Buzz Bingo Reviews 2,634

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff, describing them as friendly, helpful, and welcoming. Many reviewers mentioned positive interactions with specific staff members, highlighting their professionalism and the support they provide. People also feel that the staff creates a friendly environment. However, some consumers express concerns about the prices and the value for money, especially regarding the prize money. A few reviewers report negative experiences related to the online platform, mentioning issues with bonuses and winnings. Some consumers also report negative experiences related to the food offered at the venue.

Based on these reviews

Rated 4 out of 5 stars

Spending a fortune redecorating and upgrading, however it seems that no attenders reduced over last year. There are lots of small things they could improve on and added all together wouks make... See more

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Rated 4 out of 5 stars

I enjoy going to bingo and I feel safe whether on my own or with family/friends. The staff are always very friendly and welcoming. However, lately, there has been a shortage of food and drinks, wh... See more

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Rated 4 out of 5 stars

I enjoy buzz bingo and the atmosphere at Ipswich. Sometimes I feel other customers are treated more than others. An example of this is fruit machine area. You are ment to be offered drinks and treats... See more

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Rated 5 out of 5 stars

Staff friendly and very helpful if you need information or help. Meals always delivered to your table very quickly cooked to order and tasty. It's a good place to socialise with friends or on your own... See more

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Rated 1 out of 5 stars

Went to Buzz club Clacton on sea yesterday (Monday) Terrible experience, three women constantly talking loudly whilst the 12 o'clock games were being played. Despite people telling them to shut up and... See more

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Rated 5 out of 5 stars

I go to my local cluv every fortnight with my PA. Great service from staff I've recently been goung with my dad, so the expierence is different, My PA is able to watch both his touchpad & mine, but... See more

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Rated 5 out of 5 stars

Buzz bingo also casino its one of my favourite casinos! Cheap and humanity offers where you always get some rewards which most times are gives some goodies 💸 ones more, ones bit less but thats anyway... See more

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Rated 5 out of 5 stars

I nipped into Buzz Bingo at Morecambe to see about joining and I needed information for my friend. The staff were very professional and friendly Emma explained very clearly how I could become a memb... See more

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Rated 3 out of 5 stars

I enjoy the games, but I must say that the chat host/s don't always post the chat games rules or which position the winner will be, not making it fair to all those that either don't usually play or ha... See more

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Rated 5 out of 5 stars

Another fantastic visit. This time experienced emma o grady Madonna, nat and Pearl on front desk. Very helpful. I was really impressed. Very polite and accommodating. Made the night better. Well done... See more

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Rated 5 out of 5 stars

First time at Buzz Bingo and on arrival we received so much support and advice and we didn’t have a clue!! A lot more then ‘holiday bingo’ Julie at Basildon came over to us a few times to talk us th... See more

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Rated 3 out of 5 stars

I enjoy my evenings out at Buzz, it is a time to relax with friends and undertake a little competition to try win some money, even life changing. However, i have to say that the choice of food is r... See more

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Rated 5 out of 5 stars

Love the staff at buzz bingo hall , always greeted with a friendly happy smile , my husband and myself have gone to this venue in Middlesbrough for years never had any issues . We have a drink and mea... See more

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Rated 5 out of 5 stars

Had a very positive fun evening with linda as our host who runs around makes sure everyone is happy and maintaines the same positive attitude throughout the evening whether it be good or bad .... she... See more

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Rated 5 out of 5 stars

Although I have given 5 stars, it is all to do with James the manager abd his staff. Every single one of his staff are brilliant helpful, polite, obliging and seem happy to work there. They know what... See more

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Rated 4 out of 5 stars

Always friendly n welcoming club clean n tidy staff do an amazing job only down fall is never any staff on floor to give you change for telly bingo im sure sales would improve if there were

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Rated 5 out of 5 stars

Made me welcome on my first night there, was so helpful and explained everything to me. I've been two times now and will be going again, would highly recommend this place (Ashmore Park) and also downl... See more

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Rated 1 out of 5 stars

I am You know. Update: I tried again to join Buzz and again I was insulted and shown up for not having photo ID. I now travel to Manchester and surrounding area every week to the smaller , less known... See more

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Rated 1 out of 5 stars

Surprise another online deposit and once again no feature. Total win in.deposit 1.50. Shocking. The fact buzzbingo does not like negative reviews and gets them removed because they no they are li... See more

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Rated 1 out of 5 stars

Everytime me and my wife visit , we scan our membership cards and i type in my regestration. When we are in the middle of playing every single visit we are asked to hand over are membership cards... See more

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Rated 1 out of 5 stars

Can't believe with not only playing the lunch time bingo game with every other buzz club in the country, now Buzz has decided to let on line players play as well. Another money making idea from this c... See more

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Rated 1 out of 5 stars

Just so dirty. Chairs are stained, many with obviously bodily fluids. The stench of cigarettes and vape fumes wafting throughout the whole place with smokers congregating immediately outside... See more

