manner do Not order from this folks. Horrilbe, can two weeks just to be told it shipped and will arrive in 6... See more
Ordered 4 bottles of Wellers and never received them. Sent emails to the company asking for an update and a tracking number. The responses i received back stated they were looking into it but they... See more
Ordered Champagne for family celebration and paid extra for speedy delivery - they quoted four days. Not received yet 6 days later and they are ignoring emails about delivery. i suggest you look else... See more
$275 bottle arrived smashed. I submitted photos and requested a refund or replacement and, as I have seen on other reviews, they say “they are looking into it on the backend.” It has been a month si... See more
It took 9 days from ordering to get a shipping number and it's taken another 6 days for it to arrive at the location. During that time it was impossible to coordinate a delivery date or change of addr... See more
I placed an order with BottleBuzz on June 4th and paid extra for express processing and 2-day shipping. According to their own policy, if the shipping label isn’t generated within 24 hours, th... See more
I recently purchased a top shelf bottle of bourbon for a client who lives out of state. I ordered a bottle that came with a cigar and two glasses and I elected to have a custom box sent as well. The c... See more
Didn't get what I ordered. Won't respond. Spent a bunch of money on a bottle of Blantons in an engraved wooden box for my father's 60th Birthday. I got a bottle in saran wrap in a cardboard box with a... See more
What I have disliked the most is how long it's taken to get my order, as I ordered my product over 2 weeks ago and I have still not got it. I think it's going to be another week or two before I even g... See more
Update- they issued a refund for the delivery, so at least this gives them another star. I asked them if I could upgrade my delivery. Took 2 days. Paid over $100 for next day. UPS took 3 days. Asked f... See more
I was treated the same as Teri McDonald on same order. Luckily i used PayPal so will get a refund. Bottle buzz also called me and said they would fulfill the order if i removed the chargeback i opene... See more
The shopping, price, and ease of purchase was great. The shipping, however, left a lot to be desired. I placed my order in plenty of time to be received, but the shipper delayed the order for sever... See more
Shipping is a little slow but otherwise very happy with purchase. So much more convenient than trying to find bourbons in the local stores.
I ordered a bottle of bourbon January 21st 2025 it is now March the 11th 2025 I have not received my bourbon that I ordered or my refund of $80.56 these people are not to be trusted I advise you not t... See more
I haven’t had a chance to open the bottle yet (saving for a special occasion), but I can give a review for Bottle Buzz’s service. First the price after sales and discounts, and adding insurance and sh... See more
!! DONT ORDER HERE !!
I ordered an expensive whiskey bottle with a personal message intended for a business partner. It later turned out that they shipped the wrong bottle and sent my order — including the personal message — to someone else. They refuse to fix their mistake. I’ve been trying to resolve this with them for six weeks now without success. This has been a very frustrating experience, and I will never order from here again.
December 22, 2025
Unprompted review
Excited to get Boomtown in Chicago!
Good communication. Everything was explained in the instructions. Very exciting to be able to get this beer in Chicago. Well packaged. A few dents in the cans and I could tell the cans had been in a warehouse, hopefully not for long though. I understand that could have been on Boomtown. No matter, they cleaned up and the beer seems pretty fresh. Thanks!
January 30, 2026
Unprompted review
No problems with my order.
January 28, 2026
Unprompted review
DON'T ORDER FROM THIS COMPANY
DON'T ORDER FROM THIS COMPANY
If there was a negative rating option I would choose it. They sent the wrong, cheaper bottle (which seems to be a common occurrence if you look into their reviews, wish I had) and then asked me to have the recipient of the gift send it back at their expense for a refund. There was no apology, and no attempts to send the correct item.
January 14, 2026
Unprompted review
This place is a SCAM!!!
They sent me a bottle that is half the price of what I ordered and refused to refund me. This place is actually just a scam website.
