My Feedback "I would like to express my sincere thanks for the excellent service. I made an error with the XRP destination tag, but your team handled it perfectly. I have safely received the retur... See more
Company replied
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See what reviewers are saying
GREAT CUSTOMER SUPPORT.... ESPECIALLY "MITCH".....MOST SUPPORTIVE.....CLEAR AND PRECISE..... ALWAYS VERY EFFICIENT AND QUICKLY RESPONSIVE.....TOP GUY.....KNOWS HIS STUFF.....COULD'NT WANT FOR A BETTE... See more
Company replied
Guys were really fast at verifying me and I'm happy I managed to catch them in working hours. If I need to get btc or any other crypto currency for any sort of online payment in last minute I'll surel... See more
Company replied
Received a BitBox02 Nova with damaged packaging (security risk!). Sent emails and WhatsApps with video proof. Support has IGNORED me for days. They refuse to send a return label. I am forced to initia... See more
Company replied
Company details
Written by the company
Buy and sell Crypto with instant coin delivery and instant payouts throughout Europe.
BTC Direct
Written by the company
- Bitcoin Brokerage since 2013
- Buy and Sell Bitcoins, Ethers & Litecoins with instant coin delivery and instant payouts throughout Europe. At your service!
Contact info
Kerkenbos 1025, 6546 BB, Nijmegen, Netherlands
- +31247000700
- [email protected]
- btcdirect.eu
You should know
4.2
Great
11K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always 🔝 fast response and easy way to…
Always 🔝 fast response and easy way to solve problems together!
February 6, 2026
Unprompted review
Reply from BTC Direct
Dear Rafal,
Thank you for your kind feedback! We’re glad to hear you experienced fast support and smooth problem-solving. That’s exactly what we strive for. Thanks for choosing us!
Kind regards,
Kevin • BTC Direct Support Team
My Feedback
My Feedback
"I would like to express my sincere thanks for the excellent service. I made an error with the XRP destination tag, but your team handled it perfectly.
I have safely received the returned funds. Thank you for your professionalism, patience, and for making a stressful situation very easy to resolve. Great job!"
January 30, 2026
Unprompted review
Reply from BTC Direct
Hi Xelavibe,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review!
We are very happy to hear that we were able to help you resolve the issue with the XRP destination tag and get your funds back safely. It is great to know that our team could turn a stressful situation into a positive experience for you.
I will definitely share your compliments with the rest of the team. Feedback like this really makes our day!
Kind regards,
Reply from BTC Direct
Dear Crxogxtr,
Thank you for your kind words. We appreciate it!
Kind regards,
• BTC Direct Support Team
There is God
I think people should know that there is God and stop to think negatively in the society
January 22, 2026
Unprompted review
Reply from BTC Direct
Dear Samuel,
Thanks for the positive reminder. If you have feedback about BTC Direct, please let us know.
Kind regards,
Thomas • BTC Direct Support Team
Scammed me out of 100 euros
January 2, 2026
Unprompted review
Reply from BTC Direct
Dear Alibium,
We’re unable to find enough details in your review to look into this properly. Please contact our support team via the official channels ([email protected] or livechat) with your account details and transaction reference, so we can investigate and clarify what happened.
We’re always happy to help resolve any misunderstandings.
Kind regards,
Aron - BTC Direct
Super fast service and a great platform…
Super fast service and a great platform over all.
December 29, 2025
Unprompted review
Reply from BTC Direct
Dear Sander,
Thank you for your great review!
We’re happy to hear you’re enjoying the speed of our service and the platform overall.
Thanks for choosing us, and we hope to keep exceeding your expectations!
Aron - BTC Direct
Prompt and reliable service
Fast and responsible customer support
Flexibility and understanding
Prompt and reliable transactions
December 24, 2025
Unprompted review
Reply from BTC Direct
Dear Mr. Plamen,
Thank you for your kind words. We appreciate it!
Kind regards,
Aron • BTC Direct
I would not recommend this service
My experience was extremely disappointing. Although the kick was approved, it took more than 12 hours to process the order. For an order of only €100, they required a video call, which felt excessive and unnecessary.
After waiting over 12 hours without any meaningful progress, they still withheld nearly 10% without providing a proper service. This approach feels unprofessional and misleading.
Overall, I would not recommend this service.
December 23, 2025
Unprompted review
Reply from BTC Direct
Dear Angelo,
Thank you for sharing your experience. We’re sorry to hear that it did not meet your expectations.
Although your order was approved, in some cases additional verification may be required. This is part of our legal obligations (KYC/AML) and can apply not only to high amounts, but also when our system flags an order for extra checks. We understand that a video call for a €100 order can feel excessive, and we take this feedback seriously.
Regarding the processing time: our goal is always to complete orders as quickly as possible. Unfortunately, the additional verification caused a delay in this case, and we apologize for the inconvenience.
The fees applied are not a “withholding without service,” but standard transaction costs that are communicated in advance and necessary to provide our services securely and in compliance with regulations.
We appreciate your feedback and will use it to further improve our communication and processes. If you would like to discuss this further, our support team is always happy to assist.
Kind regards,
Aron • BTC Direct
Great and fast service
I was in direct contact with BTC Direct and the experience was superb, really fast response and clear answers to my questions.
Thanks!
December 17, 2025
Unprompted review
Reply from BTC Direct
Dear M,
Thank you for your review.
We’re glad to hear you had a positive experience. We always aim to support our customers as quickly and efficiently as possible, so it’s good to know this was reflected in your contact with us.
Kind regards,
Kevin • BTC Direct Support Team
Outstanding support
I contacted them with a lost coins-problem and they went out of their way to help me out. Outstanding support.