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Rated 1 out of 5 stars

This site and the people who run it are con artists they let my husband deposit without verification of his I.D or age he's 56 then they blocked him from playing games so he went to withdraw his mon... See more

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Rated 1 out of 5 stars

Really disappointed how badly fluffy favs jp was taking alot just to get one bonus round..only game i play considering how much i spend everytime deposit disappointing never get a chance at a maxi or... See more

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Rated 1 out of 5 stars

ONLINE ONLINE, Worst site I’ve ever played, If you opt into a promo and get free spins and after wager so much what you win, yes that fine and you seem to win till that wager over and play with cash... See more

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Rated 1 out of 5 stars

Awful, wrong, shambles of a company, you get a decent win and they put everything in the way to stop you banking it, only got a 1 star as there is no facility for zero stars, avoid. Their statement "B... See more

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Rated 1 out of 5 stars

Funny how when you get a big win online they bombard you with messages saying you need to take a break from gambling despite telling them I am an adult and dont need their childish restrictions put in... See more

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Rated 2 out of 5 stars

Over the last year or more, games and prize money has been cut to the bone. Take for example, Tuesday evenings, which has always been a cheap night, but what used to be £100 full house prizemoney for... See more

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Rated 1 out of 5 stars

This venue should be totally refurbished, it's in shocking state. Unclean, tape on floor everywhere as an example. Not a comfortable environment Board games a disgrace paying a £1 and the winni... See more

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Rated 1 out of 5 stars

7 years playing online buzz but by god past 2 weeks sites went downhill changes r shocking way less staff whoever made changes needs sacked no wonder buzz never won any which awards this year

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Rated 2 out of 5 stars

You have to wait for food ordered for over an hour and it still didn’t arrive ! This is unreasonable time especially when you have let staff know your location especially one being Staff and the oth... See more

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Rated 1 out of 5 stars

Avoid - plenty of other bingo/casino sites to use! they closed my account without notice provided no reason didn't respond within 72hrs - took 6 days AVOID and play elsewhere if i were you i'd... See more

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Rated 1 out of 5 stars

spent 25 pound in January should of got two stamps added to my bonus card but haven’t got them? The host on live chat was called JordanM arrogant&rude..told me my stamps will not be added because I di... See more

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Rated 2 out of 5 stars

Yes went today to bingo to day sat 25th oct it was such a shambles at top valley notts this is the afternoon session the bingo caller was so bad you could not understand what she was saying letter kno... See more

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Rated 1 out of 5 stars

Absolutely sh*t show of a site, offers a welcome bonus deposit £10 get £20 in fishing frenzy bonus…. I made £40+ from the £20 bonus and it’s telling me the whole £40 is bonus???? I couldn’t even withd... See more

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Rated 2 out of 5 stars

I go to buzz bingo occasionally most of the time on my own. This is okay though I don't know people that well not like others who are friendly and outgoing. The staff don't talk to me like they do t... See more

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Rated 5 out of 5 stars

I went with my mother and sister in law we all had a lovely time it was half way through been renovated and looked great, the link games was all down but the staff made up with some in club buzz board... See more

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Rated 4 out of 5 stars

excellent service and really want to give 5 stars but my one gripe is how many bingo books in each game can be purchased. i feel that being able to buy so many books/tickets gives some an unfair advan... See more

Company replied

Rated 5 out of 5 stars

I enjoy my time at meadowbank buzz bingo when I go .The staff are good friendly and always polite .The manager is good to us customers and as far as I know good and fair to his staff . I have made a... See more

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Rated 4 out of 5 stars

I play both online and in house, I don't win all the time, but I have won quite a few times a good amount, it would be lovely to win all the time but hey ho u can't win every time. Soon as you win it... See more

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Rated 2 out of 5 stars

Well, where do I start? Top valley Buzz bingo club is not a very nice place to be in the last year or two. The place is dirty, seats are filthy, broken toilet doors broken toilet seats, missing u... See more

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Rated 1 out of 5 stars

I wouldn’t even bother wasting your money on their website. They’re an absolute con very fixed in house and online and they pick and choose when they want your account to win same as other websites th... See more

Company replied


Company details

  1. Bingo Hall

Written by the company

Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!


Contact info

  • Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom

  • buzzbingo.com

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great venue and staff

Atmosphere, staff helpfulness and friendliness overall presentation of the venue. Only distractions are other players lack of respect for playing etiquette during games

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Always a great night at the Morecambe Buzz Bingo

Always a great night at the Morecambe branch. It's not about the winning....it's about having a great night with friends and a few drinks. Very professional and friendly staff....on the whole thats the same with the other customers, unless you win too much ha. I would recommend a night out at Buzz.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Loyal helpful casino

Buzz bingo is probably my favourite and one of the best bingo /slot/ casino sites there is one thing I could say maybe a few more bonuses for the loyal players but I can't argue the help when its need and get the job done swiftly
💫💫💫💫💫 service always 👌👌

February 9, 2026
Rated 5 out of 5 stars

Awesome

Awesome, fun games bingo ect very friendly reliable customer service 👏

March 11, 2025
Buzz Bingo logo

Reply from Buzz Bingo

Hi Sarah,

Thank you for taking the time to leave your review.