December 2, 2025
Unprompted review
DO NOT USE BOTTLE BUZZ
DO NOT USE BOTTLE BUZZ. WOST SERVICE I HAVE EVER SEEN AS A CONSUMER. Delivered the wrong bottle after numerous weeks and when asked for a refund or the correct bottle shipped they turned down the request. Offered me a credit in store that was for $20. Initial order was $175. Does that make any remote sense? I ordered a 1.75L bottle of top shelf vodka as a gift to a superior and they sent three small bottles of pear flavored Absolut. Said don’t worry just have this senior executive who I was GIFTING something to fill out a return label find a box and ship it back. Why on earth would I ask someone to do that when this was a gift? Why is it their responsibility? Disaster of a customer service experience. There are so many online bottle delivery services don’t use them.
January 1, 2026
Unprompted review
Excellent pricing and shipping with…
Excellent pricing and shipping with carriers one can trust.
January 2, 2026
Unprompted review
Bad Customer Service
placed order to wrong address and wanted to cancel to add additional items based on state. Emailed CS legitimately 2 minutes after placing order and they refused to cancel and stopped responding to me. Place is expensive and hard to work with
December 19, 2025
Unprompted review
NEVER buy from this place
NEVER buy from this place.
I tried to cancel my order due to finding cheaper price elsewhere, but they told me they need to charge 10% cancellation fee as the order has been sent to a fulfillment center.
This is bullsh!t as I try to cancel within 10 hours of placing the order.
Worse they said it may take 1-9 days to ship out the order. After 3 days they still haven’t shipped my order.
This means they did not have my order in the fulfillment center when I try to cancel.
NEVER buy from this place.
December 15, 2025
Unprompted review
A Prime Example of How Not to Run an Ecommerce Business
I almost never leave reviews—I'm an ecommerce retail owner myself—but this experience was so unacceptable that it deserves to be called out. I placed an order for a $200+ bottle of scotch and was told it would ship within 1–9 business days. Instead, after waiting 10 full business days, my order was abruptly cancelled because the item was “out of stock.”
If I ran my business this way, I wouldn’t be doing the volume of business I do today. A company that can’t track inventory, set accurate expectations, or communicate proactively will never grow. To make matters worse, they don’t answer their phones and only send generic, unhelpful emails.
It has been years since I’ve had an online shopping experience this poor. This was a
December 11, 2025
Unprompted review
What I have disliked the most is how…
What I have disliked the most is how long it's taken to get my order, as I ordered my product over 2 weeks ago and I have still not got it. I think it's going to be another week or two before I even get it from now.
November 10, 2025
Unprompted review
Fast shipping and a great product.
November 20, 2025
Unprompted review
Outstanding bourbon at an affordable…
Outstanding bourbon at an affordable price delivered to your door.
It just doesn't get any better.
November 19, 2025
Unprompted review
Blantons hard to get
November 7, 2025
Unprompted review
The beer is phenomenal
The beer is phenomenal. i took three bottles to age it 12 months, the rest we have been drinking and loving.
November 4, 2025
Unprompted review
Prepare for all the unwrapping
I was a little worried becuase the order was taking so long and there was no way to track it but it showed up yesterday and was packed brilliantly. I got a 24 pack of beer and every bottle was wrapped as well as the whole box being encased in bubble wrap. I was super impressed and had fun unwrapping my favorite beer.
November 7, 2025
Unprompted review
All bottles were very well protected…
All bottles were very well protected and arrived on time.
October 27, 2025
Unprompted review
Very Slow Processing/Delivery
It took 9 days from ordering to get a shipping number and it's taken another 6 days for it to arrive at the location. During that time it was impossible to coordinate a delivery date or change of address to ensure the bottle would get delivered to a location where someone would be home. Bottle Buzz's customer service team has provided no assistance other than telling me the shipping number. Now I'm tied up with UPS trying to get this changed without any support from the Bottle Buzz team. This was originally meant as a timely congratulatory gift which has completely missed the mark. If you want a quick or timely delivery, I would suggest you use a different company or liquor store that is tied to an alcohol delivery service.
October 15, 2025
Unprompted review
Shipping is ridiculously slow
Shipping is ridiculously slow, customer support is poor. If you need something in a timely manner do Not order from this folks. Horrilbe, can two weeks just to be told it shipped and will arrive in 6-7 days more.
October 7, 2025
Unprompted review
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