December 5, 2025
Unprompted review
Reply from BTC Direct
Dear Francis,
Thank you for your kind words! We're thrilled to hear that our team was able to assist you with your lost coins issue. Your satisfaction is our priority, and we appreciate your feedback!
Kind regards,
Thomas • BTC Direct Support Team
Apprication for clear and fast action.
I really appricated the constructive and most off all very fast interaction with BTCdirect when upgrading my account. Very clear directions and fast realization when I handed in my requested information. Good work!!
December 5, 2025
Unprompted review
Reply from BTC Direct
Dear Erik,
Thank you very much for your kind words and positive feedback! We always do our very best to make the entire process as smooth and fast as possible for our users. Thank you for choosing BTCdirect!
Kind regards,
Kevin • BTC Direct Support Team
AVOID: Damaged Hardware Wallet & Support IGNORES customers
Received a BitBox02 Nova with damaged packaging (security risk!). Sent emails and WhatsApps with video proof. Support has IGNORED me for days. They refuse to send a return label. I am forced to initiate a chargeback with my bank. Order #52940. Do not trust them with security devices.
November 27, 2025
Unprompted review
Reply from BTC Direct
Dear Oscar,
Thank you for your message and for sharing your concerns. We understand that receiving a package with damaged shipping packaging can be frustrating.
We have already reached out to you regarding this issue. While you are entitled to return your order within the statutory withdrawal period, our warranty applies only to defects or damage to the product itself. The BitBox02 Nova and its internal packaging are intact, so the warranty does not cover the external shipping damage.
For your convenience, you can arrange the return directly with our web store using a prepaid return label for €10, which will be deducted from your refund. We hope this solution works for you and apologize for any inconvenience caused.
Kind regards,
Webshop BTC Direct
Horrorible experience buying from the UK.
Horror buying from the UK.
I placed an order and transfered the money in Euro from my HSBC account, then I was bombarded with different kinds of verifications, asking for a photo of the card, then another small amount to verify that I own the account (The euro was sent under my name from my HSBC global money account).
Then they came up with different kind of excuses of why the payment didn't go through, OK, that's fine, I asked for a refund.
And the nightmare begins, first they told me they have already sent the refund, but a week later I checked with HSBC, HSBC said there is nothing, no transaction they can trace. So I went back to btcdirect asking for an explanation, and they told me they know nothing.
So where is my money guys? Can I get the issue resolved here?
November 18, 2025
Unprompted review
Reply from BTC Direct
Dear Zhendong,
We’re sorry to hear about your experience and appreciate the chance to clarify the situation.
As previously communicated, we have processed the refund on our side and provided you with the official proof of payment, including all transaction details needed for your bank to locate the refund. Once a refund has been sent, it must be traced by the receiving bank (HSBC) as only they can see incoming transfers on your account.
We kindly ask you to contact HSBC again with the reference details we supplied. With these details your bank will be able to retrieve the refund.
If HSBC requires any additional information from our side, we are of course happy to provide it. Please feel free to reach out to our support team directly so we can help you further.
Kind regards,
Aron • BTC Direct
Perfect best service ever
Everything is done very very fast and with lots of information during the process,
A super easy way of purchasing BTC - thanks a lot Kevin!!!
December 1, 2025
Unprompted review
Reply from BTC Direct
Dear Iris,
Thank you for your great review!
We’re glad the process was fast and easy for you, and Kevin really appreciates the shout-out!
Kind regards,
Aron • BTC Direct
Support was great!
When things go as expected all service providers seem the same. It's when things don't go as expected that the good ones rise to the top. I've had some issues (mostly on my side) that made a transfer be canceled. The help I got was always spot on: complete, to the point and effective.
November 27, 2025
Unprompted review
Reply from BTC Direct
Dear Miguel,
Thank you for taking the time to share this. You are absolutely right, when everything runs smoothly, every service can look the same, so it really means a lot that you noticed the difference when things got a bit complicated.
We’re glad we could help you get everything sorted out and appreciate your patience throughout the process. Thanks again for the trust and the kind words.
Kind regards,
Aron • BTC Direct
Please verify me I lost my id
November 9, 2025
Unprompted review
Reply from BTC Direct
Dear Larry,
We’d be happy to help you complete the verification process.
Could you please send an email to [email protected] so our team can assist you further?
Kind regards,
Kevin • BTC Direct Support Team
Great service
Great service. KYC is simple and always reasonable!
Have traded over 50.000 (buying and selling) direct to my Rabo/Bunq accounts and have never had issues.
November 7, 2025
Unprompted review
Reply from BTC Direct
Dear Anees,
Thank you for your positive feedback! We're glad to hear that you find our KYC process simple and reasonable. We're also thrilled that your trading experience has been smooth with no issues. Your trust is important to us!
Kind regards,
Thomas • BTC Direct Support Team
Reply from BTC Direct
Dear Igor,
Thank you for your positive feedback! We're thrilled to hear you're satisfied with our support. If you have any more questions or need assistance, feel free to reach out!
Kind regards,
Thomas • BTC Direct Support Team
Thanks
clear, detailed, and reassuring reply. It really helped me feel confident and at ease knowing that I have a direct point of contact — and not just an automated system — to reach out to in case of any issues.
I sincerely appreciate your professionalism and the quality of your customer servi
October 20, 2025
Unprompted review
Reply from BTC Direct
Dear Antonio,
Thank you so much for your kind words! We’re really glad to hear that our support made you feel confident and well taken care of. Providing clear and personal assistance, not just automated replies, is something we truly value.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Kevin • BTC Direct Support Team
Reply from BTC Direct
Dear Řù,
Thank you so much for your kind words and the awesome review! We're thrilled to hear you had such a positive experience with us.
Kind regards,
Thomas • BTC Direct Support Team
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