It’s great to hear you find the staff as helpful as you do within our clubs, they work really hard to ensure they give a great experience!

We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.

I will pass on your comments and best of luck for any future visits! We hope to see you again soon.

Kind regards,
Olivia
Customer Reviews Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, great venue, clean and tidy, good menu

February 6, 2026
Unprompted review
Buzz Bingo logo

Reply from Buzz Bingo

Hi Neil,

I hope you are well.

Thank you for taking the time to leave us a review.

It is great to hear you are enjoying Buzz Bingo Blackburn. I will pass this feedback over to the team. I am sure they will love to hear your comments!

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards

Olivia

Customer Reviews Team

Rated 5 out of 5 stars

I've been playing bingo at Astoria…

I've been playing bingo at Astoria since i was 18, I'm 73 now.astoria has always been the best bingo club in hull.only time will tell if it's going to be a success as a buzz bingo.good luck

February 8, 2026
Unprompted review
Buzz Bingo logo

Reply from Buzz Bingo

Hi there,

I hope you are well.

Thank you for taking the time to leave us a review.

It is great to hear you are enjoying Buzz Bingo Hull. I will pass this feedback over to the team. I am sure they will love to hear your comments!

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards
Tia
Customer Reviews Team

Rated 5 out of 5 stars
Buzz Bingo logo

Reply from Buzz Bingo

Hi Susan,

I hope you're well. Thank you for taking the time to leave us a review.

I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy playing with Buzz in the future.

Kind regards,
Olivia
Customer Reviews Team

Rated 5 out of 5 stars

Happydays I love the site

February 10, 2026
Buzz Bingo logo

Reply from Buzz Bingo

Good Morning,

Thank you for taking the time to leave us a review and I hope you are doing well!

It is great to hear you are enjoying your time on our site, that is all we could hope for!

We will continuously strive to provide the best variety and promotional offers possible to our players.

Thank you again for your review and have a great day, best of luck for the future!

Kind Regards,
Olivia
Customer Reviews Team

Rated 5 out of 5 stars

Great for new and experienced players

Having used quite a few bingo sites over time, I was pleasantly surprised with how fun and entertaining buzz bingo is. Chat hosts are great.

February 8, 2026
Buzz Bingo logo

Reply from Buzz Bingo

Hi there Shaz,

Thank you for taking the time to leave your review and it’s great to hear you are enjoying your time on our site and chatting with our Hosts & Chat Stars, they work really hard to ensure they give a great experience.

Please do think about joining us in one of our clubs one night should you wish to experience our Buzz atmosphere in person!

I will pass on your comments and good luck on the site.

Kind regards
Tia
Customer Reviews Team

Rated 5 out of 5 stars

Fantastic fun site amazing games

Fantastic fun site amazing games

May 2, 2025
Buzz Bingo logo

Reply from Buzz Bingo

Good Jessics,

Thank you for taking the time to leave us a review and I hope you are doing well.

It is great to hear you are enjoying your time on our site, that is all we could hope for!

We will continuously strive to provide the best variety of games possible to our players.

Thank you again for your review and have a great day, best of luck for the future!

Kind Regards,
Tia
Customer Reviews Team

Rated 1 out of 5 stars

The games never played “tech” issues no…

The games never played “tech” issues no sign of refunds either ! Shocking service

February 5, 2026
Buzz Bingo logo

Reply from Buzz Bingo

Hi there Neil,

I hope you’re well.

I am sorry to hear of any technical issues when playing with us. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.

We are contactable through a variety of methods outlined on our 'Contact Us' page.

I am sure we can get your issue resolved and hopefully improve your experience with us.

Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.

Kind regards,
Tia
Customer Reviews Team

Rated 5 out of 5 stars
Buzz Bingo logo

Reply from Buzz Bingo

Hi there,

Thank you for your review.

It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!

Good luck on the site in the future.

Kind regards,
Tia
Customer Reviews Team

Rated 4 out of 5 stars

So far so good not much in the way of…

So far so good not much in the way of bonuses but so far so good

January 28, 2026
Buzz Bingo logo

Reply from Buzz Bingo

Hi there,

Thank you for taking the time to leave us a review.

I am glad to hear you have been enjoying your time with us overall, we do try to provide the best service possible to our players.

I am sorry to hear our promotions were also not as you were anticipating, we are always updating our promos page in attempt to provide the most exciting promotions for our players, we will certainly take your comments into consideration.

I wish you the best of luck for any future gameplay with us.

Kind Regards,
Tia
Customer Reviews Team

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